Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."
Yoni Epstein is the founding chairman and CEO of itelBPO, based in Montego Bay, Jamaica. ItelBPO has become a leader in the nearshore BPO industry in recent years with a move into Mexico, the Bahamas, work from home agents in the USA itself, and a new centre under construction in St Lucia.
I called Yoni at his home to catch up on the effect on his business, the nearshore market in general and what he is advising his clients to do right now.
https://itelbpo.com/
https://www.linkedin.com/in/yoni-epstein-94213831/
The skinny
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