Latest / Chatting with The Experts with Paula Okonneh / From Everyday Care to Oncology Skincare
Transcript
- 0:00Hello, and welcome to another episode of Chatting With The Experts, where I
- 0:05speak with phenomenal women from Africa, from the Caribbean, and in the diaspora.
- 0:13They share my mission, which is to educate, to empower, and
- 0:18to encourage women globally.
- 0:22The title of today's show is Do We Need Estheticians?
- 0:27And to tell us why would be my guest, who's gonna join me in a few minutes.
- 0:33She has been in practice for over six years, and she's certified
- 0:38in chemical peels, in oncology skin care, and acne care as well.
- 0:48She's also certified in holistic nutrition health.
- 0:55And with that, I want to welcome Jenifer Hester to Chatting With
- 1:01The Experts . Welcome Jenifer.
- 1:03Hi, Paula.
- 1:04Thank you so much for having me.
- 1:06I really, really appreciate the opportunity to help educate your audience
- 1:13and as to why estheticians are necessary.
- 1:18Thank you for saying yes.
- 1:19I never take it for granted.
- 1:21And so with that, tell me why are estheticians necessary?
- 1:27So I'd like to first start out with what an esthetician is.
- 1:32Mm-hmm.
- 1:32So basically, I am a licensed skin care professional.
- 1:36I took over 600 hours of learning about the skin, the skin barrier,
- 1:43the illnesses of the skin, how to treat acne and things like that.
- 1:48And, also, I specialize in non- medical, non-invasive skin treatments.
- 1:56And my ... I do also continuing education rather to stay on top of
- 2:01the trends, that's going on in the beauty industry to make sure that
- 2:05I'm providing my clients with the latest and best skin care for them.
- 2:11Yeah.
- 2:12Wow.
- 2:13Latest and the best skin care for them.
- 2:16Yeah.
- 2:17That's great.
- 2:17And you did over 600 hours.
- 2:19That's a lot of time.
- 2:21It sure is.
- 2:22It sure is.
- 2:23We learn about the biology of skin, the anatomy, what to do, what not
- 2:27to do, so it's very important.
- 2:30All those 600 hours, yes, and then some.
- 2:33And then some.
- 2:35So what are the types of things that you can help with?
- 2:37Because sometimes I hear I know I have heard some people ask,
- 2:40what's the difference between an esthetician and a dermatologist?
- 2:45Yeah, so I can speak to that for sure.
- 2:48So we all know that a dermatologist is a medical doctor.
- 2:52They take or they go to school for over 12 years.
- 2:56They have a residency.
- 2:58They are board-certified.
- 3:01Whereas... and I should say also that they can do surgery on the skin.
- 3:05They can treat and diagnose actual skin illnesses such as like skin cancer,
- 3:11eczema, psoriasis, things like that.
- 3:14And now the difference between them and an esthetician is I am licensed
- 3:18by the State that I am practicing in to treat the outer layer of the skin.
- 3:25So I cannot go beneath that surface within my license.
- 3:30I can treat acne.
- 3:31I can identify maybe possibly the need for you to see a dermatologist.
- 3:38If I see something on the skin that looks like it's out of my
- 3:41scope, that's when I'll recommend you to go to a dermatologist.
- 3:46I can give you facial treatments forgive me.
- 3:49Facial treatments, skin analysis, so I can tell you about your skin type.
- 3:54I can help you with selecting the proper products to treat your particular skin.
- 4:01Along with that skin analysis, if I see acne or anything like that,
- 4:06just help you treat those daily issues that you have with your skin.
- 4:10Hmm.
- 4:12All right.
- 4:13I see.
- 4:15So chemical peels.
- 4:16I'm always hearing that about people going for chemical peels, and these
- 4:20days I see a lot of women in particular doing their own chemical peels.
- 4:24Ooh, it always looks so painful.
- 4:27Yeah.
- 4:28So chemical peels are one of the best types of exfoliation-
- 4:33Mm-hmm
- 4:34that we can do to our skin without being invasive.
- 4:38So we don't go, you know, in terms of surgery.
- 4:42So chemical peel just basically an acid that is applied to the skin.
- 4:48So it is a structured way of creating tiny wounds under the
- 4:53skin, and those wounds help the skin to actually promote collagen.
- 5:02It sloughs off any dead skin cells, anything on the surface.
- 5:07It pushes everything from the inside out, so it's creating new skin that will come
- 5:14from the inside and push its way out.
- 5:17Everything, as it's pushing out, comes out of the skin, comes off the skin.
- 5:22So all the impurities.
- 5:23It helps with acne.
- 5:25It helps to minimize the pores.
- 5:28If you wanna get that nice glow that you, that youthful glow that you had,
- 5:33that you're not feeling so much lately, that's what a chemical peel is good for.
- 5:38Yeah, one of the best.
- 5:39I give myself chemical peels every now and then.
- 5:42Uh, you saw my face, 'cause it always feels, to me, like it's
- 5:46something that is invasive.
- 5:48You know?
- 5:49That probably I'm reacting to the word "chemical".
- 5:52Right, exactly.
- 5:53Mm-hmm.
- 5:53So it could just be different levels.
- 5:55I give myself light peels because I don't have acne.
- 5:59I don't really have any hyperpigmentation that I'm trying to treat.
- 6:04I would say with that, the scariness of it being a chemical, it really
- 6:10depends on the level and the depth that you're going, right?
- 6:13So if I'm giving you a chemical peel, mine are less... uh, I can't think of the word.
- 6:22Um, they are not as strong as what a physician would give you.
- 6:29So if a physician will give you a medical grade peel, that one goes much
- 6:34deeper into your epidermis, right?
- 6:38So mine basically goes right under that first layer.
- 6:42So even though I have light, medium, and deep for that, mine is more of a
- 6:47superficial versus medical grade depth.
- 6:51Okay.
- 6:53All right.
- 6:55All right.
- 6:55So when I see people doing their own, like in-house, most likely
- 7:01they're doing the lighter ones, not-
- 7:03Uh, most definitely.
- 7:04Most definitely.
- 7:05Because for anyone to be able to do a chemical peel, usually the
- 7:13company that you get the chemical peel from will give you a training.
- 7:17They only give you that training if you are a licensed esthetician, a
- 7:24licensed nurse practitioner, or a medical professional, a physician.
- 7:30Usually if you're buying it on the market, um, I may not wanna, wanna do
- 7:36that, and I probably wouldn't advise for anyone to decide, "I'm gonna
- 7:40do a chemical peel myself," because you could really hurt yourself-
- 7:44Ah
- 7:44... if you don't know what you're doing.
- 7:46Okay.
- 7:47All right.
- 7:48And so you've been doing this for six years.
- 7:50That tells me that prior to that you were in another profession.
- 7:54I sure was.
- 7:56I was in big pharma, uh, corporate.
- 8:00I was an analyst in their quality department.
- 8:04So I was responsible for making sure that the medication had the proper labeling.
- 8:12I was responsible for making sure that other groups were following the
- 8:19correct protocols to ensure safety.
- 8:22When those medications reach the public, they need to be
- 8:25safe, they need to be accurate.
- 8:28All methods for forming the medications, all ingredients for forming the
- 8:33medications have to be followed.
- 8:36Everything has to be structured and followed to the T. And so
- 8:40that's what I did with my life for the past, uh, 15 plus years.
- 8:44And then I decided it was time to come out of that, because this was inside of me.
- 8:50This was what motivated me and makes me feel good doing this part.
- 8:58Let's talk, that's, that's purpose.
- 9:00You felt that...
- 9:01yes
- 9:01... was your purpose.
- 9:02That was your calling.
- 9:02That's what made you get up in the morning and sing and say, "Yep."
- 9:06Absolutely.
- 9:07This is not work for me.
- 9:09This is all pleasure.
- 9:11I thoroughly, thoroughly enjoy being able to help women, men,
- 9:17children, anyone with skin conditions that take away their confidence,
- 9:23that take away their inner glow.
- 9:26It brings me such pleasure to be able to return that back to them.
- 9:31Mm. To make them realize that they've always had that glow.
- 9:36You know, just a little hyperpigmentation here or there doesn't stop the show.
- 9:42Let's take care of that.
- 9:43Let's help you get back to who you are.
- 9:46Mm. That's what brings me pleasure doing skincare.
- 9:50All right, I can hear that.
- 9:52Just your voice changed, the inflection in your voice changed.
- 9:55Your eyes changed- ... just talking about this.
- 9:58Yeah.
- 9:58You know?
- 9:59I love this, yes, yes.
- 10:02Oh, my word.
- 10:03So when you do chemical... uh, not chemical.
- 10:05I see chemicals ingrained in my mind.
- 10:08You talked about big pharma and we straight off of chemical peels.
- 10:12Right.
- 10:13So, yeah.
- 10:13Right, right.
- 10:15So when you talk about oncology skincare, yeah.
- 10:20Yeah, so that's definitely something that is growing more and more, because we're
- 10:25learning more and more about skincare and cancer, the big C-word, right?
- 10:33Mm-hmm.
- 10:33So when a person is diagnosed and once they start getting treatments,
- 10:39the skin changes because those treatments are doing a lot internally.
- 10:45Everything that's done internally has to come out.
- 10:48Mm. It comes out through our pores, through, um- elimination.
- 10:54And it also comes out through the skin.
- 10:56So the skin does develop changes, right?
- 11:00And as a result also, you go through surgery for some treatment, you go
- 11:05through radiation for other treatments.
- 11:08And those things also affect our lymph system and skin as well.
- 11:15When we're doing skin care, you cannot do the same things for someone who
- 11:23is undergoing chemotherapy or other treatments that you can for someone
- 11:28who has never gone through that, right?
- 11:31So we're learning the differences in how you treat someone who's going
- 11:38through it versus someone who isn't.
- 11:40You can't do certain types of massage movements because that
- 11:44could create fluid retention.
- 11:47We don't want that, obviously, with anyone.
- 11:51But there's also other things that you can do to help their skin.
- 11:57When they're going through radiation, they get burns on their skin.
- 12:01We have different types of treatments that will help that type of burning
- 12:05to prevent it from scarring, from leaving hyperpigmentation, uh,
- 12:10and different things like that.
- 12:12So it's very important that when you're undergoing chemotherapy or any type
- 12:18of cancer treatment to seek someone who does have that background, because
- 12:24you don't want someone saying, "Okay, let's do a chemical peel on your
- 12:28radiation burns or your surgery scars from, you know, how they had to do a
- 12:35lumpectomy or something like that."
- 12:37You wouldn't want someone just applying anything to your skin.
- 12:42You want them to have that knowledge so that you're getting
- 12:45the best care that you can.
- 12:47You've gone through a lot or you're going through a lot, and you wanna
- 12:50make sure that professional understands this and knows how to treat you
- 12:55as you're going through this.
- 12:57Yeah, I do see that.
- 12:59So you said it's becoming more, um, people have become a lot more
- 13:03aware of the importance of their-
- 13:06Yes.
- 13:06Yeah
- 13:07... of an esthetician who is trained in oncology specifically.
- 13:10Absolutely.
- 13:11Mm-hmm.
- 13:12Mm-hmm.
- 13:12Knowledge is power.
- 13:13Knowledge is power.
- 13:14Knowledge is indeed power.
- 13:16Mm-hmm.
- 13:16And would you say that it's best to have...
- 13:19Well, as you say, knowledge is power.
- 13:21Mm-hmm.
- 13:22Would you say it's best to have the, you know, this treatment done
- 13:27prior to the going in for radiation-
- 13:31Yeah.
- 13:32So- ... or during and after, or,
- 13:35you know?
- 13:35Right.
- 13:36That's actually a good question for someone who- is diagnosed and they
- 13:42are concerned about the changes that can happen to their skin- Mm
- 13:46they can seek out an oncology-trained esthetician-
- 13:50Mm-hmm
- 13:50... who will help them to prep their skin- Mm ... prior to receiving radiation so that
- 13:57they can protect it as much as possible.
- 14:00Of course, there's only so much that can be done because radiation
- 14:04is, it could be very strong.
- 14:06But when you jump in in the beginning and help to prevent certain outcomes, I
- 14:13think that gives you a leg up, of course.
- 14:15And as you're going through chemotherapy or radiation, whatever type of therapy
- 14:21it is, whether it's the pill form of chemo or the infusion form, there's
- 14:29lots of things that can be done to, you know, help with the skin.
- 14:33And having someone who is oncology trained, they can help you from the
- 14:38beginning to during and after treatment.
- 14:43Yeah.
- 14:44Wow.
- 14:45It's good to know.
- 14:46Yeah.
- 14:47Yeah.
- 14:47It's something- Definitely ... good to
- 14:49know.
- 14:49Yeah.
- 14:51With, um, so many more people I know who are being diagnosed-
- 14:56Yeah
- 14:57... This is something that I'm happy that you've spoken about that-
- 15:01Absolutely
- 15:02... 'cause this may be so helpful.
- 15:04Yes, absolutely.
- 15:06I think it's, you know, at one time in your life where you're
- 15:12going through so much mentally-
- 15:14Yes
- 15:15emotionally, and physically.
- 15:18And to have someone who understands all of that and is able to treat
- 15:23you and bring you comfort, not only physically but also, emotionally-
- 15:30Yes
- 15:31... I think that's really important to have someone who is on your care
- 15:35team who can provide you with that.
- 15:38Yeah.
- 15:38Yes.
- 15:39Yeah, because I mean, as you said, emotionally, mentally-
- 15:44Mm-hmm
- 15:44but a lot of times, especially, well, I was gonna say, especially women, but
- 15:49these days it's both men and women.
- 15:51They're concerned about the outcome, you know?
- 15:53Yeah.
- 15:55Hopefully they're surviving, but then-
- 15:57Right
- 15:57... after surviving now- outwardly, physically, what
- 16:01would their skin look like?
- 16:02Yeah.
- 16:02'Cause that's the biggest organ, you know?
- 16:05Yes, yes.
- 16:06That part, that part.
- 16:08You know, and when I was saying that I enjoy bringing back that glow, that inner-
- 16:16Mm
- 16:16... smile.
- 16:17You know, when you go through such treatments, it can really drain you
- 16:21of your energy, your light, right?
- 16:24Mm-hmm.
- 16:24And having someone who can truly understand this and knows the dos and the
- 16:30don'ts of what can and cannot be done, um, that, that can really make a difference.
- 16:36It can really help to bring you back to your original happy self.
- 16:41Mm-hmm.
- 16:41Remembering that, okay, I did go through something that was very difficult,
- 16:46devastating even, but now I have this great person on my healthcare team.
- 16:52Mm.
- 16:52Because I am a part of a healthcare system.
- 16:55Mm-hmm.
- 16:55Right?
- 16:56Not just facials, not just beauty, but-
- 16:59Yes
- 17:00a part of health.
- 17:00I help to reduce anxiety, stress, you know, trauma, things like that.
- 17:06So, I think this is definitely one of those services that is pretty
- 17:12necessary in this realm of being diagnosed with such an illness that
- 17:19can be very devastating to you.
- 17:21Thanks for pointing out something, or throwing light on
- 17:25something that many people don't associate with your profession,
- 17:29you know?
- 17:29Right.
- 17:29Exactly.
- 17:30Yeah, yeah.
- 17:32Yeah.
- 17:33So, I know we, I won't say we digressed, but we pointed out or we highlighted
- 17:38an aspect, um, your profession that many people were not aw- or at least let's
- 17:44talk for myself, I wasn't aware of.
- 17:46Sure.
- 17:46And I'm sure many people are not aware of.
- 17:48Okay.
- 17:49But then when and how often, if we're talking, if we're going
- 17:53back to the beauty side of it-
- 17:55Mm-hmm
- 17:56... when and how often should one see an esthetician?
- 17:59So that's a great question, right?
- 18:02People often think of an esthetician or having a facial as, like, a luxury item.
- 18:09Mm-hmm.
- 18:10Yeah.
- 18:10But I'll bring us back to being diagnosed with an illness.
- 18:16Mm-hmm.
- 18:16And I'll add onto that and say it's not just when you're going through an illness.
- 18:22It's not just when you're starting to get adult acne or teenage
- 18:27acne or hyperpigmentation.
- 18:30An esthetician will serve as a preventative measure for you, right?
- 18:37So I think you should see an esthetician as soon as possible.
- 18:43If you've never seen one, go see one.
- 18:45This is not a luxury situation here.
- 18:49This is one of those situations where an esthetician can help identify
- 18:54a possible problem with your skin.
- 18:57I know that a lot of people of color feel like they are
- 19:02not prone to get skin cancer.
- 19:05Mm-hmm.
- 19:05Mm-hmm.
- 19:05I would like to say that this may be partially true.
- 19:10Because of our melanin, we are more protected.
- 19:13But I will say that this sun out here is a lot different from the
- 19:18'70s, the '80s, and even the '90s.
- 19:20Yes.
- 19:21Right?
- 19:21So it's really important that we do preventative care, so that we're not
- 19:27later doing, um... Oh, gosh, I'm sorry.
- 19:33Um, so that later we're not doing the reactive-type care.
- 19:38Mm-hmm.
- 19:38You know?
- 19:39What an esthetician would do is we would analyze your skin.
- 19:44We'll give you your skin type.
- 19:45We'll tell you if you have acne, how's your elasticity
- 19:49just different things like that.
- 19:50And we would put together a program that will help prevent skin cancer,
- 19:57help prevent acne, help prevent, loss of elasticity, help to prevent aging,
- 20:05you know, premature aging I should say.
- 20:07So you should always reach out and try and see an esthetician,
- 20:11you know, as soon as you can.
- 20:13Once you're under the care of an esthetician, it's up to that particular
- 20:17esthetician and what was discovered during your treatment, during
- 20:22your service, your skin analysis.
- 20:25So normally it would be a four to six weeks.
- 20:33But I will add that our skin has cell turnover rate of 30 to 45 days.
- 20:40So every 30 to 45 days, the skin turns over and, we get new skin basically.
- 20:47So I would probably say that's how often you should see your esthetician.
- 20:53If you have normal skin and you don't have any situations, you could go
- 20:58on the longer side of that 45 days, so say eight every eight weeks.
- 21:03Yeah.
- 21:03But I definitely suggest that everyone should, man, woman, child, it doesn't
- 21:09matter, everyone should try and see an esthetician to prevent acne,
- 21:16aging, dark spots, you know, any unwanted skin conditions, because
- 21:22they can also help guide you to a dermatologist when it's necessary.
- 21:27You know, I'm sure a lot of people have never said to you,
- 21:33they're, you know, they've taken a child to see an esthetician.
- 21:36Mm-hmm.
- 21:37I don't think many people consider children as possible clients
- 21:42of estheticians, but this, you know, I guess that's why this is
- 21:45titled Do You Need an Esthetician.
- 21:48Yeah.
- 21:48Absolutely.
- 21:49Yeah.
- 21:50Because
- 21:50I found out some things today that I had never thought of.
- 21:53Yeah.
- 21:54Yeah, for sure.
- 21:55Mm-hmm.
- 21:56Estheticians are a part of daily life.
- 21:59We are the preventers.
- 22:02We are the people who help relieve your stress and anxiety, even if it's
- 22:08just for an hour at that appointment.
- 22:12These hands of mine, miracle workers, let me tell you.
- 22:16Let me tell you.
- 22:17It's more than just luxury.
- 22:20It is a service that can help prevent you from having to react to, "Oh my
- 22:26gosh, I had this spot on my face and, you know, it came out of nowhere, and
- 22:30now all of a sudden it's skin cancer."
- 22:33Or, you know, sometimes we have these moles that pop up, and
- 22:37they grow and grow and grow.
- 22:38You know, this could all be prevented had you gone to see an esthetician who
- 22:42could direct you to a dermatologist to get it removed in the first place.
- 22:46You know, quick things.
- 22:48But it's definitely a necessary thing to add into your repertoire
- 22:53of caring for your body.
- 22:56Because your skin, being the largest organ, is also responsible for protecting
- 23:01what's going on inside of the body, so we wanna make sure we're taking care of it.
- 23:06It's not just the face.
- 23:08It's the entire body that estheticians take care of.
- 23:11That's why we need to have more of
- 23:14... that's right
- 23:16estheticians.
- 23:17Because when we hear of estheticians, we think just of the face.
- 23:22Yeah, no.
- 23:23And as you
- 23:23just said, it's more than the face, it's the whole body.
- 23:27Yes, absolutely.
- 23:29Absolutely.
- 23:30Absolutely.
- 23:31'Cause, you know, a lot of people they're like, "Oh, you know, I've
- 23:33been itching over here, and I don't know, it's not going away."
- 23:37It could be eczema.
- 23:39It could be, you know, something else.
- 23:40And a lot of us, rather than think about going to a dermatologist or even going
- 23:46to an esthetician, we ask our friends, we ask our mother- Yeah ... we ask our
- 23:50pa- you know, our aunties or whoever.
- 23:54"What did you do? Did you ever have this itching?" And then, or nowadays people
- 23:59are referring to TikTok, you know, for answers, for Google and things like that.
- 24:05Chat.
- 24:05Those are not the answers.
- 24:07Those are not the answers.
- 24:08You need a professional on your healthcare team to help guide you, to
- 24:15help you pick out the proper products for your particular skincare needs.
- 24:22Everything is not a one-size-fits-all.
- 24:24That's, you know, that's one thing I do hate about, like, TikTok and, uh,
- 24:28Instagram, social media, things like that, because you have all these people
- 24:33with these beautiful glowing skin telling you, "Oh, this is what I use on my face
- 24:39every day, and I get these results."
- 24:42We have no idea if those people are actually using those products.
- 24:46So true.
- 24:46But if you see an esthetician, this person can guide you based
- 24:53on your particular skin type, your particular skin concerns and goals.
- 24:59They're the ones who can put you on the right track so that you're not sitting
- 25:03there looking at TikTok or getting information from your friends and family
- 25:08and, "Oh, I've tried this many products and none of it works," and this and that.
- 25:13That's what an esthetician is for.
- 25:15They can get you on the right regimen, the right routine, the right products, and
- 25:20have you spending less money on a whole.
- 25:24You know what I mean?
- 25:25By putting you in the right products for your skin at one time.
- 25:30And, you know, I will say that consistency of having this esthetician
- 25:35in your life will guarantee the goals that you're looking for.
- 25:39It will guarantee those, um, TikTok results, you know,
- 25:44but with real live support.
- 25:49I love that.
- 25:50With real live support.
- 25:53That's right.
- 25:54This is where we're gonna wrap up and open up the floor for
- 25:57those who are in the audience.
- 25:59But for those who are listening to this or viewing this on the YouTube
- 26:03channel, how can someone find you online who has listened and has
- 26:07leaned in and is watching this, Jen?
- 26:10How can they find you?
- 26:11Absolutely.
- 26:11So my website is www.glowtheorynj.com.
- 26:15Uh, that's Glow Theory, NJ as in New Jersey.com.
- 26:20You can find me on Instagram, Facebook, and TikTok at, uh, glowtheorynj as well.
- 26:26Are you on LinkedIn?
- 26:29Um, I am on LinkedIn.
- 26:33Um, but
- 26:35I have to say
- 26:36I don't remember my LinkedIn.
- 26:43Don't worry.
- 26:43You'll drop that.
- 26:44I'll search that and I'll drop-
- 26:45Yeah
- 26:46... drop it in the chat.
- 26:46Oh,
- 26:46okay.
- 26:46Okay, perfect.
- 26:47Okay.
- 26:47Perfect.
- 26:48That's lovely.
- 26:49I've learnt so much today from you, Jen.
- 26:51And for those of you listening or watching this on my YouTube channel,
- 26:57just as Jenifer has been a guest on my show, if you'd like to be a guest, I ask
- 27:02you to reach out to me on my website, which is chattingwiththeexperts.com.
- 27:07I'm also on LinkedIn.
- 27:09My page there is Chatting With the Experts.
- 27:13I'm on Instagram.
- 27:15My handle there is @chat_experts_podcast.
- 27:19I'm also on Facebook.
- 27:21My Facebook page there is Chatting With the Experts.
- 27:25And we have a YouTube channel that we'd love for you to subscribe to, so you can
- 27:31hear ... not hear, but you can know when the latest episode of another Chatting
- 27:40With the Experts has been dropped and when another woman, just like Jen, has shared
- 27:46such golden nuggets like she just did.
- 27:50So we ask you to subscribe to our YouTube channel.
- 27:54And I wanna thank you, Jen, for offering and sharing with me and all those who
- 28:00joined us today such wonderful nuggets on why we need an esthetician, not just
- 28:07for our face, but for our whole body, and also throwing light on the importance
- 28:15of oncology skin care and the...
- 28:18yeah
- 28:19role that estheticians have in helping people who have
- 28:24been diagnosed with cancer.
- 28:26Thank you so much.
- 28:27Yeah.
- 28:27Thank you so much for the opportunity.
- 28:29I appreciate it.
- 28:31Absolutely.
- 28:32And now we open up the floor for those who joined us to ask you the
- 28:35questions that I forgot to ask.
- 28:38Okay.