Customer Support and Call Centers: U.S., India, and the Philippines in April–May 2026

Can't Find Job? AI Is Quietly Replacing Millions of Workers · May 28, 2026 · 16m · transcript

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Customer Support / Call Center Workforce in U.S., India, and Philippines (Apr–May 2026)

The global call center and BPO (Business Process Outsourcing) industries employ millions of customer support agents, who handle inquiries by phone and chat. AI chatbots and voicebots – computer programs that answer customer questions by text or speech – are increasingly handling routine calls. This raises concerns…