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Walmart's Auto Care Gets a Digital Upgrade | Fast Five Shorts · Omni Talk Retail

• 0:00
  Forget
• 0:00
  stores
• 0:01
  of
• 0:01
  the
• 0:01
  future.
• 0:02
  This
• 0:02
  week,
• 0:02
  Walmart
• 0:03
  has
• 0:03
  opened
• 0:03
  its
• 0:04
  Auto
• 0:05
  Care
• 0:05
  center
• 0:05
  of
• 0:05
  the
• 0:06
  Future.
• 0:06
  And
• 0:06
  according
• 0:06
  to
• 0:07
  Chain
• 0:07
  Storage,
• 0:08
  Walmart
• 0:08
  has
• 0:08
  opened
• 0:09
  the
• 0:09
  first
• 0:09
  of
• 0:09
  10
• 0:10
  planned
• 0:10
  auto
• 0:11
  care
• 0:11
  Centers
• 0:11
  of
• 0:11
  the
• 0:12
  Future
• 0:12
  locations
• 0:12
  at
• 0:13
  a
• 0:13
  Supercenter
• 0:14
  store
• 0:14
  in
• 0:14
  Fayetteville,
• 0:15
  Arkansas.
• 0:16
  Here's
• 0:16
  how
• 0:17
  the
• 0:17
  new
• 0:17
  Auto
• 0:17
  center
• 0:18
  of
• 0:18
  the
• 0:18
  Future
• 0:18
  works
• 0:19
  because
• 0:19
  I
• 0:19
  know
• 0:19
  all
• 0:19
  of
• 0:19
  you
• 0:20
  out
• 0:20
  there
• 0:20
  are
• 0:20
  incredibly
• 0:21
  curious.
• 0:22
  Customers
• 0:22
  sign
• 0:22
  into
• 0:23
  the
• 0:23
  Walmart
• 0:23
  app,
• 0:24
  navigate
• 0:24
  to
• 0:24
  services,
• 0:25
  click
• 0:26
  Auto
• 0:26
  Services
• 0:26
  and
• 0:27
  schedule
• 0:27
  their
• 0:28
  service.
• 0:29
  Three
• 0:30
  service
• 0:30
  drops
• 0:30
  in
• 0:31
  one
• 0:31
  sentence.
• 0:32
  At
• 0:32
  the
• 0:32
  appointment
• 0:32
  time,
• 0:33
  customers
• 0:33
  pull
• 0:34
  into
• 0:34
  a
• 0:34
  parking
• 0:34
  spot
• 0:35
  near
• 0:35
  the
• 0:35
  auto
• 0:35
  care
• 0:36
  center
• 0:36
  and
• 0:36
  check
• 0:36
  in
• 0:37
  on
• 0:37
  the
• 0:37
  app.
• 0:37
  They
• 0:38
  enter
• 0:38
  the
• 0:38
  center,
• 0:38
  follow
• 0:39
  the
• 0:39
  instructions
• 0:39
  in
• 0:39
  the
• 0:39
  app
• 0:40
  to
• 0:40
  unlock
• 0:40
  an
• 0:40
  assigned
• 0:41
  locker
• 0:41
  and
• 0:41
  drop
• 0:41
  the
• 0:42
  keys
• 0:42
  into
• 0:42
  a
• 0:42
  locker.
• 0:43
  Wow.
• 0:44
  Live
• 0:44
  updates
• 0:44
  of
• 0:45
  a
• 0:45
  car's
• 0:45
  progress
• 0:45
  are
• 0:46
  available
• 0:46
  through
• 0:46
  the
• 0:46
  app.
• 0:47
  Customers
• 0:47
  are
• 0:48
  notified
• 0:48
  to
• 0:48
  pick
• 0:48
  up
• 0:48
  their
• 0:49
  keys
• 0:49
  and
• 0:49
  pay
• 0:50
  once
• 0:50
  their
• 0:50
  vehicle
• 0:51
  is
• 0:51
  ready.
• 0:52
  And
• 0:52
  for
• 0:52
  context,
• 0:53
  Walmart
• 0:53
  currently
• 0:54
  operates
• 0:54
  2,582.
• 0:56
  That's
• 0:56
  an
• 0:57
  exact
• 0:57
  number
• 0:57
  and
• 0:58
  2,582
• 0:59
  auto
• 1:00
  care
• 1:00
  centers
• 1:00
  within
• 1:01
  its
• 1:01
  super
• 1:01
  centers
• 1:03
  across
• 1:03
  the
• 1:03
  U.S.
• 1:04
  and
• 1:04
  my
• 1:04
  question,
• 1:05
  what
• 1:05
  are
• 1:05
  the
• 1:05
  chances
• 1:06
  you
• 1:06
  get
• 1:06
  your
• 1:06
  tires
• 1:07
  rotated
• 1:07
  at
• 1:08
  Walmart's
• 1:08
  Auto
• 1:08
  center
• 1:09
  of
• 1:09
  the
• 1:09
  Future
• 1:10
  in
• 1:10
  the
• 1:10
  future?
• 1:11
  Oh,
• 1:12
  very
• 1:12
  high.
• 1:12
  I
• 1:12
  think
• 1:13
  it
• 1:13
  will
• 1:13
  very
• 1:13
  high.
• 1:14
  Not
• 1:14
  just,
• 1:14
  you
• 1:14
  know,
• 1:15
  all
• 1:15
  auto
• 1:16
  care
• 1:16
  oil
• 1:17
  changes,
• 1:17
  they
• 1:17
  do
• 1:18
  tire
• 1:18
  changes,
• 1:19
  the
• 1:19
  works.
• 1:19
  And
• 1:19
  I
• 1:19
  think
• 1:19
  that
• 1:20
  I
• 1:20
  love
• 1:21
  this
• 1:21
  because
• 1:21
  I
• 1:21
  think
• 1:21
  that
• 1:21
  Walmart
• 1:22
  is
• 1:22
  smartly
• 1:22
  taking
• 1:23
  something
• 1:23
  that
• 1:23
  you
• 1:23
  have
• 1:24
  to
• 1:24
  do
• 1:25
  and
• 1:25
  it
• 1:25
  makes
• 1:25
  it
• 1:25
  better.
• 1:26
  Not
• 1:27
  to
• 1:27
  mention
• 1:27
  it's
• 1:27
  great
• 1:27
  for
• 1:28
  Walmart
• 1:28
  because
• 1:28
  they
• 1:28
  have
• 1:29
  a
• 1:29
  very
• 1:29
  captive
• 1:30
  audience.
• 1:30
  I
• 1:30
  mean
• 1:30
  look
• 1:30
  at
• 1:31
  the
• 1:31
  alternative.
• 1:31
  When
• 1:32
  you
• 1:32
  get
• 1:32
  an
• 1:32
  oil
• 1:32
  change,
• 1:32
  you
• 1:33
  get
• 1:33
  anything
• 1:33
  else
• 1:34
  done
• 1:34
  like
• 1:34
  you're
• 1:34
  sitting
• 1:34
  in
• 1:35
  a
• 1:35
  disgusting
• 1:35
  waiting
• 1:36
  room
• 1:36
  drinking
• 1:36
  day
• 1:37
  old
• 1:37
  coffee
• 1:38
  like
• 1:38
  trying
• 1:38
  to
• 1:38
  get
• 1:39
  wi
• 1:39
  Fi
• 1:39
  Styrofoam
• 1:40
  cup.
• 1:40
  Yeah,
• 1:41
  this
• 1:41
  is
• 1:41
  not
• 1:41
  a
• 1:42
  good
• 1:42
  experience
• 1:42
  already.
• 1:43
  So
• 1:43
  if
• 1:43
  I
• 1:43
  can
• 1:43
  go
• 1:44
  to
• 1:44
  Walmart
• 1:44
  and
• 1:45
  I
• 1:45
  can
• 1:45
  get,
• 1:46
  you
• 1:46
  know,
• 1:46
  my
• 1:46
  stuff
• 1:47
  for
• 1:47
  the,
• 1:47
  for
• 1:47
  my
• 1:48
  groceries
• 1:48
  for
• 1:48
  the
• 1:48
  week,
• 1:48
  I
• 1:49
  can
• 1:49
  pick
• 1:49
  up
• 1:49
  a
• 1:49
  birthday
• 1:49
  present
• 1:50
  for
• 1:50
  my
• 1:50
  kids
• 1:50
  birthday
• 1:51
  party
• 1:51
  and
• 1:51
  I
• 1:52
  have
• 1:52
  that
• 1:52
  all
• 1:52
  done
• 1:53
  and
• 1:53
  be
• 1:53
  notified.
• 1:54
  Like
• 1:54
  I
• 1:54
  think
• 1:54
  that's
• 1:54
  the
• 1:54
  other
• 1:54
  thing
• 1:55
  being
• 1:55
  notified
• 1:55
  in
• 1:55
  real
• 1:56
  time
• 1:56
  of
• 1:56
  like
• 1:56
  where
• 1:57
  your
• 1:57
  car
• 1:57
  is
• 1:57
  in
• 1:58
  the
• 1:58
  process
• 1:58
  of
• 1:58
  getting
• 1:58
  done
• 1:59
  so
• 1:59
  that
• 1:59
  you
• 1:59
  can
• 1:59
  plan
• 2:00
  appropriately.
• 2:01
  Like
• 2:01
  that
• 2:02
  is
• 2:02
  where
• 2:02
  the
• 2:02
  real
• 2:03
  customer
• 2:03
  advantages
• 2:04
  here,
• 2:05
  making
• 2:06
  the
• 2:06
  most
• 2:06
  of
• 2:06
  their
• 2:06
  time
• 2:07
  and
• 2:07
  making
• 2:07
  this
• 2:08
  stop
• 2:08
  ultra
• 2:09
  convenient
• 2:09
  for
• 2:09
  Walmart
• 2:10
  customers
• 2:11
  and
• 2:11
  at
• 2:11
  a
• 2:11
  price
• 2:11
  point
• 2:12
  that's
• 2:12
  going
• 2:12
  to
• 2:12
  be
• 2:12
  much
• 2:12
  lower
• 2:13
  it
• 2:13
  sounds
• 2:13
  like
• 2:13
  than
• 2:14
  any
• 2:14
  other
• 2:14
  one.
• 2:15
  And
• 2:15
  that's
• 2:15
  not
• 2:15
  even
• 2:16
  with
• 2:16
  a
• 2:16
  Walmart
• 2:16
  plus
• 2:16
  discount
• 2:17
  or
• 2:17
  anything
• 2:17
  else
• 2:18
  coming
• 2:18
  into
• 2:18
  the
• 2:18
  fold
• 2:18
  yet.
• 2:19
  So
• 2:19
  I
• 2:20
  love
• 2:20
  this.
• 2:20
  I
• 2:20
  think
• 2:21
  it's
• 2:21
  really
• 2:21
  smart.
• 2:22
  Low
• 2:23
  lift
• 2:23
  on
• 2:23
  Walmart's
• 2:23
  part
• 2:24
  Because
• 2:24
  it
• 2:24
  sounds
• 2:24
  like
• 2:24
  they
• 2:24
  already
• 2:24
  have
• 2:24
  auto
• 2:25
  care
• 2:25
  centers
• 2:25
  in
• 2:26
  most
• 2:26
  of
• 2:26
  these
• 2:26
  places.
• 2:26
  So
• 2:27
  it's
• 2:27
  just
• 2:27
  really
• 2:27
  thinking
• 2:28
  about
• 2:28
  how
• 2:28
  you
• 2:29
  create
• 2:29
  the
• 2:30
  tech
• 2:30
  and
• 2:31
  the
• 2:31
  experience
• 2:32
  and
• 2:32
  make
• 2:32
  that
• 2:32
  better
• 2:33
  for
• 2:33
  the
• 2:33
  customer.
• 2:33
  But
• 2:34
  yeah,
• 2:34
  I'm
• 2:35
  loving
• 2:35
  it.
• 2:35
  Are
• 2:35
  you
• 2:35
  going
• 2:35
  to,
• 2:36
  are
• 2:36
  you
• 2:36
  going
• 2:36
  to
• 2:36
  go
• 2:36
  get
• 2:36
  your
• 2:36
  tires
• 2:37
  change
• 2:37
  or
• 2:37
  your
• 2:38
  oil
• 2:38
  change
• 2:38
  next
• 2:39
  with
• 2:39
  the
• 2:39
  Walmart
• 2:39
  near
• 2:40
  us?
• 2:40
  Yeah,
• 2:41
  I
• 2:41
  mean
• 2:41
  I
• 2:41
  definitely
• 2:41
  think
• 2:42
  it's
• 2:42
  compelling.
• 2:42
  I
• 2:42
  mean
• 2:42
  I
• 2:43
  think
• 2:43
  it's
• 2:43
  compelling
• 2:43
  for
• 2:43
  a
• 2:43
  couple
• 2:44
  of
• 2:44
  reasons.
• 2:44
  You
• 2:44
  know,
• 2:44
  there's
• 2:44
  a
• 2:44
  few
• 2:45
  good
• 2:45
  reasons
• 2:45
  for
• 2:45
  me.
• 2:46
  I
• 2:46
  think
• 2:46
  the
• 2:47
  one
• 2:47
  point
• 2:47
  you
• 2:47
  didn't
• 2:47
  mention,
• 2:48
  I
• 2:48
  think
• 2:48
  is
• 2:48
  really
• 2:48
  important
• 2:48
  here
• 2:48
  is
• 2:49
  my
• 2:49
  hunch
• 2:49
  is
• 2:49
  the
• 2:49
  way
• 2:49
  they're
• 2:50
  talking
• 2:50
  about
• 2:50
  this.
• 2:50
  It
• 2:51
  actually
• 2:51
  simplifies
• 2:51
  the
• 2:52
  design
• 2:52
  of
• 2:52
  the
• 2:52
  overall
• 2:53
  auto
• 2:53
  care
• 2:54
  center
• 2:54
  operation.
• 2:55
  By
• 2:55
  that
• 2:55
  I
• 2:56
  mean
• 2:56
  it
• 2:56
  takes
• 2:56
  costs
• 2:57
  out
• 2:57
  for
• 2:57
  Walmart
• 2:58
  without
• 2:58
  having
• 2:59
  that
• 2:59
  big
• 2:59
  of
• 2:59
  an
• 2:59
  impact
• 3:00
  to
• 3:00
  service
• 3:00
  and
• 3:00
  potentially
• 3:01
  actually
• 3:01
  increasing
• 3:02
  its
• 3:03
  service
• 3:03
  reputation
• 3:04
  in
• 3:04
  so
• 3:05
  doing
• 3:05
  so
• 3:05
  that
• 3:06
  I
• 3:06
  love
• 3:06
  because
• 3:06
  I've
• 3:06
  been
• 3:07
  droning
• 3:07
  on
• 3:07
  for
• 3:07
  the
• 3:07
  past,
• 3:08
  I
• 3:08
  feel
• 3:08
  like
• 3:08
  month,
• 3:08
  month
• 3:09
  and
• 3:09
  a
• 3:09
  half
• 3:09
  about
• 3:09
  how
• 3:10
  investments
• 3:10
  need
• 3:11
  to
• 3:11
  be
• 3:11
  made
• 3:11
  to
• 3:12
  take
• 3:12
  costs
• 3:12
  out
• 3:13
  of
• 3:13
  your
• 3:13
  operations
• 3:13
  without
• 3:14
  a
• 3:14
  loss
• 3:14
  in
• 3:15
  service.
• 3:15
  And
• 3:16
  that's
• 3:16
  not
• 3:16
  an
• 3:16
  easy
• 3:16
  thing
• 3:16
  to
• 3:17
  do.
• 3:17
  And
• 3:17
  then
• 3:17
  the
• 3:17
  other
• 3:17
  point
• 3:18
  I'd
• 3:18
  make
• 3:18
  is
• 3:18
  I
• 3:18
  think
• 3:18
  it's
• 3:19
  kind
• 3:19
  of,
• 3:20
  you're
• 3:20
  kind
• 3:20
  of
• 3:20
  touching
• 3:21
  on
• 3:21
  it
• 3:21
  but
• 3:21
  I
• 3:21
  think
• 3:21
  I'll
• 3:21
  bring
• 3:22
  it
• 3:22
  out
• 3:22
  more
• 3:22
  overtly
• 3:22
  as
• 3:23
  I
• 3:23
  think
• 3:23
  it,
• 3:23
  it
• 3:24
  take
• 3:24
  continues
• 3:24
  to
• 3:25
  take
• 3:25
  Walmart
• 3:25
  upmarket.
• 3:26
  You're
• 3:26
  giving
• 3:27
  your
• 3:27
  customers
• 3:27
  a
• 3:28
  relatively
• 3:28
  easy
• 3:29
  way,
• 3:29
  especially
• 3:29
  those
• 3:29
  upper
• 3:30
  demographic
• 3:30
  customers
• 3:31
  that
• 3:31
  they've
• 3:31
  been
• 3:31
  capturing
• 3:32
  with
• 3:32
  Walmart
• 3:32
  plus
• 3:33
  to
• 3:33
  get
• 3:33
  their
• 3:33
  car
• 3:34
  service
• 3:34
  to
• 3:34
  get
• 3:34
  it
• 3:34
  serviced
• 3:35
  for
• 3:35
  cheap.
• 3:36
  And
• 3:36
  that
• 3:36
  plays
• 3:37
  into
• 3:37
  another
• 3:38
  reason
• 3:38
  why
• 3:38
  people
• 3:39
  wouldn't
• 3:39
  normally
• 3:39
  consider
• 3:40
  Walmart.
• 3:40
  But
• 3:40
  it
• 3:40
  gets
• 3:41
  them
• 3:41
  into
• 3:41
  the
• 3:41
  parking
• 3:42
  lot,
• 3:42
  gets
• 3:42
  them
• 3:42
  to
• 3:42
  try
• 3:42
  the
• 3:43
  service,
• 3:43
  they
• 3:43
  don't
• 3:43
  really
• 3:44
  have
• 3:44
  to
• 3:44
  interact
• 3:44
  with
• 3:44
  it
• 3:44
  that
• 3:45
  much
• 3:45
  from,
• 3:45
  from
• 3:45
  the
• 3:46
  way
• 3:46
  the
• 3:46
  headline
• 3:46
  was
• 3:47
  written.
• 3:47
  So
• 3:48
  like,
• 3:48
  you
• 3:48
  know,
• 3:48
  then
• 3:49
  you
• 3:49
  might
• 3:49
  just
• 3:49
  go
• 3:49
  in
• 3:49
  the
• 3:50
  store
• 3:50
  and
• 3:50
  try
• 3:50
  out
• 3:50
  Walmart
• 3:51
  for
• 3:51
  the
• 3:51
  first
• 3:51
  time
• 3:51
  in
• 3:51
  the
• 3:52
  store,
• 3:52
  you
• 3:52
  know,
• 3:52
  if
• 3:52
  you're
• 3:52
  that
• 3:52
  upper
• 3:53
  demographic.
• 3:53
  So
• 3:54
  I
• 3:54
  think
• 3:54
  long
• 3:54
  term,
• 3:54
  you
• 3:55
  know,
• 3:55
  Walmart
• 3:55
  plus
• 3:56
  there's
• 3:56
  lots
• 3:56
  of
• 3:56
  tie
• 3:56
  ins
• 3:57
  there
• 3:57
  too
• 3:57
  which
• 3:57
  they
• 3:58
  haven't
• 3:58
  really
• 3:58
  talked
• 3:59
  about
• 3:59
  that
• 3:59
  overtly
• 3:59
  yet
• 4:00
  in
• 4:00
  terms
• 4:00
  of
• 4:00
  how
• 4:00
  this
• 4:00
  will
• 4:01
  play
• 4:01
  in
• 4:01
  there.
• 4:01
  But
• 4:01
  my
• 4:02
  hunch
• 4:02
  is
• 4:02
  they're
• 4:02
  thinking
• 4:03
  about
• 4:03
  it
• 4:03
  from
• 4:03
  talking
• 4:03
  to
• 4:03
  the
• 4:04
  executives
• 4:04
  that
• 4:04
  we've
• 4:05
  talked
• 4:05
  to
• 4:05
  over
• 4:05
  the
• 4:05
  past
• 4:06
  year,
• 4:06
  two
• 4:07
  years
• 4:07
  especially.
• 4:08
  And
• 4:08
  so
• 4:08
  yeah,
• 4:09
  I
• 4:09
  think
• 4:09
  there's
• 4:10
  just
• 4:10
  nothing
• 4:10
  not
• 4:10
  to
• 4:10
  like
• 4:11
  about
• 4:11
  this.
• 4:11
  I
• 4:11
  love
• 4:11
  that
• 4:12
  they're
• 4:12
  doing
• 4:12
  this.
• 4:12
  I
• 4:12
  love
• 4:12
  that
• 4:12
  they're
• 4:13
  using
• 4:13
  the
• 4:13
  in
• 4:13
  the
• 4:14
  future,
• 4:15
  you
• 4:15
  know,
• 4:15
  moniker
• 4:16
  as
• 4:16
  well.
• 4:16
  We
• 4:17
  need
• 4:17
  to
• 4:17
  see
• 4:17
  that
• 4:17
  more
• 4:17
  often.
• 4:18
  Oh,
• 4:19
  I
• 4:19
  was
• 4:19
  going
• 4:19
  to
• 4:19
  say
• 4:19
  I
• 4:19
  was
• 4:19
  surprised
• 4:20
  about
• 4:20
  it.
• 4:20
  I
• 4:20
  actually
• 4:21
  think
• 4:21
  that
• 4:21
  this
• 4:21
  is
• 4:21
  not
• 4:22
  like
• 4:22
  futuristic.
• 4:23
  It's
• 4:23
  just,
• 4:24
  you
• 4:24
  know,
• 4:24
  how
• 4:24
  are
• 4:24
  you
• 4:25
  doing?
• 4:25
  Never
• 4:25
  is.
• 4:26
  How
• 4:26
  are
• 4:26
  you
• 4:26
  continuing
• 4:27
  to
• 4:27
  service
• 4:27
  your
• 4:28
  customer
• 4:28
  in
• 4:28
  the
• 4:28
  ways
• 4:29
  that
• 4:29
  they
• 4:29
  aren't
• 4:29
  expecting
• 4:30
  it?
• 4:30
  And
• 4:30
  that
• 4:31
  to
• 4:31
  me
• 4:31
  is
• 4:31
  the
• 4:31
  real
• 4:32
  headline
• 4:32
  here.
• 4:33
  Not
• 4:33
  the,
• 4:34
  not
• 4:34
  the,
• 4:34
  the,
• 4:35
  the
• 4:35
  thing
• 4:35
  that,
• 4:35
  but
• 4:36
  I
• 4:36
  guess,
• 4:36
  you
• 4:36
  know,
• 4:36
  you're
• 4:37
  trying
• 4:37
  to
• 4:37
  get
• 4:37
  clicks,
• 4:37
  Chris.
• 4:38
  At
• 4:38
  the
• 4:38
  end
• 4:38
  of
• 4:38
  the
• 4:38
  day,
• 4:38
  you're
• 4:39
  trying
• 4:39
  to
• 4:39
  get
• 4:39
  clicks.
• 4:39
  So
• 4:40
  auto
• 4:40
  care
• 4:40
  center
• 4:41
  of
• 4:41
  the
• 4:41
  future,
• 4:42
  somebody's,
• 4:43
  somebody's
• 4:44
  clicking
• 4:44
  on
• 4:44
  that.
• 4:44
  Doesn't
• 4:44
  matter
• 4:45
  what
• 4:45
  it
• 4:45
  is.
• 4:45
  You're
• 4:46
  right.
• 4:46
  It's
• 4:46
  basically
• 4:46
  a
• 4:46
  digitally
• 4:47
  enhanced
• 4:47
  auto
• 4:47
  care
• 4:47
  center.
• 4:48
  That's
• 4:48
  basically
• 4:48
  what
• 4:48
  we're
• 4:49
  talking
• 4:49
  about.
• 4:49
  Right?
• 4:49
  But,
• 4:49
  yes.
• 4:50
  Yeah.
• 4:50
  But,
• 4:50
  you
• 4:50
  know,
• 4:50
  for,
• 4:51
  given
• 4:51
  our
• 4:51
  background,
• 4:51
  I
• 4:52
  love
• 4:52
  that
• 4:52
  of
• 4:52
  the
• 4:52
  future
• 4:53
  whenever
• 4:53
  we
• 4:53
  see
• 4:53
  it.
• 4:54
  Yes.