Claire Crawford-Mason, Producer of Dr. W. Edwards Deming Videos

Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · Mar 10, 2013 · 36m

My guest for episode #167 is Clare Crawford-Mason, the producer of the landmark 1980 NBC documentary that featured W. Edwards Deming, “If Japan Can Do It, Why Can't We?” You can view the documentary here.

I was fortunate to meet Clare and her husband Bob back in 2007 or so when I was teaching a Lean healthcare seminar near their home in Washington, DC. Clare and Bob led the efforts to create the “Deming Library” video series. They also created the PBS special “Good News: How Hospitals Heal Themselves” and the companion book The Nun and the Bureaucrat.

We've talked for years about doing this…