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The #1 Communication Mistake Killing Your MPI Approval Rate
In this episode of Dealer Talk with Jen Suzuki, we're getting real about one of the most important numbers in your service department, the MPI approval rate.
This isn't just a metric. It's a mirror.
If your approvals are low, it's rarely about price, the customer, or the car. It's almost always about communication. Jen breaks down exactly why customers decline recommended work and what service advisors are missing in their conversations.
From rushed calls and weak explanations to overusing technical language that customers don't understand, this episode exposes the everyday habits that…
The skinny
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