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298: How to Answer Client Questions
How do you handle answering questions from clients? As a business owner, we field hundreds of questions every week about our business. From policies and procedures, to situation specific details, we never know what the next question will be. Today, we discuss 5 things it takes to answer questions well and to make your client's feel like they're valued and heard. Natasha O'Banion, from Automated CEO, answers, "What does building client loyalty look like?"
Main topics:
Why we struggle answering questions
In-person vs written/online
Reading body language
Why you need to pause and take a breath…
The skinny
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