Latest / DEWA Podcasts / AI and digital transformation: DEWA’s two pillars underpinning the future of smart and sustainable cities By HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA)

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AI and digital transformation: DEWA’s two pillars underpinning the future of smart and sustainable cities By HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) · DEWA Podcasts

• 0:00
  So artificial intelligence, AI, it's no longer
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  just this optional technology that organizations
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  randomly add to their operations, right? It has
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  actually become a fundamental pillar of smart
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  and sustainable cities. You know, AI enables
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  the development of these more efficient, resilient,
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  and proactive service ecosystems. In an era of
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  rapid change, Leadership today really belongs
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  to those organizations that can turn data into
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  insight. Exactly. They turn technology into added
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  value and services into meaningful experiences.
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  Wow. It's all about enriching people's lives
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  while supporting resource sustainability. Okay,
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  so look at the UAE. Years ago in the UAE, the
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  leadership laid the foundations for a forward
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  -thinking approach. This established innovation,
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  digital transformation, and AI as the key drivers
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  of the nation's development journey. So true.
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  Today, things like the Dubai Economic Agenda,
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  D33, and the UAE Strategy for AI 2031, they all
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  converge around one clear message. Think about
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  it. The economy of the future will be built on
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  smart infrastructure and advanced digital services.
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  Makes sense. Driven by this exact vision, Diwa
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  is pioneering a totally new model for AI power
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  utilities. Right. We've launched this ambitious
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  roadmap aiming to make Diwa the world's first
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  AI power utility. We're integrating this technology
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  across the whole value chain, from power and
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  water production to customer service and decision
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  making. It lets us shift from being reactive
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  to proactive. And speaking of customer experience,
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  since we launched Ramas, our virtual smart employee,
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  back in 2017, it's handled over 13 million inquiries.
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  13 million! Just by integrating things like GPT
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  -4. But it's not just front -end stuff. A prime
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  example, we reduced the time for a security deposit
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  refund from four days to just eight minutes.
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  Eight minutes! That alone shows what data analysis
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  can do for customer happiness. Yeah, but of course,
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  none of this works without clear governance,
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  secure infrastructure, and, well, human skills.
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  So, to wrap up, the future of smart cities isn't
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  just shaped by tech, but by the vision directing
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  it, and the people at the center of the transformation.
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  Now, here's a question I'd like you to think
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  about. If a vital service like a utility company
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  can seamlessly integrate AI to reduce processing
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  times from four days to just... eight minutes?
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  What processes in your own industry or even your
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  daily life are just waiting to be completely
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  transformed by intelligent, proactive technology?