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TRUITY CREDIT UNION · One on One With a Professional

• 0:02
  Good morning, good morning, good morning, and welcome, welcome, welcome.
• 0:05
  It's time now for our one on one with the pro and we've got
• 0:09
  the ladies in from Truity Credit Union today. We're going to get into this
• 0:13
  a litlarly because they battled the storms and you know, the flooding and everything
• 0:17
  else to get here, so we're gonna give them a little extra time.
• 0:19
  First of all, good morning to you. We have Ashton Armstrong say honey,
• 0:24
  hi hey, and we have Aliyah. How you doing good? I
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  am doing just wonderful. Thank you very much. We're going to talk about
• 0:33
  culture today, so well, you know, I'm going to stand up straight
• 0:37
  going to well, it's a little bit more than that, but it is
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  how we carry ourselves at Trudy Credit Union, isn't it. Yes, And
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  tell us a little bit about the culture here. I mean you're the Culture
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  Crew leader. Now there was a band called Culture, but I don't think
• 0:52
  it's that. But you're still cool, so tell us all about that.
• 0:58
  Yeah. So Culture Crew is a team up of like various employees across all
• 1:02
  levels, all branches. So we have people here in Bartlesville, we have
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  people in Lawrence, we have people in Houston, and we have people who
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  work remotely at their homes that are all part of our culture crew. So
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  we all band together, we meet bi weekly and we talk about like things
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  to enhance our culture here at Trudy. Well, that's that's really pretty cool.
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  What's it like being part of the team. It's been fantastic so far.
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  Been on it for about eight months now, and it's been really fun
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  finding ideas and being creative and trying to find different ways to better our culture
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  as we go along. Well, just by the way you two present yourself
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  and the way you smile and your very positive vibes I'm getting from both of
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  you, this has to be not only a cool growing experience, but it's
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  got to be a very cool teaching experience too. Oh yeah, So we've
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  been, you know, each year, trying to do better and create different
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  things, like we started doing our Christmas party again last year and doing our
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  company picnic again because we had to take that away because of good old COVID,
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  and so being able to ban everybody together again has been really fun and
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  having those fun experiences again. So what's it like coming all back together now?
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  It's awesome being able to see people actually interact together and not just over
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  a computer or over cell phones, different things like that, being able to
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  actually interact and see each other. People are really they're loving being able to
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  see each other, you know, and even people having to travel down here
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  from like Lawrence and he's in different places. People are really enjoying being together.
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  So that is really great, you know, because you know, true
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  to create a union really isn't small. Even though it started out very very
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  small, it still has that small town field to it. And I think
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  with this culture that you've created internally has found it's always found its way outward
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  with customer service and then the way we exact business with one another, and
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  really it's kind of a sweet thing. Yes. So, like we have
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  five culture rings, and one of those culture rings that we focus on is
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  membership centric, So we actually focus internally on our internal members, but we
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  also focus outwardly to our other members. Because if we're if we're happy employees,
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  we're going to be havey we're going to have happy members and it's all
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  good for the outcome, isn't it. Yes, it is. So as
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  long as we're benefiting, everybody else will benefit as well. Because if we
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  didn't know with the Credit Union. If you open an account with us,
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  you're instantly an owner of the Credit Union. True, so you have a
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  vote in and a buy in of what we do and how we run our
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  business. So we'd love to hear ideas and get input to better your membership
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  with us. Well, that's great. I mean, the Good Lord gave
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  us two ears and one mouth, so listening. Listening is pretty good.
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  Yes, it is one of these other rings we're talking about. So we
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  all also have Yeah, we also have people focused, which is what we
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  just focused on here recently, and we had our survey over that just recently,
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  so we're actually gonna hold like a cookout for employees next week to focus
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  on them. So our peak people focused. We also have innovation. So
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  for our innovation ring, what we do is we take in ideas year round
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  from employees internally. They can submit ideas through an online portal. No sugah,
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  they're kind of outdated now now we have it online, so they can
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  submit their ideas through that and a lot of ideas that we you know,
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  new things that we bring in and new ideas that we implement come from our
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  internal employees bringing ideas forwards. So that's a really neat one. And then
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  we also have one team and personal achievement as well. So one team,
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  we really want to focus on all of the departments feeling as united. We
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  never want to have that mindset of it's my job or that's your job.
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  I don't want to deal with that. We always want to be one team.
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  If I am you or call you know, everyone's always willing to help
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  out. And then we have our personal achievement because you could be working here,
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  but you could also have big milestones like graduating college or even internal promotions.
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  We always want to recognize those personal achievements with all of our employees.
• 5:27
  That's really cool. I mean this goes back on basically how you'd like to
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  be treated and just treating each other the same way. It's a great thing.
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  You've got another ring. Therefore, I think those are all the rings
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  God. But the thing is, it's really cool, truity, great UNI.
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  I'm a customer, I'm a partner in yes, and every time I
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  go in, I feel very welcome. And whenever I've had a question,
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  there's only somebody there. They don't have the answer, they know someone who
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  does. And when you were talking about that, team. I never once
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  heard, well, that's not my department. You know what I heard,
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  Hey, let's let's find out where we can get this answered. And just
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  like that, you know, problem solved, and it was a good feeling,
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  very quick, verying. You know, there was no hasshole. And
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  in this world of you know, things get kind of rough out there,
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  it's nice to know that when you go into your financial institution, it's not
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  going to be rough in there. It's going to be actually a pretty dark,
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  good experience, absolutely, and that's something that we work on ongoing.
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  Even today, we had a meeting, a general employee meeting, and we
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  talked about that. You know, there's things that we have committees going together
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  and they're constantly talking about things that we can do better to be one team
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  and constantly fixing things that we might find wrong along the way. But we're
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  constantly working on that. So well, that is outstanding. One of the
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  things that I'm hearing here is that there's a lot of care. It's not
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  like isolation. It's not like anything else that you might see or hear in
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  a bigger business where you know, it's kind of dog eat dog. It's
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  pretty much you know, we're all here, we're all cool, We're all
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  focused on the same goal. Is that what I've done? Yes, it
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  is. So we also like to do little recognitions with our employees. So
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  we like to weave desk drops. We do random theme days to like,
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  you know, break the monotony of the workday and stuff. So we always
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  like to keep it fresh and have fun little days like that. So you
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  got to put your little creative caps on every now, and they don't.
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  Absolutely, and I feel like our managers do a really good job of that
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  too, creating ways different ways to promote their employees and give them recognition for
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  what they're doing. So we're really focused. Even though we are focused on
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  our members outwardly, we're also focused on our internal employees as well. Well.
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  You know what that does, It makes people want to see where do
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  I sign? Where can I get a job with Truity? Absolutely, And
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  you do have a website with employment opportunities, yep, and that's really easy
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  to navigate Truity cut. Yes, absolutely, And if there's not a job
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  opening that you see, we have future job opportunities that you can apply for
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  and we'll keep your resume in there and circle through them. So definitely a
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  great place to work. Well, from the looks of things and the way
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  you guys come in here all happy, I'm just guessing it probably is.
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  Yes, absolutely now a truity. You have your main office right downtown,
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  big beautiful building with a nice big parking. Everything looks so dug going metropolitan,
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  but it's home town inside. It is absolutely got the big mural wrapping
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  the whole downstairs park and everything. And it's people. You know, people
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  you see at the ball games when you're out there with your kids or plays
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  or whatever. Uh. Whenever, we have a lot of organizations doing their
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  nonprofits in town, I'm always seeing somebody volunteering, and yeah, we have
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  so many volunteer opportunities, and our employees really take part in that. So
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  that's really awesome to see people out in the community doing things. My goodness
• 9:28
  sakes, Yeah, it is. It's not like, yeah, it's going
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  to go and work, go home, and you're out there. You're out
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  there making connections, making friends and and they're really welcoming folks. Then of
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  course you got a little beautiful one down here on the southwest Washington. That's
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  that's a piece of work. That's a piece of art going on down there.
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  Yeah yeah, and then you you mentioned we have some in Kansas now,
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  yes, cub Kansas and as well ye aleisa okay, oh yeah,
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  that's beautiful town. Yeah, Lawrences was the all right, very good.
• 10:03
  So if I become a asking for a friend, I become a member of
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  the credit can I can I got a debit card? And if I have
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  that debit card? Is it only good in Kansas and Bartlesville? And oh
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  no, that's good everywhere everywhere you go. He's online at ATMs pretty much
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  anywhere you want to that accepts visa debit cards. You can use your debit
• 10:28
  card anywhere, and you can get your debit card as soon as you come
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  into the branch and get it. Knock down with a feather. Now.
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  I also heard another thing, you know from a friend that day. You
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  can help support your schools with the debit card if you get a special one
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  and that doesn't cost any answer, doesn't it does not get the fun school
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  designs. Yes, you see, I like a business that says yes a
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  lot there. And we've been talking about the culture of a Truity Credit Union
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  today with our culture crew Ashton to Armstrong and also Leah Attabury and both of
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  you are just like almost fresh out out of school and you wind up at
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  a pretty dark, good place to work. There's a great place to land.
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  And one of the things that Truity Credit Union does so well is that
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  when you go in to maybe apply for a home loan or for a car
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  loan or anything else like that, they've got really smart people who know how
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  to really break it down so simpleton like me can understand what's going on.
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  I mean, they're brilliant people, but they tell you in very plain English,
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  and they take you a step by staff of what to expect, what
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  the next move will be, and how the process works. How do you
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  find great folks like that? All starts in the interview process and getting those
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  applications in. So we always try to find the right people that fit our
• 11:56
  culture to help increase it and have those great experience for you. It's all
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  part of the culture. Once again, you got to give them make a
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  little college here at a Union College of Culture. A few other people I
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  know could probably use that, but no, it's really great. So once
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  again, if you want to go to the website, it's trudcu dot org.
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  That's trudcu dot org and you can navigate there. You can find out
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  checking used to be called share drafts in the old days. It's checking savings,
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  which, by the way, we have a current rate here on the
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  no minimum high yield checking of five percent ap Y, which is quite generous,
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  thank you very much. And you can learn more about that on the
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  website too. If you're looking for employment, they have that as well.
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  All kinds of financial instruments and tools and also who to talk to about such
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  financial needs and services. It's all right there too, right fingertips. And
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  on top of that, if you want to go out to the one on
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  Southwest, well they got this really cool automated teller. Yes, that's cutting
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  edge. It's almost like, eh, but it's cool. It's cool.
• 13:16
  I understand that it starts at the top technology. It's kind of working its
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  way from the top all the way through here. And also when it comes
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  to safety, folks, you can rest assured that you've got the safest safeguards
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  in the financial realm with Trudy grantit Union because you guys are in gals,
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  it's so cutting edge when it comes to all of this, My Heaven's sakes,
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  so what else about the culture crew have we not covered other than dog
• 13:43
  Gunty? You guys are fine? Well really we covered it all in that
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  short of time. Yeah, we did. Oh my goodness saying you know,
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  I want to thank you very much for coming in and you know,
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  and we did. We normally do this in nine forty five, but we
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  decided to go just a little bar ely today because we had you in here
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  and you has so much fun and you're going to go out and spread the
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  funnel over the place after they get done here. So I want to thank
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  you Lee and Ashton for coming in and being a part of our one on
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  one with the pro right here, I'm K one, the one you trust.
• 14:18
  It is now seven forty five and three quarters. Thanks for listening to
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  One on the Professional, A paid presentation at fourteen hundred K one