Latest / Off the Chart: A Business of Medicine Podcast
S1 Ep123: When patients ask AI first, with Amber Maraccini, Ph.D., M.A., of Medallia
Artificial intelligence (AI) is moving closer to patients, often before they ever step into the exam room. Tools like ChatGPT Health and other health-focused AI platforms are shaping how patients interpret test results, prepare questions and form expectations about care.
Medical Economics Associate Editor Austin Littrell sat down with Amber Maraccini, Ph.D., M.A., vice president and head of health care and life sciences at Medallia, to talk about what that shift means for physicians.
Maraccini explains how AI tools differ from earlier “Dr. Google” searches, why natural-language explanations…
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