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Skill #4: Understanding UX Design
Where should user experience (UX) design fit in the technical writer’s toolbox?
Well, think about how your users experience your documentation:
Are they following a workflow path, following a series of pages to complete a series of tasks sequentially?
Are they following nav links, jumping around to find task-specific information?
Understanding how your users experience your documentation is understanding UX design – which can make or break your docs’ usability.
As our guest and UX designer Autumn Hood describes it: “You can’t have good technical communication without good UX design.”
In this…
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