Latest / Omni Talk Retail / Ulta Beauty Launches Marketplace – Game-Changer for Customers & Retail Media?
Transcript
- 0:00Ulta
- 0:00Beauty
- 0:01is
- 0:01launching
- 0:01a
- 0:01third
- 0:02party
- 0:02marketplace.
- 0:03According
- 0:03to
- 0:04Chainstorage,
- 0:04on
- 0:04a
- 0:05dedicated
- 0:05page
- 0:05of
- 0:06its
- 0:06E
- 0:06commerce
- 0:06site,
- 0:07Ulta
- 0:07Beauty
- 0:07announced
- 0:08that
- 0:08Ulta
- 0:09Beauty
- 0:09Marketplace
- 0:10is
- 0:10scheduled
- 0:10to
- 0:10open
- 0:11in
- 0:11the
- 0:11fall
- 0:11of
- 0:112025.
- 0:13The
- 0:13retailer
- 0:13said
- 0:14that
- 0:14the
- 0:14marketplace
- 0:14will
- 0:14be
- 0:14a
- 0:15curated
- 0:15platform
- 0:16offering.
- 0:17Is
- 0:17any
- 0:17marketplace
- 0:18ever
- 0:18not
- 0:18curated,
- 0:18by
- 0:18the
- 0:18way,
- 0:19and
- 0:19a
- 0:19curated
- 0:20platform
- 0:20offering?
- 0:20I
- 0:21think
- 0:21it's
- 0:21a
- 0:21dig
- 0:21towards
- 0:22Walmart.
- 0:22I
- 0:22think
- 0:22people
- 0:23just
- 0:23say
- 0:23curated
- 0:24platform
- 0:25because
- 0:25they're
- 0:25just
- 0:25like
- 0:26Walmart
- 0:26and
- 0:26Amazon
- 0:26will
- 0:27let
- 0:27anybody
- 0:27on
- 0:27the
- 0:27platform.
- 0:28Yeah.
- 0:29So
- 0:29that's
- 0:29what
- 0:29I
- 0:29get
- 0:30take
- 0:30from
- 0:30that
- 0:31side.
- 0:31I
- 0:31think
- 0:31it's
- 0:31a
- 0:31merchant
- 0:32thing
- 0:32too,
- 0:32honestly,
- 0:33too.
- 0:33I
- 0:33think
- 0:33it's
- 0:34both,
- 0:34I
- 0:34think.
- 0:34And
- 0:35they
- 0:35kind
- 0:35of
- 0:35cut
- 0:35from
- 0:35the
- 0:36same
- 0:36cloth
- 0:36too.
- 0:37But
- 0:37the
- 0:37platform
- 0:37will
- 0:38offer
- 0:38a
- 0:38quote
- 0:38cutting,
- 0:39will
- 0:39offer
- 0:39quote,
- 0:40cutting
- 0:40edge
- 0:41tools
- 0:41and
- 0:42powerful
- 0:42tech
- 0:43end
- 0:43quote.
- 0:43As
- 0:43well
- 0:43as
- 0:43dedicated
- 0:44support
- 0:44from
- 0:45a
- 0:45marketplace
- 0:45team.
- 0:46Ulta
- 0:46is
- 0:46accepting
- 0:47applications
- 0:48via
- 0:48a
- 0:48digital
- 0:48form
- 0:49on
- 0:49its
- 0:49site
- 0:49and
- 0:49said
- 0:50more
- 0:50information
- 0:50is
- 0:51coming
- 0:51soon.
- 0:52Ulta
- 0:52Beauty
- 0:52Marketplace
- 0:53also
- 0:53runs
- 0:53on
- 0:54a
- 0:54platform
- 0:54from
- 0:54digital
- 0:55marketplace
- 0:55technology
- 0:56provider
- 0:56Miracle,
- 0:57a
- 0:57longtime
- 0:58sponsor
- 0:58of
- 0:59this
- 0:59podcast,
- 0:59I
- 1:00might
- 1:00add.
- 1:00And
- 1:01what
- 1:01do
- 1:01you
- 1:02think
- 1:02is
- 1:02propelling
- 1:03Ulta
- 1:03to
- 1:03jump
- 1:04on
- 1:04the
- 1:04marketplace
- 1:05bandwagon?
- 1:06Like
- 1:06so
- 1:06many
- 1:06others?
- 1:07This
- 1:07is
- 1:08such
- 1:08a
- 1:08smart
- 1:08move
- 1:09because
- 1:10for
- 1:10the
- 1:10first
- 1:11time
- 1:11as
- 1:11an
- 1:11Ulta
- 1:12customer,
- 1:12it
- 1:13allows
- 1:13me
- 1:13to
- 1:14access
- 1:14all
- 1:15of
- 1:15the
- 1:15makeup
- 1:15and
- 1:16health
- 1:16and
- 1:16beauty
- 1:17and
- 1:17wellness
- 1:17products
- 1:18that
- 1:18I
- 1:18want
- 1:18in
- 1:18one
- 1:19spot.
- 1:19There's
- 1:20still,
- 1:21you
- 1:21know,
- 1:21it's
- 1:22just
- 1:22like
- 1:22the
- 1:23grow.
- 1:23It's
- 1:23very
- 1:24analogous
- 1:24to
- 1:24grocery.
- 1:25Like
- 1:25I,
- 1:25I
- 1:26can't
- 1:26get
- 1:26all
- 1:26my
- 1:26groceries
- 1:27at
- 1:28Kroger
- 1:28or
- 1:29at
- 1:29Walmart.
- 1:30I
- 1:30still
- 1:30make
- 1:31a
- 1:31stop
- 1:31at
- 1:31Trader
- 1:31Joe's
- 1:32or
- 1:32Sprouts
- 1:32or
- 1:32these
- 1:32other
- 1:33places.
- 1:33And
- 1:33that's
- 1:33still
- 1:34very
- 1:34much
- 1:34the
- 1:34case
- 1:35when
- 1:35it
- 1:35comes
- 1:35to
- 1:35beauty.
- 1:36And
- 1:36so
- 1:37what
- 1:37I
- 1:37love
- 1:37about
- 1:37this
- 1:37is
- 1:38that
- 1:38it
- 1:38allows
- 1:38me
- 1:38now
- 1:39to,
- 1:39you
- 1:40know,
- 1:40get
- 1:40the,
- 1:41the
- 1:41like
- 1:41luxury
- 1:42cosmetics
- 1:43brands
- 1:43that
- 1:43I
- 1:43shop
- 1:44at
- 1:44Ulta
- 1:44for.
- 1:45But
- 1:45then
- 1:45it
- 1:45also
- 1:45gives
- 1:46me
- 1:46access
- 1:46to
- 1:46all
- 1:47of
- 1:47these
- 1:47D2C
- 1:48brands.
- 1:48It
- 1:48also
- 1:48gives
- 1:49me
- 1:49access
- 1:49potentially
- 1:50to
- 1:50drug
- 1:50brands
- 1:51too.
- 1:52And
- 1:52I
- 1:52can
- 1:53use
- 1:53my
- 1:53Ulta
- 1:54loyalty
- 1:54points
- 1:55on
- 1:55this
- 1:55stuff
- 1:55like
- 1:56it's
- 1:56taking
- 1:57and
- 1:57making
- 1:57the
- 1:58best
- 1:58possible
- 1:59shopping
- 1:59experience
- 1:59for
- 2:00me.
- 2:00Not
- 2:00to
- 2:00mention
- 2:01there's
- 2:01all
- 2:02the
- 2:02money
- 2:02they
- 2:02can
- 2:02make
- 2:02from
- 2:03retail
- 2:03media
- 2:03from
- 2:04all
- 2:04of
- 2:04these
- 2:04new
- 2:04brands
- 2:05that
- 2:05they're
- 2:05bringing
- 2:05on
- 2:05their
- 2:06platform.
- 2:06And
- 2:07finally,
- 2:07I
- 2:07think
- 2:08the
- 2:08beauty
- 2:08of
- 2:09this
- 2:09is
- 2:09that
- 2:09never
- 2:10before
- 2:11has
- 2:12a
- 2:12retailer
- 2:12in
- 2:12this
- 2:13category
- 2:14been
- 2:14able
- 2:14to
- 2:14see
- 2:15some
- 2:15of
- 2:15the
- 2:15adjacencies
- 2:16that
- 2:16are
- 2:17happening
- 2:17with
- 2:18their
- 2:18brand,
- 2:19that
- 2:19with
- 2:20products
- 2:20that
- 2:20are
- 2:20outside
- 2:21their
- 2:21four
- 2:21walls.
- 2:21Like
- 2:22Ulta
- 2:22knows
- 2:22that
- 2:22I
- 2:23buy
- 2:23this
- 2:23moisturizer
- 2:24and
- 2:24this
- 2:25foundation
- 2:26and
- 2:26this
- 2:26concealer,
- 2:27but
- 2:27they
- 2:27haven't
- 2:28been
- 2:28able
- 2:28to
- 2:28see,
- 2:28like,
- 2:28what
- 2:29products
- 2:29am
- 2:29I
- 2:29shopping
- 2:30for
- 2:30in
- 2:30drug.
- 2:31What
- 2:31products
- 2:31am
- 2:31I
- 2:32shopping
- 2:32for
- 2:32online
- 2:33with
- 2:33like
- 2:33a
- 2:33specialty
- 2:34retailer?
- 2:34And
- 2:35so
- 2:35I
- 2:35think
- 2:35this
- 2:35is
- 2:36just
- 2:36creating
- 2:36a
- 2:37flywheel
- 2:37for
- 2:37Ulta
- 2:38that
- 2:38will
- 2:38just
- 2:39propel
- 2:39them
- 2:40into
- 2:40the
- 2:40future.
- 2:40And
- 2:41I,
- 2:41I
- 2:41absolutely
- 2:42love
- 2:42it.
- 2:43But
- 2:43Chris,
- 2:43I'm
- 2:44not
- 2:44the
- 2:44merchant
- 2:45of
- 2:45the
- 2:45group.
- 2:45So
- 2:45tell
- 2:46me
- 2:46what
- 2:46your
- 2:46thoughts
- 2:47are.
- 2:47Like,
- 2:47what
- 2:48are
- 2:48there
- 2:48complexities
- 2:49to
- 2:49this
- 2:49or
- 2:49things
- 2:49that
- 2:49I'm
- 2:50not
- 2:50thinking
- 2:50about
- 2:50when
- 2:51it
- 2:51comes
- 2:51to
- 2:51like
- 2:52the
- 2:52curated
- 2:53marketplace?
- 2:54No,
- 2:54I
- 2:54think
- 2:54you
- 2:55nailed,
- 2:55I
- 2:55think,
- 2:55I
- 2:55mean,
- 2:56I
- 2:56thought
- 2:56you,
- 2:56I
- 2:56thought
- 2:56you
- 2:56nailed
- 2:57it.
- 2:57I
- 2:57think
- 2:57you
- 2:57know
- 2:57what
- 2:58you're
- 2:58essentially
- 2:58getting
- 2:58at.
- 2:58And,
- 2:59and
- 2:59I
- 2:59was
- 2:59going
- 2:59to
- 2:59bring
- 2:59this
- 2:59up
- 3:00later,
- 3:00but
- 3:00you
- 3:00actually
- 3:00made
- 3:01me
- 3:01think
- 3:01about
- 3:01it
- 3:01now.
- 3:01I
- 3:01was
- 3:01going
- 3:01to
- 3:02bring
- 3:02it
- 3:02up
- 3:02in
- 3:02the
- 3:02fifth
- 3:02headline,
- 3:03but,
- 3:03you
- 3:03know,
- 3:03I
- 3:03go
- 3:03back
- 3:04to
- 3:04the
- 3:04podcast
- 3:04we
- 3:04did
- 3:04with
- 3:05Claire
- 3:05Cherry
- 3:05on
- 3:05investor
- 3:06perspectives
- 3:06in
- 3:06retail,
- 3:07and
- 3:07if
- 3:07you
- 3:07haven't
- 3:07listened
- 3:08to
- 3:08that,
- 3:08folks,
- 3:08it's
- 3:08a
- 3:08really
- 3:08great
- 3:09one.
- 3:09And
- 3:09she
- 3:10changed
- 3:10my
- 3:10thinking
- 3:10about
- 3:11many
- 3:11of
- 3:11the
- 3:11trends
- 3:12that
- 3:12are
- 3:12happening
- 3:12or
- 3:12at
- 3:13least
- 3:13opened
- 3:13my
- 3:13eyes
- 3:13to
- 3:13them.
- 3:14And
- 3:14you
- 3:14know,
- 3:14I
- 3:14think
- 3:14what
- 3:14you're
- 3:15getting
- 3:15at
- 3:15here
- 3:15is
- 3:15there's
- 3:16so
- 3:16much
- 3:16activity
- 3:17on
- 3:17social
- 3:17media,
- 3:18so
- 3:18many
- 3:18startup
- 3:18brands
- 3:19on
- 3:19kind
- 3:19of
- 3:19the
- 3:20hell,
- 3:20the
- 3:20kind
- 3:21of
- 3:21the
- 3:21food
- 3:21or
- 3:22beauty
- 3:22products
- 3:22as
- 3:22medicine
- 3:23kind
- 3:23of
- 3:23trend
- 3:24like
- 3:24to.
- 3:24For
- 3:25healthy,
- 3:25live,
- 3:25healthier
- 3:26living.
- 3:26Right?
- 3:26Yeah.
- 3:27So
- 3:27as
- 3:27a,
- 3:28as
- 3:28Ulta,
- 3:28there's
- 3:29no
- 3:29way
- 3:29that
- 3:29you
- 3:29can
- 3:30keep
- 3:30up
- 3:30on
- 3:30those.
- 3:31And
- 3:31there's
- 3:31no
- 3:31way
- 3:32also
- 3:32you
- 3:32don't
- 3:32want
- 3:33to
- 3:33invest
- 3:33in
- 3:33them
- 3:34on
- 3:34a
- 3:34national
- 3:35nationwide
- 3:35store
- 3:35rollout
- 3:36either.
- 3:36It's
- 3:36just
- 3:36silly.
- 3:37So
- 3:37you,
- 3:37but
- 3:37you
- 3:37want
- 3:38to
- 3:38give
- 3:38your
- 3:38customer
- 3:38access
- 3:39to
- 3:39those
- 3:39and
- 3:39that's
- 3:40essentially
- 3:40what
- 3:40they're
- 3:41doing
- 3:41here.
- 3:41So
- 3:42I
- 3:42don't
- 3:42know.
- 3:42And
- 3:42I
- 3:42come
- 3:43back
- 3:43to
- 3:43it.
- 3:43So
- 3:43the
- 3:43other
- 3:43point
- 3:44that
- 3:44I
- 3:44make
- 3:44too
- 3:44is
- 3:45we've
- 3:45talked
- 3:45about
- 3:46this
- 3:46being
- 3:46the
- 3:46year
- 3:46of
- 3:46the
- 3:46robot.
- 3:47My
- 3:47God,
- 3:47it's
- 3:47also
- 3:48the
- 3:48year
- 3:48of
- 3:48the
- 3:48marketplace.
- 3:49I
- 3:49mean,
- 3:49in
- 3:49the
- 3:50last
- 3:50three
- 3:50months,
- 3:51since
- 3:51the
- 3:51start
- 3:51of
- 3:512025,
- 3:52we've
- 3:52got
- 3:52best
- 3:52Buy,
- 3:53Janie
- 3:53and
- 3:53Jack,
- 3:54now
- 3:54Ulta.
- 3:55And
- 3:55for
- 3:55me,
- 3:56I
- 3:56mean,
- 3:56ultimately,
- 3:57to
- 3:57me,
- 3:57I
- 3:57think
- 3:57the
- 3:58rationale
- 3:58for
- 3:58a
- 3:58marketplace
- 3:59is
- 3:59so
- 3:59simple
- 4:00for
- 4:00the
- 4:00reason,
- 4:00and
- 4:01it
- 4:01goes
- 4:01to
- 4:01what
- 4:01you
- 4:01were
- 4:02just
- 4:02saying,
- 4:02but
- 4:02they're
- 4:03much
- 4:03easier
- 4:03to
- 4:03do
- 4:03than
- 4:04they
- 4:04ever
- 4:04were
- 4:04before,
- 4:05you
- 4:05know,
- 4:05and
- 4:06hence
- 4:06because
- 4:06of
- 4:07companies
- 4:07like
- 4:07Miracle,
- 4:08they
- 4:08just
- 4:08make
- 4:08standing
- 4:09them
- 4:09up
- 4:09much,
- 4:09much
- 4:09easier.
- 4:10Right.
- 4:10Two,
- 4:11as
- 4:11a
- 4:12retailer,
- 4:12to
- 4:12your
- 4:12point,
- 4:12you
- 4:13don't
- 4:13own
- 4:13the
- 4:13inventory,
- 4:14so
- 4:14you
- 4:14can
- 4:14give
- 4:15your
- 4:15customers
- 4:15more
- 4:15options,
- 4:16which
- 4:16digital,
- 4:17as
- 4:17we've
- 4:17said,
- 4:17A
- 4:18thousand
- 4:18times.
- 4:18And
- 4:18you
- 4:18hit
- 4:19on
- 4:19this
- 4:19too,
- 4:19is
- 4:19about
- 4:20personalization
- 4:20and
- 4:21options,
- 4:22and
- 4:22therefore
- 4:22you
- 4:23get
- 4:23high
- 4:24added
- 4:24margin
- 4:25from
- 4:25doing
- 4:25this.
- 4:25And
- 4:26then
- 4:26third,
- 4:26which
- 4:27is
- 4:27the
- 4:27point
- 4:27we
- 4:27haven't
- 4:27really
- 4:27talked
- 4:28about
- 4:28yet,
- 4:28third
- 4:29is
- 4:29retail
- 4:29media.
- 4:30Like
- 4:30Ulta's
- 4:31growth
- 4:31is
- 4:31slowing.
- 4:32So
- 4:32it
- 4:32wants
- 4:33sales
- 4:33and
- 4:33retail
- 4:34media
- 4:34to
- 4:34be
- 4:34the
- 4:34bump
- 4:35to
- 4:35help
- 4:35juice
- 4:36its
- 4:36performance,
- 4:36clear
- 4:37and
- 4:37simple.
- 4:37And
- 4:37I
- 4:37think
- 4:38every
- 4:38retailer
- 4:38is
- 4:39starting
- 4:39to
- 4:39see
- 4:39that.
- 4:40And
- 4:40that's
- 4:40why
- 4:40you're
- 4:40seeing
- 4:41this
- 4:41growth.
- 4:41And
- 4:41that's
- 4:41why,
- 4:42I
- 4:42mean,
- 4:42honestly,
- 4:422025,
- 4:43man,
- 4:43it's
- 4:43explosive
- 4:44on
- 4:44the
- 4:44marketplace
- 4:45front.
- 4:45Yeah,
- 4:46Yeah,
- 4:46I,
- 4:47I
- 4:47am
- 4:47very,
- 4:48very
- 4:48happy
- 4:49with
- 4:49this.
- 4:49And
- 4:49you're
- 4:49pumped
- 4:50about
- 4:50this?
- 4:50I
- 4:51am.
- 4:51Well,
- 4:51I
- 4:51just,
- 4:51I
- 4:51think
- 4:52that
- 4:52the
- 4:52loyalty
- 4:52angle
- 4:53is
- 4:53so
- 4:53smart
- 4:54too.
- 4:54Like,
- 4:55I
- 4:55think
- 4:55this
- 4:55is
- 4:56the
- 4:56category
- 4:56where
- 4:57loyalty
- 4:57really,
- 4:58really
- 4:58matters.
- 4:59And
- 5:00the
- 5:00points
- 5:00that
- 5:00you
- 5:00get,
- 5:01like,
- 5:01my,
- 5:01my
- 5:02purchasing
- 5:02decisions
- 5:03in
- 5:03the
- 5:03locations
- 5:03that
- 5:04I'm
- 5:04choosing
- 5:04to
- 5:04purchase
- 5:05from
- 5:05are
- 5:05driven
- 5:06by
- 5:06my
- 5:06loyalty
- 5:07points
- 5:07that
- 5:07are
- 5:07associated
- 5:08with,
- 5:08you
- 5:09know,
- 5:09with
- 5:09Ulta.
- 5:10So
- 5:10I'
- 5:12about
- 5:12that.
- 5:12And
- 5:12now
- 5:12that
- 5:12I
- 5:13have
- 5:13so
- 5:13much
- 5:13more
- 5:14to
- 5:14choose
- 5:14from
- 5:15from
- 5:15the
- 5:15online
- 5:15marketplace
- 5:17and
- 5:17being
- 5:17able
- 5:17to
- 5:17get
- 5:18all
- 5:18those
- 5:18brands
- 5:18in
- 5:18one
- 5:18spot,
- 5:19I
- 5:19think
- 5:19is,
- 5:19is
- 5:20another
- 5:20thing
- 5:20that
- 5:20you
- 5:20can't
- 5:21discount
- 5:21here
- 5:21with
- 5:22the,
- 5:22with
- 5:22the
- 5:22marketplace
- 5:23standing
- 5:23up.
- 5:24And
- 5:24to
- 5:24your
- 5:24point
- 5:24before
- 5:25too,
- 5:25like,
- 5:25if
- 5:25I
- 5:26know
- 5:26that.
- 5:26If
- 5:26I
- 5:26know.
- 5:26And
- 5:27so,
- 5:27like,
- 5:27for
- 5:27example,
- 5:27if
- 5:28I
- 5:28know
- 5:28you're
- 5:28buying
- 5:28a
- 5:28beauty
- 5:29product,
- 5:29like,
- 5:30I
- 5:30imagine
- 5:30there's
- 5:30some
- 5:31correlation
- 5:31there
- 5:31with
- 5:31what
- 5:32food
- 5:32you
- 5:32want
- 5:32to
- 5:32buy.
- 5:32So
- 5:33the
- 5:33CPGs
- 5:33are
- 5:34going
- 5:34to
- 5:34probably
- 5:34want
- 5:34to
- 5:34advertise
- 5:35on
- 5:36this
- 5:36platform
- 5:37from
- 5:37a
- 5:37retail
- 5:37media
- 5:38perspective.
- 5:38So.
- 5:39So,
- 5:39I
- 5:39mean,
- 5:40it
- 5:40just,
- 5:40it
- 5:40just
- 5:40gives
- 5:40so
- 5:41many
- 5:41angles
- 5:41to
- 5:41scale.
- 5:42You
- 5:42know,
- 5:42the
- 5:42retail
- 5:42media
- 5:43play
- 5:43as
- 5:43well.
- 5:43It's
- 5:44fascinating.
- 5:44Yeah,
- 5:45High
- 5:45frequency,
- 5:46it's
- 5:46like,
- 5:46it
- 5:46makes
- 5:47so
- 5:47much
- 5:47sense,
- 5:48especially
- 5:48coming
- 5:49out
- 5:49of
- 5:49grocery,
- 5:50like,
- 5:50this
- 5:50is
- 5:50the
- 5:51next
- 5:51high
- 5:51frequency
- 5:52place
- 5:53that
- 5:53you're
- 5:53purchasing
- 5:54over
- 5:54and
- 5:54over
- 5:54and
- 5:54over
- 5:55again.
- 5:55And
- 5:55so
- 5:55the
- 5:55data
- 5:55is,
- 5:56you
- 5:56know,
- 5:56almost
- 5:57as
- 5:57valuable
- 5:58now
- 5:58as
- 5:59grocery
- 5:59store
- 5:59data.
- 6:00It's
- 6:00like
- 6:00one
- 6:00of
- 6:00the
- 6:00second
- 6:01categories
- 6:02that
- 6:02people,
- 6:02after
- 6:03that,
- 6:03that
- 6:03people
- 6:03are
- 6:04shopping
- 6:04again
- 6:04and
- 6:04again
- 6:05and
- 6:05again.
- 6:05So.