Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce

CX Files · Sep 28, 2023 · 28m

Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies. He is based in Boston.

LiveXchange is a platform that allows companies to augment their existing customer service processes with a team of gig workers - a bench of GigCX. This talent can be called on daily or occasionally, as and when it is required. It works for companies that manage their CX internally and also if a BPO is managing the process.

Terry recently published a new book - co-authored with Mark Hillary - on GigCX so Mark called him up to ask about the book and some of the trends in GigCX that Terry has been…