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How UPS Saved 100 Million Miles With One Operations Rule
Episode 85 of The Operations Podcast. Lucas and Luna unpack the single most counterintuitive operations decision at UPS: the 'no left turns' rule. Since 2004, UPS has optimized routes to minimize left-hand turns, saving 100 million miles, 10 million gallons of fuel, and roughly 100,000 metric tons of CO2 per year. We trace how this rule came from a 1960s driver's observation, how it collided with ORION — UPS's AI routing system — and why the company still won't fully automate the human judgment that started it all. A concrete, numbers-driven look at how a $100-billion…
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