Customer-Centric Success: Insights from a veteran Chief Customer Officer
Every vendor now leads with an AI story. Far fewer can prove what that AI actually delivered.
In this episode of Value Coffee Talk, Jim Richmond, veteran Chief Customer Officer at Smartling, joins us to unpack the widening gap between AI promises and proven outcomes, and what customer-facing leaders must do to close it.
Jim makes the case that buyers are no longer impressed by capability demos. They want to know which metric moved, by how much, and whether the result holds at renewal.
The conversation gets practical: how to quantify outcomes that were actually delivered rather than modeled…
The skinny
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