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Ep 7 | Why Does It Feel So Wrong To Create A Consumer-Grade Employee Experience?
Season 1, Episode 7: Why Does It Feel So Wrong to Create a Consumer-Grade Employee Experience?
Episode Description:
Why do we obsess over the customer experience—but cut corners on the employee experience?
In this episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee break down the false dichotomy between CX and EX—and make the case that a thriving business starts with its people. From packaging design and onboarding rituals to PTO requests and office arcade machines, they explore how to turn everyday employee touchpoints into powerful moments of…
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