426: Fostering a Culture of Continuous Improvement

Keys To The Shop : Equipping Coffee Shop Leaders · Aug 16, 2023 · 37m

Having an engaged staff that are motivated and inspired to not just get through the shift, but to truly invest into the cafe and help improve things is a dream shared by many owners. This culture where each individual team member takes ownership and finds creative ways to refine the operations, quality, and hospitality does not have to be just a dream!

Today we are going to be discussing what it takes to foster a culture of continuous improvement. What the looks like, doesn't look like, and some behaviors to both reward and watch out for along the way.

We discuss:

Leading by example

Praise…