Latest / Best of Business / Jason Paris: One NZ chief executive on the new report revealing many Kiwis don't trust AI

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Jason Paris: One NZ chief executive on the new report revealing many Kiwis don't trust AI · Best of Business

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  Speaker 1: You're listening to a podcast from news Talk ZEDB. Follow
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  Speaker 1: to AI.
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  Speaker 2: Most of us use AI, and we know that we're
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  Speaker 2: using it. Four and five of us almost have used
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  Speaker 2: it in the past here knowingly, but that doesn't mean
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  Speaker 2: we trust it. And you report by One new Zealand
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  Speaker 2: out today found we do not trust large companies to
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  Speaker 2: use it. We're most concerned with our personal data being misused,
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  Speaker 2: with job losses associated with AI, and with AI making
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  Speaker 2: unfair decisions. Jason Parris is the chief executive of one
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  Speaker 2: end z Hi Jason cad I hear that, Jason, given
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  Speaker 2: that most of us use it, you'd think that would
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  Speaker 2: be okay with it. But why are we so worried
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  Speaker 2: about it?
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  Speaker 3: Yeah, I think there's a bit of nervousness about it
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  Speaker 3: because people don't know they're probably using it most days anyway.
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  Speaker 3: So I think the survey sed seventy odd percent of
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  Speaker 3: us know we are, but I think it's more like
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  Speaker 3: one hundred percent of people are using Spotify or maps
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  Speaker 3: or social or social media. But I think it's the
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  Speaker 3: lack of transparency on what is going on behind the
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  Speaker 3: scenes of those AI tools that they don't know about
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  Speaker 3: makes you naturally suspicious.
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  Speaker 4: How are you using my data? How you are you?
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  Speaker 4: Are you tracking me?
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  Speaker 3: What is this going to mean for jobs and for
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  Speaker 3: employment when you make a recommendation to me? Is it
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  Speaker 3: in my best interests? Or is it in the best
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  Speaker 3: interests of the company. So all pretty interesting themes that
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  Speaker 3: I kind of you know, it makes sense that customers
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  Speaker 3: should be concerned about it.
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  Speaker 2: Is it maybe an underlying lack of trust in big corporates,
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  Speaker 2: Like it's okay for me to use AI because I
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  Speaker 2: know what I'm doing and I can trust myself, but
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  Speaker 2: I don't trust those guys.
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  Speaker 4: There's probably an undertone there.
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  Speaker 3: It's just been around, you know, for years, globally and
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  Speaker 3: a New Zealand. But that's I think with the opportunity
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  Speaker 3: is you've got this massive opportunity, a productivity gain for
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  Speaker 3: New Zealand by using AI across different businesses and all
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  Speaker 3: facets of life. But it needs to be done transparently,
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  Speaker 3: and sometimes corporates are transparent as they need to be,
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  Speaker 3: and therefore.
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  Speaker 4: There's a question on trust.
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  Speaker 3: I don't think any corporate gets up every morning and
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  Speaker 3: goes how can I rip a customer off, and I
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  Speaker 3: don't think they're going to go. How can I use
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  Speaker 3: AI to do anything bad? We just need to be
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  Speaker 3: about transparent about how we use this amazing technology.
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  Speaker 2: Yeah, do you think that the job fears are I mean,
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  Speaker 2: you mentioned it yourself. People are really worried that they
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  Speaker 2: will lose their jobs or all these humans will be
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  Speaker 2: displaced by robots. But it seems increasingly that actually it's
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  Speaker 2: more a tool for the humans to use. You still
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  Speaker 2: need the humans.
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  Speaker 4: At the moment. AI is coming to your job, not
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  Speaker 4: for your job. We've deployed AI.
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  Speaker 3: Across most parts of our business, and I would say
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  Speaker 3: the max I've seen of anyone's job of tasks that
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  Speaker 3: someone would be performing as about thirty percent. So what
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  Speaker 3: it's doing at the moment is just letting us get
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  Speaker 3: to that to do list that's longer than my arm
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  Speaker 3: that you never get to. By removing all the noise
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  Speaker 3: and the stuff that you don't like doing because it's
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  Speaker 3: repetitive and boring and brain dumbing.
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  Speaker 4: You can work on the call sexy stuff.
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  Speaker 3: In five years, though, I think the technology is evolving
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  Speaker 3: fast enough to go. Actually, some roles won't be there
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  Speaker 3: because the roles we've got in organizations are to kind
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  Speaker 3: of hide process gaps or an efficiency or old technology
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  Speaker 3: that shouldn't be in the business, and so you should
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  Speaker 3: be able to speed it up using AI. The key
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  Speaker 3: is then to make sure that you train and upscill
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  Speaker 3: those people so they can be deployed in more value
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  Speaker 3: creating roles within your organization and it doesn't come as
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  Speaker 3: a surprise. So again, corporates have a responsibility to talk
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  Speaker 3: early and transparently, not just with customers, but their teams
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  Speaker 3: as well.
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  Speaker 2: Out of ten, how much of a cheerleader do you
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  Speaker 2: think you are.
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  Speaker 4: Well compared to the warriors?
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  Speaker 2: Or like that sounded so much more disparaging that I
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  Speaker 2: meant it to sound. I don't mean it in a
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  Speaker 2: disparaging way at all, but I mean you are like
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  Speaker 2: a super enthusiast for this, aren't you.
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  Speaker 4: Well.
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  Speaker 3: I just love Newland, I think, and you as you know.
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  Speaker 3: I think it's the greatest country on the planet to
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  Speaker 3: live and work. Yes, we have our challenges, but.
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  Speaker 4: I just think it's it's a privilege to live here.
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  Speaker 3: And I can see that AI could be the new
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  Speaker 3: productivity gain or create new areas of growth and innovation for.
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  Speaker 2: For us especially for New Zealand.
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  Speaker 3: We go fast because we move fast, and our lack
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  Speaker 3: of scale is a massive advantage.
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  Speaker 4: Because we can move, we can move fast.
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  Speaker 3: The digitization of the world means that you know, actually
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  Speaker 3: innovation is decentralized. You don't need to go to Silicon Valley.
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  Speaker 3: You can do it from Auckland or Nelson or you know, Timaru.
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  Speaker 4: Jason, do you reckon?
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  Speaker 2: People have realized though, Have the big corporate leaders, have
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  Speaker 2: the workers of New Zealand realized how much we could
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  Speaker 2: actually use this and harnessed it.
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  Speaker 3: I think they have, And that is the danger because
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  Speaker 3: we're going to go after it fast, which we should,
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  Speaker 3: but we need to go after it transparently and make
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  Speaker 3: sure that we do it in a way that brings
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  Speaker 3: our customers with.
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  Speaker 4: Us and they trust us for it.
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  Speaker 2: So I've downloaded the chat GPT YEP, I've already had
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  Speaker 2: it's already it's already solved a lot of my problems today. Jason,
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  Speaker 2: next minute, I'm two.
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  Speaker 3: You should be not just at work but also at
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  Speaker 3: home as well. I found it can get you out
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  Speaker 3: of a lot of trouble at home too.
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  Speaker 2: Oh you do you want to expand on that for us?
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  Speaker 3: Just you know, what are the excuses for me being
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  Speaker 3: you know, forty five minutes late yet again for my
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  Speaker 3: wife that I haven't already used a number of times before.
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  Speaker 2: Jason, thank you very much, look after yourself. Jason Parris,
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  Speaker 2: Chief executive of One New Zealand.
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