Bonus - Being On Call w/ Les Fork

HVAC School - For Techs, By Techs · Jul 31, 2017 · 53m

Les Fork returns to the podcast to discuss on-call rotations. He explains why being on call is necessary and how you can make the most of it.

We are supposed to be on call for the sake of customer service; when a customer has an emergency, it's best for the customer (and the business) when someone is available to respond to the emergency. Of course, many of us dread being on call (although the paycheck might be quite nice).

You may only have one or a few techs on call, so it can be difficult to take on all of the customers each day. Although it's generally okay to speed up a bit and be less…