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Hot Takes with the Murphman Episode 45 Professional Communication 101 – Email, Slack, And Meetings · Military Broadcast Radio | MBR Talk

1:17
Hey, what do you think about those new graphics?
1:20
I like them. You like them?
1:22
Picasso. Picasso.
1:24
Yeah, you never heard that. Welcome back 2020.
1:33
Welcome to Hot Takes with the Murph man.
1:35
I am the Murph man. I am your host.
1:37
You're my Co host, Connor. How are you doing today, Connor?
1:40
Doing good today, Murph man, how are you doing today?
1:42
I. Got to tell you, it's a
1:44
wonderful, wonderful morning. And why do you say that?
1:49
I finished episode series season 1 of Ted Lasso finally.
1:54
And when when did you start it? Yeah, I started last night.
1:57
I've been for the first season. No, but actually yesterday was
2:03
official. I am an entrepreneur.
2:06
I own my own business officially and the owner of Borderland,
2:11
Borderlands Success Holdings LLC.
2:15
Yeah, Yeah, right. So that's why you saw the
2:17
Borderlands Entertainment, Murph Man Entertainment, Borderland
2:21
Motion Works. I have so much involved with it,
2:25
it's not even funny, right? But yeah, so officially an
2:30
entrepreneur. Isn't that pretty cool?
2:33
That's cool. I am my only employee right now.
2:36
Hopefully that gets to grow. One of my friends says, I hope
2:38
you remember us when you're rich.
2:39
I said if I'm rich, you're working for me, right?
2:44
Yeah. I want to bring up all my
2:45
friends and there's something I'm not going to bring up.
2:48
Yeah. You know, so I'll tell you what,
2:53
what's the episode for today, Connor?
2:55
Episode 45 Professional communication One O 1 with
3:01
emails slacking and having meetings.
3:05
Not slacking slack. Well, that's.
3:08
That's an app. Oh, I thought you meant like,
3:11
because we're talking about communication.
3:13
So I thought you meant like, poor communication, like
3:16
slacking. You know what I mean?
3:17
Gotta take the boat. No, I'm just moving it.
3:20
Slack is an app that's used by companies like Teams or Google
3:26
Meets. Slack is another one of those
3:28
you can send communications back and forth on, and we'll talk
3:30
more about that today. You know what I mean?
3:33
But before we get started, I want to remind everybody, you
3:36
know, this is our show. We're not professionals,
3:39
although we pretend to play one on this podcast, and we tend to
3:45
debate several different topics. If you were here last week, our
3:48
ADD was in full gear and we covered I don't know how many
3:52
different subjects last week, right?
3:54
I think like 8 at. Least we didn't talk about
3:57
nuclear explosions. Yeah, not that time.
4:01
Yeah, at. That time, right, So, you know,
4:04
we tend to get off subject and we do get sometimes get
4:06
integrated conversations and this is just a genuine show.
4:09
It's not pre planned or nothing. Well, my, my stuff is pre
4:13
planned for what I'm going to be talking about.
4:14
But whatever happens between US and here is, honest to God,
4:18
straight up real. Yeah.
4:22
Right. Sometimes it's fire.
4:23
Sometimes it's not. Sometimes it's a mood, right?
4:29
Yeah. Mood What?
4:33
Never heard you say that. I've been telling me somebody I
4:40
have to use that at some point. I keep forgetting the day I
4:43
remembered. Oh, God.
4:44
OK, that's have you been watching the show?
4:48
1 of the things we joke about is a six seven rule.
4:51
And last night I was saying Connor to that.
4:54
He's the one that keeps playing that 6-7.
4:56
I stopped doing that a long time ago and that's when I said OK, I
4:59
got to use the new one on him. It's a mood.
5:02
You got it into my head. But it's fun, right?
5:09
I I guess. And Speaking of 6/7, we're on
5:15
episode 45 today of 69. So we are 2/3 of the way through
5:23
this. Now what I mean by that is for
5:26
those of you who've been watching, we have college prep
5:28
stuff. We have all this information
5:31
that I want to share with everybody.
5:32
So that's what are the premise of the show is and I have 69
5:36
episodes specifically that I want to share with everybody.
5:38
And if you go to our YouTube channel or Twitch, you can or
5:42
not Twitch on YouTube, you can find that pure hot takes.
5:44
You can find all of our episodes on episode 1 to now.
5:47
And I want to have season 9 episodes because as you know, 69
5:51
is my favorite number, right? That's the year I was born.
5:59
And I wanted to be able to do something special for 69.
6:05
So I have 68 episodes of information and at 69, which
6:09
would probably be close to the beginning of the year if I
6:11
planned it correctly, if I'm mistaken, we'll have a different
6:15
format on the show and everything.
6:19
We'll go back to hot takes, not just educational, because of all
6:24
the different stuff that I'm doing now.
6:27
OK, you know what I mean? But I'll tell you what, Connor,
6:30
let's go ahead and ignite that fuse and let's get the show
6:34
officially started. Sounds good.
6:45
Today on Professional Communication 101, e-mail, Slack
6:50
and Meetings, let's step out of the shadows and into the
6:53
spotlight. How you communicate at work, in
6:56
emails, on Slack and in meetings defines your professional
7:01
reputation. This episode covers the
7:03
unwritten rules of digital and in person communication so you
7:07
can come across as clear, competent and collaborative.
7:11
The fuse is lit. Murph, man, take the mic.
7:16
All right, so e-mail Slack in meetings.
7:19
Let's step out of the shadows and into the spotlight.
7:22
Why is this? How you communicate at work, in
7:24
emails, on Slack or in meetings defines a professional
7:27
reputation. All right, this the one thing
7:30
that Connor always says to me. Why do you have to like put
7:34
punctuation in your text? Right.
7:37
Yeah. Why do you do that?
7:38
It's called professionalism, but being a boomer?
7:42
Yeah, OK. I was like, but I'm your son.
7:45
Why do you got to be like so professional?
7:47
With because you know what a sentence stops and starts and
7:49
what do you want to pause or whatever.
7:51
I took English I I could determine it myself and if I
7:54
can't? Then, so if I sit here and go
7:56
ahead, OK, today I'm going to talk about this and I got to
7:59
pause at some point you got to do something in texting, same
8:02
thing in emails, you know? OK, but if you're just texting
8:05
like someone for personal use, not even for professionalism,
8:09
well, you don't need punctuation or capitalization.
8:12
Well, that's English, right? But today we're going to talk
8:13
about those unwritten rules, those things that come across as
8:19
clear, competent and collaborative.
8:23
All right, that that's what this is about is not just sending an
8:28
e-mail because we can send emails all day long, but
8:31
sometimes you get that e-mail. Have you ever seen how to say,
8:35
how do I say shut the hell up in my e-mail?
8:39
Or yeah, you already told me this, say per our last e-mail,
8:44
there's this way to phrase it, right?
8:47
And one of the things like the communication we're having with
8:51
this company we work with yesterday, right?
8:54
I was not happy with them. And I sent the very strict, did
8:59
I curse? No.
9:00
Did I say bad words? No.
9:01
But I was like, this is what's going to happen, right?
9:05
And they stopped responding to me because their system was
9:10
down. But when they came online, my
9:12
apologies, that's the first thing they said.
9:15
And then they went on to, to, to say stuff.
9:17
I was getting frustrated because they weren't replying but their
9:21
system was down so they weren't getting the messages.
9:25
So when when you send an e-mail or a message, you assume it's
9:29
gone through. OK, sometimes you can go to
9:34
spam, sometimes it doesn't get through.
9:37
Now I will. I will tell you I had this one
9:39
supervisor I worked with and I sent her an e-mail in April that
9:45
said, hey, for this coming, coming school year, I want to do
9:49
this X program right? And I want to be able to promote
9:52
it over the summer. So can you please get back to me
9:54
before school year ends in May? Hey, what's the deal here?
10:01
When I came back in August, I sent her an e-mail and I said
10:05
OK, we didn't get to promote this over the summer but I was
10:07
still going to be able to do it or not.
10:09
And I still didn't get a reply. So I text her and I said I need
10:14
to talk to you. I've emailed you 3 times since
10:16
April and you have not responded to me.
10:19
And she comes over to me and she's like, I am so sorry.
10:22
Says your emails go into the other folder, not focused.
10:27
And I said, so you don't read your other emails.
10:31
She says no. Wow.
10:36
So when they resigned, I sent her an e-mail.
10:42
I and I said, I need to talk to you, right?
10:45
And then I said, follow up with a test.
10:46
I need to talk to you today because it was, we're going on
10:48
vacation and I said, I sent you an e-mail, I sent you a text.
10:53
I need to meet with you today. And I know it's a busy day, but
10:56
we need to meet. I went in there and I said I'm
10:59
resigning and she says when? And I'm like 3 days after we
11:06
come back from vacation. You know, would that have been
11:10
appropriate for me to send her an e-mail that said that I'm
11:14
resigning? Live with it.
11:17
Well, no, because you need to talk to them.
11:20
But I mean, yeah, you need to give them the week's notice, you
11:25
know what I mean? Yeah.
11:25
Now could I have given them an e-mail two weeks before and said
11:30
today's my last day? Well, not really, because the
11:35
way the situation boiled up, I only found out on Wednesday.
11:37
By Friday I was quitting. But you can't be sneaky like
11:43
that, OK? e-mail is not made for that.
11:46
Even if you know they're not reading it, You can't send a
11:48
message by e-mail and expect to say, oh, I, I notified you that
11:53
that that doesn't work either, right.
11:55
At the same time, it's the responsibility to be checking
11:57
their emails. And when she told me, I haven't
12:00
even read your emails, I was like, wow, I was really, I was
12:03
really upset. I.
12:03
Said no. I mean, you might not be the
12:05
only one, dude. I know I'm not the only one, but
12:07
my my point to her was I have a program that I wanted to do
12:11
since April and had you promote it.
12:13
And turns out she really wasn't big on military families, right?
12:17
So it is what it is, right? But I tried everything I could.
12:23
But the point is that she wasn't reading emails from people.
12:26
If you weren't on her focused e-mail, and I'm like, I'm in
12:31
your school, you should have me on focused emails.
12:36
I don't know how you get onto the focused emails, right?
12:38
If you can interact with a few people a few times, that's when
12:40
you get to focus. But using Slack or an app where
12:47
you can actually send out messages, right, Sometimes it's
12:50
it's faster. Google meets right, has that
12:54
chat feature where you can send a message to each other.
12:57
And it's funny because like we'll be in a meeting like a a
13:00
zoom meeting, like we are now, and some people will be sending
13:05
each other messages. Look at look at, look at
13:07
Murphy's wearing a Colorado Rocky shirt or, you know, like
13:12
we make fun of each other. Or I'll say, dude, stop poking
13:15
your nose. You're on camera.
13:16
You know, stuff like that. We have that chat going aside
13:20
from the main room. OK.
13:23
But all those emails and all those chats are company property
13:29
and they can have access to that aid have they want.
13:32
So if you're sending per, and we talked about this with, with
13:35
your school e-mail, if you're sending each other information,
13:39
the system is set up to screen emails.
13:44
And if it says here the answers to test #2 something like that
13:48
effect does scan, picks it up and they can pull out your
13:53
personal e-mail from your, from school e-mail between two people
13:58
and say we have proof you're cheating because it's not your
14:03
property, it's theirs. So when you're communicating at
14:07
work, even though it's a chat and you know, no one reads
14:10
chats, everything is scrutinable, scrutinable.
14:15
It's scrutinized, scrutinized, scrutinized.
14:20
Everything is reviewed. Everything is checked,
14:22
Everything is reviewed. That's what scrutinized means.
14:24
But scrutinable? I don't think it's a real word.
14:27
You've never heard scrutinized, so you know.
14:30
The guy who took English? Basic.
14:34
English OK, I graduated with ESOL so you tell me.
14:40
You tell me, Dave. You know, Spanish is my second
14:44
language, you know. Anyway, it's hard to believe,
14:49
right? What I thought.
14:49
It was your first I'm. Sorry, yeah, I said that and I
14:52
was like, wait a minute, Spanish is my first language, English is
14:54
my second language is what I meant to say.
14:56
English is my second language, so you know, everything is
15:03
scrutinized and you got to be careful what you send each
15:05
other. Now the other thing is I can
15:07
send you a nasty message by e-mail, by text, by chat.
15:14
I can delete them now. Before we couldn't.
15:17
Now you can delete a message and if you say something to the
15:22
wrong person or send a picture to someone, you're not supposed
15:24
to. A comment, you're not supposed
15:27
to. A document, not supposed to.
15:29
You can unsend it, which is pretty cool, right?
15:32
Yeah. But being professional, you have
15:37
to understand that the communication can be screenshot
15:42
or shown to other people. And it's funny because like
15:46
where I work right now, I've had some issues and I want to talk
15:49
about this, about the show, but I was upset with some of some
15:52
people. And I had I work with NHS
15:56
students and they just weren't doing their part.
15:59
And I tried everything I could and it just was not working.
16:02
And I was getting frustrated. I asked for help from my Co
16:05
workers, I got ideas from her, nothing was working.
16:08
I finally said, OK, I want to take NHS off their, their
16:11
transcript. I'm, I'm at that point where I'm
16:13
just like, done. And I said, I need to talk to
16:18
you. And so she calls me and I tell
16:21
her I appreciate you calling me. I said, I don't want to put this
16:25
in the message. I said, but I am really, really
16:29
unhappy with my kids right now and I I'm ready to do this.
16:33
And I said, if you want to communicate professionally and
16:36
send want me to send you an e-mail, I'll be happy to.
16:38
But I just, I need to vent more than anything right now.
16:42
And she tells me Shawn let it go.
16:47
And one of the she used, I didn't know this, but she's a
16:50
Ted Lessel fan is be a goldfish. Do you know why you want to be a
16:54
goldfish? Because they don't think, they
16:57
just do. Oh no, the memory only lasts
16:58
like 10 seconds. Wow.
16:59
Well. Maybe that's why.
17:01
And you forget like 10 minutes, seconds later, OK, it is what it
17:05
is. But I told her, said if you
17:09
prefer that I send you this in an e-mail, I, I will send this
17:11
in an e-mail and tell you all my concerns.
17:13
I said no, no, no. So that's, that's OK.
17:16
You know, that's, that's cool, 'cause I'm, I'm more venting
17:19
than anything, right? Yeah, but getting feedback and
17:23
everything, we can do that on Zoom also, right?
17:29
But sometimes you have no choice but to send that e-mail.
17:35
And for example, when I started this business, right, and I
17:40
started doing the podcasting and all this other stuff and they
17:43
got on Roku and whatever, I send a text and I said, hey, check
17:49
this out, right? Check this out.
17:51
So when school started, because it was over the summer, she
17:55
says, you're back, you're here. I'm like, I'm not going
17:57
anywhere. She says, Are you sure?
17:59
So throughout the year, I, I, all the things that were
18:01
happening last year, she was just like, I got to get used to
18:05
you being gone. I'm like, I'm not going
18:06
anywhere. Don't worry.
18:08
I'm hesitant to send her my business card because it
18:13
literally has other businesses on it, right?
18:16
And I'm, you know, she's not going to believe that I'm going
18:18
to stay working here. Although honestly, if you're
18:20
listening to this right now, I'm not going anywhere.
18:23
OK, Tell her all of this is being done after work and all my
18:29
everything's done after work. So I don't want to lose the
18:33
benefits here. This is my full time job.
18:35
This is where I make my money. You know, there's just it's a
18:38
business, but now it's it's a hobby that's turned a little
18:40
more professional. You.
18:43
Know and you know that communication is so important
18:49
now what's funny is we have friends who will text each other
18:59
outside of work but it's work stuff right I.
19:05
Mean, yeah. Is that professional or is it
19:11
personal? Depends what they're talking
19:13
about. If understand this, if you go to
19:20
some of that and I pretend you're my friend Connor, and I'm
19:22
like, hey, did you hear what happened to Billy, right?
19:26
Of course you don't want to hear what happened to Billy.
19:28
I mean, we all have gossip, right?
19:29
Co worker, yeah. But at the same time, what do
19:33
you have to be thinking in your brain?
19:37
Careful what I tell this person because they they can't keep a
19:42
secret. Yeah, right.
19:45
Any friend I've ever talked to can tell me any secret they want
19:49
because I've never repeated gossip, right?
19:54
I tell people I love gossip because it's information.
19:57
Like, for example, this is a guy.
20:01
This is a real, we had a guy in my my club that was dating four
20:05
women and we didn't know that, right.
20:09
And my wife and I were. One day we had a friend call us.
20:12
And she's really upset, right? And she finally this guy was
20:16
cheating on her. And then another friend called
20:19
us, I think us called her and another friend called us.
20:23
And we realized he was dating four women, then dumped all four
20:26
for 10. My God, And they're all your
20:29
friends. Well, yeah, well, we were.
20:31
We were very tight back then. And because we knew everyone's
20:36
gossip, right? We knew this guy cannot be
20:40
trusted, right? Yeah.
20:43
Did we tell the other four people that we knew?
20:46
No. I mean, they had to figure it
20:47
out sooner or later, right? If if you're all friends in the
20:51
same club. They did, but I wasn't the
20:54
reason they found out. Well, I now I will tell you
20:57
this. I had all four of them come over
20:58
to the house and we were partying and drinking and
21:01
whatever socializing and all four of them started talking
21:04
about this guy. You know, my wife was there, and
21:08
because I'm married to her, you know, I was there too.
21:11
I said, do you guys want me to leave?
21:12
And they're like, no, we know you're not going to lecture this
21:14
information with anybody. And that's one of those things
21:19
that when someone talks to you and says, hey, I'm going to tell
21:21
you this, but please don't let them know I told you.
21:24
I've decided I'm never going to tell that person a secret, OK?
21:27
Remember that. Same thing for work.
21:30
If you're talking about work issues and then they go rat you
21:32
out, be careful to tell that person, OK, if you're going to
21:37
send an e-mail, understand that e-mail is proof of what you
21:40
said. And you can they can send it to
21:41
anybody they want. They can forward it to anybody
21:43
they want. And we're going to talk about
21:46
this in a little bit, but I'll tell you what, let's talk a
21:49
little bit more about the burning question today and let's
21:53
get to the meat of the show. Sounds good.
22:06
Let's settle this once and for all.
22:08
Luck or true competence? Today's burning question is what
22:13
is the most common mistake people make in professional
22:16
emails? Is it A not using a clear
22:19
subject line or B using too many emojis?
22:23
Could it be C hitting reply all when it's not necessary?
22:27
Maybe it's D writing an overly long e-mail?
22:30
Which one is it, Murph? Man, step up and settle the
22:33
debate all. Right, let's talk about this.
22:37
What is the most common mistake people make when sending out a
22:41
professional e-mail? Connor, what do you think it is?
22:43
ABC or DA is not using a clear subject line?
22:46
B too many emails and too many emojis?
22:50
C hitting replay all or D just writing an overly long e-mail.
22:55
I think it's a not using a clear subject subject line.
22:59
That that's simple. Why?
23:01
Why do you think that's that's the correct answer?
23:05
Because that's the main topic of the e-mail, right?
23:08
And if you're not clear with that, then.
23:10
Because I know what? You're talking about right?
23:12
Yeah. Like when I sent that e-mail to
23:14
my supervisor it said summer program.
23:21
That's all it was. Summer program, Yeah.
23:24
Because it was something I was going to do over the summer.
23:26
In May, the subject lane was second message on summer
23:31
program. In August, it was.
23:35
No, no, no. No, it was can I speak with you
23:41
about the summer program now that did not get her attention.
23:45
She wasn't reading the emails but that third message would
23:49
have was like OK hold on a summer program has already
23:54
passed. Like why are we talking about
23:55
this? Because I sent you 2 messages
23:58
before summer and I kept the same title in the message,
24:03
although I changed it up so like that she can see, oh, there was
24:06
this, it's a thread, right? Even though it's different
24:08
emails, they're related. They're not three.
24:12
That's not what I'm saying. OK, I want to talk to you about
24:13
a program I want to do next. Was like, hey, I can we discuss
24:18
the summer Third program is a school started.
24:22
What's going on? You know that looks like 3
24:24
different emails even though it's all the same subject.
24:27
So you don't have to say in the same subject line every time,
24:31
but try to keep the same subject if you're sending a new message
24:35
on that subject. Does that make sense?
24:37
Yeah. All right.
24:40
Now the replay all my favorite story for replay all there.
24:43
There's been horror stories, right?
24:46
People hit replay all thing and they're replying to their friend
24:49
and they send one. Like for example, a message
24:53
comes down and then I send a message to Connor that says
24:56
can't believe this stupid, blah, blah, blah, blah, blah,
24:58
whatever. And they send it to everybody.
25:01
That happened so many times. OK, One time I was a school I
25:07
was working at when I was in that position where I was just
25:09
like the lowest person on campus.
25:11
I was part time. And they send out a message to
25:15
all teachers, all staff that said, hey, if you need a
25:18
graduation gown, can you let us know?
25:21
Well, I wrote back, I'd like to get my masters of education
25:25
because I, I lost my, and she wrote back to me and she says
25:33
you replied all That's all it said.
25:36
I'm like, oh man, I, you know, do I send another message that
25:40
says, I'm sorry, I didn't mean that to send that to everybody.
25:42
No, I just, I just let it go, right.
25:44
It wasn't anything inappropriate, but I did reply
25:47
all. But what's funny was I got maybe
25:49
about 20 replies to that e-mail saying you have a master's
25:54
degree and you're working. At this point, I had to explain
25:59
my situation to 20 different people, right?
26:03
It wasn't a bad thing. But what if I had said something
26:06
stupid That that's where ever since ever since that moment,
26:09
I'm like, OK, reply all is something you got to be very
26:12
careful with. At the start of the school year.
26:15
We have teachers that have to send out then.
26:18
Well, they don't have to send out.
26:20
They have to add everyone to their X amount of whatever we
26:23
have to do. And it says do not send
26:27
notification. That's an option, OK, because
26:32
like for example, I have a document like all dogs deserve
26:35
that. It's my file, right?
26:37
I send it to H right? I could have added ten different
26:44
emails to access that and I could have sent it clicked on
26:47
notify them and they would have got an e-mail.
26:49
Murph man has shared this with you right?
26:54
But I, I let 10 people on have access to my document, but I did
26:59
not notify them because Joe would have a meeting and goes,
27:03
here's the link for everybody. You guys can click on the link
27:05
and they have access to it. Getting an e-mail that says you
27:09
have access to this document doesn't matter because you don't
27:11
even know what we're talking about.
27:13
So be careful when you're like using Google Suites and you're
27:17
sharing with people, you can add their address.
27:19
You don't have to notify them. And I didn't know this.
27:22
Also, people on my calendar that I shared with, every time I made
27:27
a change, they got an e-mail. I, I got an e-mail from my boss.
27:33
Stop changing. I'm like, what?
27:38
It's because I would like, I put on something, I'm like, OK,
27:40
update all the events. And then I'm like, oh man, I
27:44
need to go change Tuesday's date on this one to Wednesday, Change
27:48
that. And then I had to change it so
27:50
it, it kept sending out messages to everybody.
27:53
And I'm like, but I'm not hitting notify people.
27:56
Only if you're in the system, it does automatically.
27:59
So part of the professional communication is learning how
28:02
your system works like Slack or e-mail.
28:05
Understand it because when you're using a group of programs
28:09
like Teams or Google Meets or all that, if you're using the
28:14
Google suite, sometimes you have to give everybody access to your
28:17
document. And when you make changes to
28:18
that document, everyone gets notified automatically, even if
28:21
you don't send notification. So be aware of those changes.
28:25
And there was even one time where I was on my phone and I
28:29
went to my calendar to put an appointment and then my Co
28:32
worker text me, hey Sean, you put that on the work e-mail or
28:35
the work calendar? I was like, thank you because I
28:40
had them all on my phone and I didn't realize you had to enter
28:43
it and select your profile before you enter it because that
28:49
tells the calendar which one you're putting it on.
28:52
OK. Even though they're all shown on
28:53
the same calendar. I I didn't, I didn't know how
28:56
this worked. It was just something when I was
28:58
still learning how to use it. And yeah, he's he's like, hey,
29:02
you know, be careful. But I'll tell you what.
29:05
Let's let's go to today's hot take and let's talk about those
29:10
things that make it an interesting show.
29:15
Go ahead whenever you're ready, Connor.
29:26
When I tell you this corporate secret, you're going to be
29:29
angry. Today's hot take is your
29:32
professional reputation is built on how you communicate, whether
29:37
it's an e-mail, a Slack message or a meeting.
29:40
If you aren't intentional, clear and concise, you're not just
29:44
wasting time. You're signaling that you lack
29:47
the focus to be a high value contributor.
29:50
Murph Mann, it's your turn to fan the flames.
29:54
So looking at that, Connor King is how you communicate.
30:00
If I am known for sending long text messages that just ramble
30:05
or now we have the voice capability, right?
30:07
You can send the voice message. I had someone send me 11 minute
30:11
voice message one time. I'm not going to sit there and
30:14
listen to 11 minutes of it. I'm not I'm not.
30:17
I fast forwarded through it. Did I hear the whole message?
30:20
No, but I was not going to listen to 11 minutes of a
30:23
message, right? Like I read the transcript,
30:28
maybe, maybe I'm not going to just listen.
30:31
If it was in person, it will be different.
30:34
Even then you're like OK dude, I just get to the point.
30:37
Oh, but that's when you can like communicate and like tell them
30:40
stuff back also instead of waiting for the whole 11 minutes
30:44
to say something. Yeah, one of the things that
30:47
I'll, I'll tell you real quick, we had a a meeting with
30:51
stream915.com and the guy who runs it was like trying to do
30:56
everything he possibly could to make it work.
30:58
And all of the content creators are trying to do everything.
31:01
And I said very simply, one of the reasons you're not
31:04
succeeding is you don't speak Spanish.
31:08
Very racial comment, right? I mean, yeah, but it also makes
31:14
sense knowing Bueno Paso. Everybody speaks Spanish mostly.
31:22
I went to one meeting, got 5 referrals for a job.
31:28
Could he speak Spanish? Thank you.
31:31
That's crazy. Yeah, literally, I got one
31:35
company that's like, I want to do business with you
31:38
immediately. They're like, I like the way you
31:40
carried yourself. I like the way you talk.
31:42
And I'm like, wow, OK. You know what was funny though,
31:45
is when I started speaking Spanish in the meeting, I hear
31:47
someone in the back go, oh man, he speaks Spanish, you know, but
31:55
you know, he he gave this long explanation, long speech wasn't
32:00
overly long. But when he and what do you
32:02
think, Sean? And I'm like, you don't speak
32:05
Spanish. That's that was my contribution
32:08
to the meeting. But I'll tell you what everyone
32:12
agreed that was the reason. So sometimes you don't have to
32:14
have this long reply. Make it relevant and to the
32:19
point, right? Also, be careful who you're
32:25
talking to because you don't want to say something stupid to
32:27
someone who's in power or whatever.
32:30
But yeah, it's one of those things that learning how to
32:35
communicate and cutting to the bone straight to the point is
32:39
very important. I can talk a lot, we know that.
32:42
I mean, yeah, look at the podcast, right?
32:45
I wonder how many hours you talked combined with all
32:52
episodes we've done. Probably about 45.
32:59
There's a two hours long. Right.
33:02
We've done 45. Right.
33:05
So you would think 90. It's more.
33:07
Than but then we have about 25 minutes of commercials and
33:11
episodes and everything. So think of about half of and at
33:13
the beginning we weren't doing 2 hours, we're doing an hour, hour
33:15
and a half. So on average I'm thinking
33:17
between 45 to 60 hours. Yeah.
33:24
Yeah. So is it 45?
33:26
OK, I guess. Yeah, right.
33:29
Yeah, like we've been talking right now for 30 minutes, but
33:32
how long have this the videos been 45 seconds each.
33:35
So that's technically a minute and a half, two minutes and 15
33:38
seconds that we haven't talked because the videos have been
33:41
playing. And right now we're going to
33:42
play video for 4 minutes, right? So it all adds up over time.
33:47
But anyway, the point being is when you communicate, you want
33:51
to make the point and then you can discuss it all out all you
33:54
want. But.
33:56
Make the point first. Yeah, OK.
33:58
When you have an issue, if someone says what's the problem,
34:04
I, I like to play the devil's advocate.
34:06
Do you know what that is? No, I take the contrary point of
34:09
view. So I don't care what we're
34:12
talking about. You might be telling me
34:15
something and I you already have your point of view.
34:18
So I can agree with you, right? But I want to make sure we have
34:25
another opinion in the room. Doesn't mean you have to go with
34:29
that opinion, agree with it or anything, but don't be so close
34:32
minded that you don't open your mind to other things, OK?
34:37
Like if we, if we're talking about let's go eat at a
34:41
restaurant, right. I've learned I don't ask where
34:46
do you want to go eat? I ask you, what do you want to
34:48
eat? Because based on what you want
34:49
to eat, we can we can choose where.
34:51
Yeah. Now, if I say a burger, well,
34:56
what's the question you asked me?
34:58
Which one? We have like 5 places by us,
35:00
right? But there's.
35:01
Another question you asked me. Fast food like dine in or.
35:05
Dine in or fast food? Like how much time do we have
35:09
right? You start asking all these other
35:10
questions that are relevant. But do you want to?
35:13
Eat because they all have. Certain restaurants that go with
35:16
it, right? Yesterday we're going to go eat
35:20
lunch and we went to one, one restaurant and it was full.
35:25
Then I said, hey, there's another restaurant over here,
35:28
let's check that out. And I said we've never been
35:30
there. Let me check out the menu
35:32
because that was a seafood place.
35:33
I was curious what they have for Connor and the catfish was like
35:36
$20. I'm like, no, we're not going to
35:39
go eat there. And you're like, let's go
35:41
jack-in-the-box. I'm like, I don't want
35:42
jack-in-the-box. That's you know, and I took it
35:45
to another restaurant because I know you don't know the name of
35:48
that restaurant, but you're like, Oh yeah, I remember this
35:50
right. So or we can go eat this place.
35:54
So it's. Right there, since it's right
35:56
across. The street and.
35:57
You're like, let's try that other place because we haven't
35:59
tried it. So we did, right.
36:04
But that whole conversation was very, very.
36:10
To the point, even though. It was a long conversation, and
36:13
we're driving around trying to figure out everything we said to
36:15
each other was OK what about this?
36:20
Next answer, next question, next answer.
36:23
It was very. We weren't just sitting there
36:25
discussing it. It was like, question, answer,
36:27
question, answer, Right. And we finally found a place to
36:31
eat. Wasn't the best place,
36:32
apparently, but we've never been there before, and we won't go
36:35
back again. Yeah.
36:36
And that. Place was like 1 and done yeah
36:40
so I'm. Speaking of 1 and done, I think
36:50
the first segment of the show is.
36:51
Over. It's time to take a break.
36:54
What do you think? Yeah, sounds good for a.
36:56
Little break right now. Stay tuned.
36:58
We'll be back after the break. It's time for a break.
37:04
Hot takes. With the Murph man will return
37:06
after these messages. According to the VA, suicide.
37:17
Data report an average of 22 veterans die by suicide every
37:21
single day. This figure is a sobering
37:23
reality and a crisis that demands our immediate attention
37:27
and compassion. We must recognize and address
37:30
the fact that every 24 hours, 22 veterans are losing their lives
37:34
to suicide. The war doesn't always end when
37:37
our veterans come home. The invisible wounds they carry,
37:40
wounds that are real and heavy, require continuous support.
37:44
No veteran should have to carry this burden alone.
37:48
Many. Veterans experience.
37:49
Stress and disconnection as they navigate life after service.
37:53
But there is. Hope there is.
37:54
Help and you are not alone in this fight.
37:57
There's a vibrant community ready to support you, offering
38:00
friendship, understanding, and shared experiences.
38:03
You served your country, now let us serve you.
38:06
Don't fight the toughest battle in silence.
38:08
Your mission now is to reach out.
38:11
Dial 988, then press 1. Text them at 838255.
38:18
The Veterans Crisis Line is available 24/7.
38:22
Every day we save lives. Your life is invaluable and your
38:26
service is honored. Let's work together to make 22
38:29
Zero again. No veteran should face their
38:32
struggles alone. Together, we can ensure every
38:34
veteran finds the support and hope they deserve.
38:40
He The station where our.
40:00
Veterans voices are heard. MBR talk.
40:03
Hey, thanks. For tuning in, welcome back are
40:08
those of. The speakers and do not
40:10
necessarily reflect the views or.
40:13
Positions of any entities. They represent the web at MB.
40:17
Radio dot all right, we're. Back What do you think of that
40:28
video, Connor? I I, I talk about this video
40:31
every week. It's probably the only video I
40:34
can say I've shown every week, really.
40:37
Yeah. Yeah, it is.
40:39
I I. Don't know.
40:40
I like it, you know. If you saw the video, it's
40:47
about. Suicide awareness.
40:48
If you feel that you need some help, dial 988 right and press
40:55
1. Very good.
40:56
OK. Yeah, yeah.
40:59
You know there was. Going to be a test for you, huh?
41:01
No. Now you don't have to be a
41:03
veteran to call that number, but there's help. 24/7, 365 or 6 if
41:07
it's a leap year. 6 for a leap year. 300 and. 65 days a year.
41:16
Oh yeah. Or 366 if it's a leap year.
41:19
Understand now. Yeah, I forgot a leap.
41:21
Year was extra day I. Haven't had one in years.
41:26
Do you know? Where the world's largest leap
41:28
year festival is where Anthony? Yeah, I don't know why, but what
41:36
do they do or what? I don't know, Like that's their
41:39
4th of July or something. Yeah.
41:40
No, I I don't. Know what the deal is, but
41:42
Anthony's like the capital of of that now here locally.
41:50
I'm we, I've never taken you because that's Anthony.
41:54
No, no, it's like 30 minutes. Away you.
41:56
Mean it's the July. 4th You know where I want to go for July 4th?
42:00
Where? Roswell.
42:02
We can wait till it's about two and a.
42:03
Half hours away, but do you know I want to go to Roswell?
42:07
No, I mean why I want to go to Roswell for July 4th?
42:10
Why is there alien convention? OK.
42:15
And you want to go there because?
42:19
You want to meet. Alien.
42:20
No, I already met. I married one.
42:36
No. Because it's, it's a really big
42:39
convention. It's where all the conspiracy
42:42
theorists all join for a weekend about aliens conspiracies.
42:46
And I just, I think that'd be funny to hear their stories.
42:50
You know what I mean? I have my own my own my own
42:54
conspiracy theory what my own my.
42:59
Own my own. OK, Alien.
43:04
Well. Let me ask you a question, OK?
43:08
The entire world has pyramids. There's pyramids in South
43:14
America, there's pyramids in North America, there's pyramids
43:18
in Egypt, there's pyramids in China.
43:20
And they're finding pyramids in love places.
43:24
I know you don't know this, but in Mexico City, or maybe not in
43:27
Mexico City, but Chita Nizza, OK, they found a pyramid.
43:33
It was covered by dirt and they uncovered it.
43:36
And they say they've only uncovered maybe about 15% of the
43:40
pyramid. It's one of the largest pyramids
43:42
in the world. They have to excavate like.
43:46
This is this is not worth it. OK, but why is it that the whole
43:51
world had pyramids but in the modern quote UN quote modern
43:56
civilization the Romans had columns?
44:04
For support, yeah, now here's what's.
44:10
What's really interesting, do you know a thing about what's
44:11
the columns got to do with pyramids?
44:13
It doesn't, but I'm. Saying Why is it that the whole
44:15
world had pyramids except for Romans?
44:23
I don't know. Well, that's.
44:24
That's that's my question. Is it aliens?
44:27
Because how can? Civilizations around the world
44:31
all. Have pyramids that have the same
44:33
kind of images of hieroglyphics or whatever you want to call
44:37
them, and Romans don't have them, but they were more
44:40
advanced than everybody. And the other thing is in Egypt,
44:45
do you remember the movie National Treasure?
44:48
When they find everything at the end, right?
44:51
The girl picks up these scrolls and she goes, these are the
44:53
scrolls from Alexandria. At that time, there was a
44:59
library in Alexandria, Egypt, that had all the world's
45:02
knowledge. So everyone would come to Egypt
45:04
to read the scrolls or to write their scrolls.
45:07
So basically it was a way of sharing knowledge.
45:08
It was the Internet back then. And it burned down.
45:13
And it took the world's knowledge with it.
45:15
So if it wasn't written or could not be rewritten, the person who
45:19
wrote it is gone. And no one read it.
45:23
Knowledge is. Gone.
45:24
Did you know it was actually vending machines in Egypt?
45:26
They had a coin they could put into a machine that would pop
45:28
something out like a fruit or something like automated or
45:31
just. Like you would put a coin in
45:33
and. They had that.
45:35
Kind of technology back in those days.
45:38
Imagine how far technology would have come had we not had that
45:43
burned down. We're talking about traveling in
45:45
time, and if it was possible, where would you go and what
45:47
would you do? I would go and set the fire in
45:51
Alexandria. How do you even happen or what?
45:54
I don't know. That's not part of the story,
45:57
no. There's just something.
45:58
Nice to know. Yeah, another thing.
46:01
Is whatever. Is on purpose.
46:09
Who knows, right? But one thing about the Romans
46:14
is, have you heard of Roman concrete?
46:16
No. OK, You know, the buildings, the
46:19
the, the Colosseum, the columns, you know, all of that has been
46:22
standing around for thousands and thousands of years.
46:24
Why doesn't that concrete deteriorate?
46:30
That's all taken care of. Nope.
46:35
Something that the Romans do. Is or did they put lime into
46:40
their cement mixture? And that lime is a stone that
46:46
when it gets filled with water, it grows and lime pulls
46:53
together. So when there's a crack in the
46:56
cement normally nowadays, water goes in and and breaks it apart
47:00
and just erodes it away. Roman's concrete actually has
47:04
lime in it, that limestone that pulls it together and makes it
47:08
stronger from the inside. So that's why the structures in
47:15
Roman time and Roman civilizations have stood the
47:18
test of time because of the Roman, you know, Roman concrete.
47:25
I told you all to being a show, we tend to get a DD ish and
47:28
change subjects. But just I rant, but I tell you
47:32
what, let's get back on track and let's talk about some of
47:35
those definitions that we're going to be talking about today
47:38
in our segment called Laying Down the Coals.
47:49
Define your value. Define the ask Before we dig in,
47:54
let's clarify some of the key terms we'll be using today while
47:58
laying down the coals. Communication etiquette.
48:02
The expected norms for professional correspondence,
48:06
including tone, timeliness, and format.
48:09
Digital body language the cues, styles, and signals you send
48:14
through your digital communications, such as using
48:17
emojis or exclamation points Meeting preparedness the act of
48:22
reviewing agendas, preparing talking points, and being ready
48:26
to contribute value now that. The coals are laid.
48:30
Murph, man, let's discuss the foundation.
48:35
So communication. Etiquette, right?
48:40
The norms of. Communication is not how we send
48:43
text messages. We've established this you want.
48:46
To be more professional, you want to have a better tone, you
48:50
want to have a different language.
48:52
You know someone can write you a message and says hey, how about
48:57
we have a meeting Friday at night and you can write back?
48:59
Bet. I mean you can.
49:02
No, that's not. Professional.
49:05
There's no point. Is it cold like?
49:07
That then I mean. Yeah.
49:09
Professional that work has to be different than your own personal
49:12
stuff. That's the whole point.
49:13
I'm just saying you're good friends with them.
49:15
Doesn't matter if it's using a professional.
49:17
I mean, using system at work you got to talk professional, well,
49:21
the system at work. But you're not using that work,
49:23
you're the emailing you but. They're emailing you a meeting.
49:27
On Friday, they're not asking you to go out on Friday night,
49:30
they're saying there's a meeting on Friday for work.
49:31
Oh yeah, but you can write back bit but it's on your e-mail.
49:35
A lot of people you could say what you.
49:36
Want I mean. No one's really going to be
49:38
like, oh, you can't say that in a group chat.
49:42
You have a lot of group chats, right?
49:43
Yes. If you put a comment out, does
49:45
everybody reply to that message or do they like if they do, an
49:49
emoji and thumbs up from hearted or whatever asking a question?
49:53
They would talk back, right? But if you.
49:56
Say, hey, anybody want to go eat at this restaurant?
49:59
Check. Thumbs up or or heart they they
50:03
would say it. They would say it OK, so that's.
50:05
My point, that's what I they reply, yeah, right, with our
50:12
messages, because we have a group message for 150 people.
50:16
Imagine 150 people replying to that and saying yes.
50:23
So they put a message out that says, hey, we have a meeting
50:24
Friday at 9:00. You hit thumbs up, everyone's
50:27
happy, but you can put your own emoji in there if you want,
50:32
right? And you have like the Joe cool
50:35
emoji where the guy has the sunglasses on or whatever.
50:37
You know, people put their own personal emoji sometimes into
50:42
the replies, but that just shows you Reddit.
50:45
Yesterday we had a meeting at with my friends at lunch for at
50:49
11:30 and my friend sends out a message.
50:52
Are we still meeting for today? 11:30 that the guy writes.
50:56
I forgot all about it. I didn't reply because.
51:01
He says can we do it next week and no one replied to him.
51:06
So I didn't reply because there was nothing to say, right?
51:09
Well, yes, from now. For next week, Well, yeah, well,
51:13
but. He's talking to the other person
51:14
who's saying right? Well, but they're also.
51:16
A part of Yes, I am so. So the person who had the thread
51:20
going send me a message, say hey, did you read the word
51:23
cancelling today? I'm sorry I didn't reply.
51:25
Yes, I just get frustrated because the person's always
51:28
cancelled and I didn't want to reply with something stupid like
51:32
an angry emoji, Right. So, you know, even even with
51:37
friends that try to keep it professional, if it's
51:40
one-on-one, different story. But if I'm writing anything
51:43
down, I try to keep that professional, like I do with the
51:45
punctuation of women. Digital body language.
51:49
The tone in how you write is also very important.
51:53
I'm very descriptive when I write my notes.
51:57
So when you're writing notes for like documenting situations,
52:01
very, very clear message, OK. And I had a situation one time
52:11
with a student. Where I had to say here's.
52:15
What happened ABCDE and we're at F now.
52:20
And I let my boss know, he wrote.
52:21
Back sounds like he handled it well that's I just need him to
52:25
know he read it right. But I was not.
52:30
A happy camper. And I've gone back and I've
52:32
saved that e-mail and I've gone back and read the message and
52:34
I'm like, yeah, I still think I I, I, I wrote it very
52:38
professionally, even though to this day it still pisses me off.
52:42
You know, and let me tell you what it was let.
52:43
Me see what your opinion on this is, I will teach you in my class
52:47
7 to 10 or 8 to 10 whatever it was.
52:52
First day of class, the guy walks in.
52:54
Leaves in 30 minutes. I'm like, class isn't over.
52:59
And he says, Oh yeah, but I have a soccer game tonight I got to
53:02
go to. OK.
53:05
Whatever he misses Monday, I mean he news Monday, Tuesday and
53:11
Wednesday. He misses Thursday.
53:15
He comes in and news again in 30 minutes, right?
53:22
And I stopped him and I said, hey, you do understand that
53:26
participation in everything is required in this course?
53:28
He goes, yeah, but I don't have to be here if I don't want to.
53:32
I said, well, you you missed two days in the summer course.
53:34
I dropped you already. And you need to go talk to your
53:41
Dean and try to see if we can re enroll.
53:44
You know, it was a, it was a 5. Week class he missed two days.
53:46
I dropped them. I thought he.
53:48
Wasn't coming back. He left the.
53:49
First day and then come back. I assumed he had dropped, so I
53:54
dropped them. Was that a little bit of Vince
53:57
vengeful spite in me? Maybe, but I think it was.
54:02
It was in my right. If you miss more than one day, I
54:04
can drop you. I should.
54:06
Have done a warning e-mail. At least not just immediately do
54:10
it. Oh, because what if something
54:13
did? Happen.
54:14
And you just drop them, you'd feel what do we got into it?
54:18
Like hold on, I have an example I have.
54:20
A perfect example of this. Go ahead, go ahead.
54:23
I'm teaching a. Class and the student walks in
54:24
and goes, hey Mr. Murphy, first day of class I'm like, I'm sorry
54:29
you look familiar, but how do you know me?
54:33
Because I was in your class two years ago.
54:37
And the same one or yeah. And I said.
54:40
And why are you taking the issues?
54:41
Because I failed and I. Said why did?
54:45
You fail, she says. Because I was in a car accident
54:49
and I flipped my car and I was in a coma for three months.
54:52
And you dropped. Me.
54:55
Yeah, that's a perfect. Example of what I mean, right?
55:01
Yeah, you know. Is it my responsibility to reach
55:05
out to students as a teacher? Yes.
55:07
You think so? Yes.
55:09
Really. Yes.
55:11
Communication is key. Right, it's on the syllabus.
55:15
Come to class or I drop you at least say.
55:19
You. Want to have a meeting on?
55:20
Why you're missing already? If not, then I'll just have to
55:25
drop you. Let's give them like a a choice
55:29
or like options so they know what they're dealing with I.
55:34
Do that with my high school dual credit courses.
55:38
I mean you should do with every. Course no, I don't do it.
55:41
For adult courses. Because I expect you to be.
55:45
Responsible, you know, if you've missed a test, OK, you get a
55:51
zero. You know, Now, if you reach out
55:54
to me and said there's a reason this happened, I couldn't, I
55:56
can't take the test or I couldn't or whatever before the
55:58
deadline's over, I'll work with you.
56:01
But if you don't tell me anything and then at the end of
56:03
the semester, I gave you some Murphree, can you do something?
56:05
I, I'm failing in your class and I want, no, it's too late, you
56:09
know, that's how I am. But anyway, last one, but not
56:13
least here is meeting preparedness.
56:17
You want to be able to go into the meeting knowing what's going
56:23
to be discussed and have some feedback because it affects you,
56:28
right? Yeah, OK.
56:31
So you. Want me to go into meeting and
56:32
have the feedback available for them?
56:35
OK, so I'll tell you what, like, you know, hear the story.
56:42
How about we hear a story from the fire and hear from someone
56:44
else's point of view, OK. Sounds good.
56:47
All right, let's hear the story. From the fire at some point
56:52
today raises.
57:04
Our. Recognition, not rewards.
57:07
In today's story from the Fire, a new employee, Sam, sends a
57:11
long, rambling e-mail with no clear subject line to a senior
57:15
director and wonders why they don't get a response.
57:18
A colleague, Maria, sends a concise e-mail with a specific
57:22
subject line and a clear call to action, getting an immediate and
57:26
positive reply. Maria understood that clarity is
57:30
kindness. That was a story from the fire,
57:33
Murph. Man, are you feeling the heat?
57:41
I no. Hold on.
57:43
They don't know what happened. That's behind the scenes.
57:46
Don't worry about it. That was funny though.
57:52
So again, a long message doesn't get answered.
57:59
Maria sends a concise e-mail, a specific subject line and gets a
58:02
response because boss don't have time to be doing that.
58:05
Did you know 90 to 95% of your time as a manager spend dealing
58:10
with employee issues That's. A lot.
58:17
Right. That's a little sad.
58:19
I mean, it depends like what you're doing with the employees
58:22
like. If you're doing scheduling.
58:26
Or there's like drama and there's like anything.
58:29
That anything working with responding to emails, positive,
58:32
negative, it doesn't matter. 95% of your job is interacting with
58:35
employees. You know it's not about.
58:38
Having meetings or although there's still, they have a lot
58:40
of meetings, Yeah. When I was in the Army, one
58:43
thing I learned was the Colonel or the the commander would go to
58:48
a meeting, right and. Then they would come and have.
58:52
Their own meeting at the battalion and then they have
58:54
company meeting. Then we had a detachment meeting
58:58
and he had to go to all of them because it was different
59:03
information passed down from different people.
59:07
And I, I realized at that point, there's so much bureaucracy in
59:12
the military like this could be done more efficiently, I would
59:17
think. You would think so.
59:19
You would think. So.
59:23
But yeah, the. Commanders have to go to so many
59:25
meetings it's not even funny. And then they have to pass the
59:27
information on to their their lieutenants and sergeants and
59:31
everything and so on and so forth, and they get.
59:36
Things done, but there's so much.
59:37
Time in meeting, It's crazy. That's why you never see the
59:40
commander around. People are always like, well,
59:41
he's never at work. Well, he's not at work, but he's
59:44
in a meeting. You know, it's and it's
59:46
interesting. One of the things we do in the
59:48
military is called staff duty, where we.
59:50
Have to work at the. The company level, battalion
59:53
level, sometimes I even work post level like at the general's
59:55
office and. Your job is to be there
59:58
overnight. For any emergencies, come on to
1:00:00
the to the unit. Someone dies, someone gets DUI,
1:00:03
that kind of stuff that they they let you know about my job.
1:00:09
Was to sweep them off the floors and and clean it up and make it
1:00:12
look all nice right? Because in the Army there's no
1:00:14
janitors. We are the janitors and the
1:00:19
supervisor gets to sleep because they have to be back at work the
1:00:22
next day sometimes. So even though they worked all
1:00:25
night, there's 6 minutes to work the next day.
1:00:28
And that, that's the military for.
1:00:29
You But there was times when I had to go to work all day and
1:00:37
then at late at night they're like, Billy can't come in, you
1:00:40
need a cover for him. I'm like, wow, I'm not even
1:00:44
ready to spend an all nighter, you know what I mean?
1:00:49
So I would tell the Sergeant I'm on duty with him, like, hey, can
1:00:51
I sleep a little bit? Because I have.
1:00:52
I was not ready for an overnight shift.
1:00:54
He goes, yeah, yeah, go ahead. You know, people sleep in basic
1:01:01
training. They have this thing called fire
1:01:04
watch where you have to be awake to protect from fires.
1:01:07
It's just the way to mess with you basically, right.
1:01:09
Although it is a true thing, but you have to wake up the next
1:01:14
person. Then they come on.
1:01:16
Then you know, every hour someone switches, right?
1:01:20
There was one night I was working on, I was on duty and I
1:01:22
fell asleep. And you don't want the drill
1:01:25
Sergeant to walk in and catch you sleeping because that's the
1:01:26
direction of duty that you're in trouble.
1:01:28
You're, you're not going to have a good day.
1:01:31
I fell asleep by mistake. When I woke up it was like 4
1:01:34
hours later. And I went to.
1:01:37
Wake up somebody and they're like, why are you waking me up?
1:01:41
Why isn't that all? Because I just, I was working on
1:01:44
some stuff and I just, I just kept working, you know, writing
1:01:47
letters, whatever. And I just let people sleep, No.
1:01:51
One knew thank. God right?
1:01:55
But had the dress order walked in, my life would have been
1:01:57
over, you know, And no one to this day knows.
1:02:02
About it? No.
1:02:04
I mean, it's, it doesn't matter anymore.
1:02:06
It was well, I mean, you never told like.
1:02:09
Your comrades or anything just like Oh yeah, I remember that
1:02:11
day. No, there's.
1:02:13
Just some things you don't tell people if you screw up.
1:02:15
Keep it to yourself. Sometimes nobody's no whenever
1:02:19
like last day like. Before you leave for like, ever.
1:02:23
Well, that happened, let me tell you.
1:02:27
Oh God. For a while there I.
1:02:30
Was falling down a lot at work and why?
1:02:33
Just bad feet. New medication.
1:02:37
That was making me dizzy, I think is what it was now that I
1:02:40
look back on it. But I was walking and my ankle,
1:02:44
I was on the curb and I tripped. I slipped.
1:02:46
You twisted my ankle and I fell down and I fell on top of a
1:02:50
kindergartner. And that was 'cause I was
1:02:51
walking with her, I didn't fall on top of her.
1:02:53
I pushed out of the way and she scratched her leg.
1:02:55
So I had to report it to the mom and make the report and
1:02:57
everything. Couple days later, a different
1:03:00
spot, I hit another curb and my ankle was weak already and I
1:03:03
fell on again. And I reported that one because
1:03:10
people saw it, right? Yeah.
1:03:13
Everybody saw it. It was drop off and you were in
1:03:16
the front for daycare. A couple of weeks later, I'm.
1:03:21
Throwing a football to a friend of mine.
1:03:23
I threw it and I was on the sidewalk.
1:03:25
I stepped off the curb and it was a higher curb than I was
1:03:28
expecting and literally it was probably about 5 inches high,
1:03:34
right? I was expecting a smaller curb
1:03:37
and. When I stepped, I lost.
1:03:38
My balance and I reached out for the tree and I missed the tree.
1:03:43
So I collapsed, right? And when I hit, I hit my arm.
1:03:45
I hit my hip. I really have.
1:03:47
I remember when we were in Vegas, I couldn't walk because
1:03:51
of that. Yeah, you were bruised.
1:03:53
I was you hit your hip down to your leg on concrete and then
1:03:58
you hit your arm on the asphalt. Yeah, on on the corner.
1:04:01
Of the ramp and the ramp, yeah. And never.
1:04:04
Told anybody what happened. And for that one I was.
1:04:08
Really injured? Well, yeah.
1:04:11
Your whole, let me think if I remember it was from your like
1:04:15
almost your shoulder all the way down to your wrist.
1:04:19
Yeah, my whole arm was was blood.
1:04:22
Like bruised, it was all purple. It was starting yellow at one
1:04:26
point and I was like, Oh well, you're going to lose the arm.
1:04:31
And there was people who witnessed it.
1:04:32
And I told everybody, shut up. Just just shut up.
1:04:36
No, just don't. It never happened.
1:04:39
Then all of a sudden, mom started bruising.
1:04:40
I started having hip issues. I'm like Oh my God, man, I
1:04:43
should have filed workman's comp or something, right?
1:04:48
I never told the boss. The secretary was leaving to go
1:04:53
to another job. And before she left, she told
1:04:55
the boss, hey, let me tell you what happened to Murphy one
1:04:58
time. So my boss calls me into the
1:05:00
office and she says, what happened that day?
1:05:03
And I looked at her and said, I don't know what you're talking
1:05:05
about straight. Up like to her face.
1:05:09
And she says and such told me that you fell down and
1:05:12
everything. I'm like, I reported those
1:05:13
accidents to you. No, actually there's one that
1:05:15
you didn't report. And I said, I don't know what
1:05:18
you're talking about. Well, why would she tell me?
1:05:21
I don't know. I think she's leaving trying to
1:05:23
just cause trouble for me. And my boss was like OK.
1:05:27
Norman, would you get in trouble?
1:05:28
For not telling her. Not really, but I got injured at
1:05:34
work and I can sue them and it becomes the liability for work
1:05:36
and everything so. It's it's more a well.
1:05:40
Even when they have. No record.
1:05:45
Yeah, yeah. It's just, you know.
1:05:46
But there was witnesses and there was injuries, right?
1:05:51
True. Yeah.
1:05:52
Yeah. Well, by the SO.
1:05:55
You only could sue if sorry the ice maker ice maker sorry it's
1:06:06
because we have the door open. My ADHD even if they like if you
1:06:12
fall then you don't report it. You can't sue right?
1:06:15
Since you didn't like, try getting anything out of it,
1:06:18
because you can't just. Go into a.
1:06:19
Company. Well, I failed and.
1:06:21
Then just be like I almost. Failed because I didn't report
1:06:23
it. And that would have been their
1:06:25
protection. But if it was serious enough, I
1:06:28
you can sue for anything. And nowadays people approve
1:06:32
stupid, stupid lawsuits. But anyway, the point being is I
1:06:39
asked my friends to keep a secret and everyone kept the
1:06:41
secret except that one person. So don't share stuff with people
1:06:46
if you don't want them to know. That's that's the bottom line.
1:06:48
Was she there when the? No, no, we all.
1:06:50
We were laughing. About it because it was funny.
1:06:53
It was fun until I started getting bruised and hurt and
1:06:56
couldn't walk. Did you have to wrap your arm
1:06:57
one? Time.
1:06:59
No, I didn't. No, no.
1:07:00
I. No, no, I didn't wrap my arm.
1:07:02
I thought you did. I thought I had my shoulder
1:07:03
injured. Remember, they put the tape on
1:07:05
me. That's what it was.
1:07:07
Now there was another. Time I injured my.
1:07:08
Shoulder and that one that one I, I fell I caught myself on the
1:07:13
table and my arm like completely went around and yeah and I was
1:07:16
I, I just sat there and I was almost crying dude, you know I
1:07:19
don't cry. And she saw me and she went and
1:07:22
told the principal the principal came out and told me what
1:07:25
happened and I couldn't lie everyone you know, we're there
1:07:27
in the front office and so they they sent me to an emergency
1:07:30
room so I had to go to an urgent care clinic and everything.
1:07:35
Anyway the point being is don't keep secrets from your Co
1:07:41
workers. OK if if it's going to come back
1:07:45
and haunt you but at the same time don't.
1:07:49
Tell everybody anything. Even if it's after the fact
1:07:53
because that lost my credibility with my supervisor.
1:07:58
Because I lied to. Her, she knew I lied to her when
1:07:59
I said I don't know what you're talking about.
1:08:02
Well. I mean, you couldn't like.
1:08:04
Try to. Defy.
1:08:05
Into one of the other accidents I did, I said no.
1:08:09
But even if you reported it. It kind of was like the same
1:08:13
thing. So you kind of you could have
1:08:15
like go tripper being like, Oh yeah, I know.
1:08:16
Remember, I did report it and I said though, yeah.
1:08:19
Yeah, this is no, this was a different one that you didn't
1:08:21
report. She, she knew the difference.
1:08:22
Oh, OK. It was funny was when I was
1:08:25
leaving and she's like, hey, can I ask you a question?
1:08:30
What happened that day that you fell?
1:08:33
And I laughed and I said, oh, God, you really want to know the
1:08:36
story? And I told her the whole story.
1:08:38
And I, I had pictures on my arm and everything and she was like,
1:08:42
I'm like, I couldn't miss work. Like, you know, like it just, it
1:08:45
wasn't going to work. You know, it's crazy, even
1:08:49
though I got. Internet work I would have had
1:08:50
to take my personal time to go to all my doctor appointments so
1:08:53
I used up all my vacation which I don't think is fair if it's
1:08:55
work related. You know, anyway.
1:09:00
Anyway. I'll tell you what, let's.
1:09:04
Get to the heat map. Let's talk about those steps we
1:09:06
can take to professionally communicate, communicate more
1:09:11
professionally. It's because this shows
1:09:14
professional communication. So how to communicate more
1:09:17
professionally and give you those steps?
1:09:20
And we can do that in our segment called.
1:09:24
The heat map. Track your wins.
1:09:36
Not just time, the heat map will show you where to focus your
1:09:39
efforts for the most impact. Use clear, specific subject
1:09:44
lines for every e-mail to get to the point quickly.
1:09:47
Keep messages brief and use bullet points to enforce
1:09:50
clarity. Know the goal for every meeting
1:09:53
you attend and create a clear agenda for every meeting you
1:09:57
run. The map is drawn back to Murph
1:09:59
Mann for the next segment. Concise subject.
1:10:04
Lines. Keep messages brief and know the
1:10:07
goal of every message. All right?
1:10:10
Simple. Simple, right?
1:10:13
Very. Simple.
1:10:14
Know what you're going to do, all right?
1:10:21
Have a clear plan in place. You OK?
1:10:28
No. Have a clear plan in place.
1:10:33
Because that concise communications are important.
1:10:37
You know, if I sit here and I tell you, OK, we're going to
1:10:39
have a meeting today and we have 20 topics to talk about, it's
1:10:43
going to be a long meeting, right?
1:10:46
But. If I were to say OK.
1:10:48
This is happening. This is happening.
1:10:49
This is happening. This is happening.
1:10:51
This is happening. You know, any questions, any
1:10:54
questions, any questions? You don't have any questions.
1:10:56
We get through the meeting so fast.
1:10:57
How do I know as a supervisor that you understood the message?
1:11:03
You need feedback. Right.
1:11:06
At the same time though. If you don't want people to tune
1:11:09
you out, don't give up. Too long of a message.
1:11:14
Makes sense. Yeah, 1.
1:11:22
Time. Elijah or Shedrick, I forgot who
1:11:26
it was. They threw a tennis ball at the
1:11:29
TV in the back in the day. This is before the flat screens.
1:11:33
We had like vacuum tubes and TV's and everything.
1:11:36
And I said, careful, it's going to implode.
1:11:42
He goes even explode, like break, blow up as you know it's
1:11:45
going to implode. So there's a vacuum inside.
1:11:47
And I started talking about a vacuum and talking about how it
1:11:50
sucks in and then you know, that's what a vacuum does,
1:11:53
right? And then I talked about an
1:11:55
example of and I use your bomb technology again, right, Connor,
1:11:59
I don't know how this how young this kid was, but I talked to
1:12:03
him probably about 25 minutes, nuclear bomb explosions.
1:12:07
You know what just went up on my my tangent.
1:12:10
And at the end I realized I just went off and I said, I'm so
1:12:13
sorry. He goes.
1:12:14
I promise you I will never throw a tennis ball at TV again.
1:12:24
True. Yeah, You know.
1:12:26
Did it have to be a 25 minute lecture?
1:12:27
No, I'm sorry, I just got my 80 kicked in.
1:12:31
That is you. Every time and I don't let
1:12:33
things go. Because like, for example, when
1:12:36
I'm talking to you about different things, if I don't see
1:12:38
your understanding or you're ignoring me or you're blowing me
1:12:42
off, I keep going and I. Tell you I I don't think I.
1:12:45
Understand what I'm saying. And I, I tell you a different
1:12:48
way and a different way and a different way and a different
1:12:50
way, you know, you're like. Hey, I got it.
1:12:53
No, you. You don't got it?
1:12:55
Yeah, I've told you that before, right?
1:12:57
Whether? You did or not I.
1:12:59
I don't believe you. So I just keep going on my rant
1:13:02
and that's that's a me problem. I know that at work I don't do
1:13:08
that. I'm like, this is the issue, fix
1:13:11
it. And what I thought was funny was
1:13:13
one time the NHS students, the ones we have now are like
1:13:17
amazing. I love them to death and they
1:13:22
came up to me and they're like Mr. Murphy.
1:13:24
We want to try some new things for next year.
1:13:27
And they they started. Saying things and I said, can I
1:13:30
stop you there? I said I want you all to go back
1:13:33
to. This document dated this date.
1:13:36
I had to go find it, and I shared the link in the chat.
1:13:40
They all clicked on it, right? And they all opened the same
1:13:41
document. Because when they're in Google,
1:13:43
you can actually see who's in the document.
1:13:44
Yeah. Everything they were talking
1:13:49
about. Was in the message I sent out in
1:13:51
August. They were talking to me and me.
1:13:56
And I said I'm not trying to be rude and shut you guys up, but
1:14:00
read my letter and tell me what you want to do differently.
1:14:07
And one girl goes nothing. That's exactly what we were
1:14:14
going to tell you. And I said, and she says we we
1:14:18
missed this. I mean, yeah.
1:14:21
And I said, well, duh, but. All of you missed it.
1:14:24
That just shows me you guys aren't reading when I send out,
1:14:27
I said. I need and you guys to do.
1:14:28
Better. And then one girl says that was
1:14:31
in August when we started. Now we understand a lot more.
1:14:37
That won't happen again, I said. I agree.
1:14:40
There was no lecture needed. I mean, yeah, I was just saving
1:14:43
them time. Because they were talking about.
1:14:44
Something I already had talked about, and literally it was
1:14:47
exactly. It was worked for a word. 11 of.
1:14:52
The things that we had was. Having an event every month and
1:14:54
I had them identified, theirs was just a little bit out of
1:14:57
order but it was the same exact events.
1:15:01
Like for example, we're going to.
1:15:02
Volunteer at the dog shelter this month, right?
1:15:05
They did it in January, I had it in August.
1:15:07
Whatever, you know, it's like it's the same events.
1:15:09
So it was so funny. But they're like, you know, now.
1:15:12
That now that we understand, the job is much better.
1:15:16
So this year, I am expecting to have an amazing year.
1:15:21
I can't wait, you know, we'll see what happens.
1:15:25
I'll tell you what, let's go ahead and take that break.
1:15:29
It's an M15 and we'll be right back in a few minutes.
1:15:33
So I'm just gonna stay tuned. It's time.
1:15:37
For a break, Hot. Takes with the Murph.
1:15:38
Man will return after these messages.
1:19:22
The station where our. Veterans voices are heard.
1:19:25
MBR talk. Hey, thanks.
1:19:29
For tuning in, welcome back are those of.
1:19:32
The speakers and do not necessarily reflect the views
1:19:36
or. Positions of any entities they
1:19:38
represent the web at MB radio dot.
1:19:48
I don't know why that's so long because.
1:19:54
I forgot to edit it. I mean, well, honey, I don't
1:19:57
know. I thought it was like that
1:19:59
because I thought that was the ad itself.
1:20:01
Yeah, no. Well.
1:20:03
It ends and I, I just need to like cut it.
1:20:07
That's that's all. OK, so.
1:20:11
We talked about the heat. Map those concise sentences that
1:20:14
you can have in the subject lines, concise emails, get to
1:20:18
the point and be prepared for meetings.
1:20:20
Let's talk about some of those pitfalls you're going to have,
1:20:23
some of those things you might fail when you actually try to do
1:20:26
this. Facts, not feelings.
1:20:39
Let's talk about where you'll get burned, some common pitfalls
1:20:44
using unprofessional slang, emojis, or excessive exclamation
1:20:48
points. When in doubt, keep it formal
1:20:51
hitting reply all when it's not necessary.
1:20:54
Save your colleagues inboxes being a passive attendee in
1:20:58
meetings, aim to listen, learn or contribute.
1:21:02
Your presence should have a purpose danger zone identified.
1:21:06
Back to Murph man for the warning.
1:21:09
We will see the videos all. Right, welcome back you guys.
1:21:12
So using a professional slang or emojis are excessive exclamation
1:21:16
points. When in doubt, keep it formal,
1:21:20
right? He didn't reply all when it's
1:21:22
not necessary. It happens by accident.
1:21:32
But there are people who reply all all the time, yeah.
1:21:39
And it annoys. Me that happened.
1:21:40
To us at school, yeah. I remember when our teacher or
1:21:49
our counsellor for the like grade, for a whole like grade
1:21:52
class, she was. Emailing us.
1:21:55
And she was just like, oh, you know, like do this, do that, and
1:22:00
then you'll be good. Right.
1:22:02
And then just, ah, dude, there's one kid.
1:22:06
He just kept questioning it. And it was, it was in like a the
1:22:10
thread. Yeah, it was.
1:22:11
In the thread, so we all saw. It so like, I don't think he
1:22:15
meant to reply all of it. It was just like he didn't
1:22:18
e-mail her personally or privately and just emailed her
1:22:23
so I got. I wish I had them on text though
1:22:26
because this is like freshman year dude just boom.
1:22:32
I didn't get any notifications except that.
1:22:37
Like go to like. Sent to me or something 20
1:22:41
easily can we? Agree that people do make
1:22:43
mistakes, right? But I'm like come.
1:22:46
On at at some point, the counselor.
1:22:47
Should have also said, hey, let me message you privately.
1:22:50
Those guys, we didn't care. I know.
1:22:52
But still, yeah. Do me a favor talk about a
1:22:57
mistake. There's a major, major, major
1:23:01
mistake. Someone sent down the group
1:23:02
message. Go ahead and camera there we go.
1:23:05
I need you to look this up for me that do a Google search.
1:23:08
Everyone who's watching right now, do a Google search.
1:23:11
Hawaii OK getting bombed message.
1:23:24
The Hawaii getting bombed message.
1:23:25
Refers to a terrifying real life false missile alert sent on
1:23:29
January 13th, 2018. Cell phones across the islands
1:23:33
unexpectedly buzzed with the emergency notification stating
1:23:37
in all caps Ballistic missile threat inbound to Hawaii.
1:23:40
Seek immediate shelter. This is not a drill.
1:23:48
You know what? Hold on that.
1:23:54
You've heard of the emergency Broadcast System, right?
1:23:55
Yeah. That was not a hacked.
1:23:58
Message. I don't know how it happened.
1:24:02
I mean you can you can read about it, but there it is.
1:24:07
This went out to everyone. 'S talk about panic, Connor.
1:24:11
OK, you think about this. If you are the mayor of the city
1:24:16
and you see one of. Someone from an important job
1:24:19
mind you, presses the wrong button.
1:24:23
Well, instead of instead of. Doing the drill.
1:24:25
Because they they was supposed to send out like a drill, you
1:24:28
know, being like this testing or something.
1:24:31
But imagine saying not that. Realistic message.
1:24:35
Of that and be like, it's happening like yeah, like Brian
1:24:40
your goose is cooked. Yeah.
1:24:43
First of all, let's talk about personal professional
1:24:45
communication. This is a professional
1:24:48
communication that got sent out by mistake, but let's talk about
1:24:51
it. Ballistic missile threat inbound
1:24:52
to Hawaii, period. Seek immediate shelter, period.
1:24:55
This is not a drill period because it's a proven in point
1:24:59
as in. Like it's inbound to Hawaii,
1:25:01
seek immediate shelter and this is not a drill emergency.
1:25:05
Subject line Emergency alert message.
1:25:09
Concise and to the point. Yeah, what are you?
1:25:13
What? Are you going to say, hey
1:25:16
Hawaii, how y'all doing? Well that's what you just got
1:25:19
worried. That's a missile.
1:25:21
That's a perfect example of. What I'm talking about, Well,
1:25:24
yeah, but I. Don't.
1:25:25
I don't. I mean, I could read, we could
1:25:27
read about it all we want, but I don't know how it got sent out
1:25:30
by mistake. That's I don't know if they were
1:25:32
hacked. I don't think they were.
1:25:33
I just said, he pressed. The wrong button?
1:25:36
No, no, but that's a message you have to type in.
1:25:39
You don't, you don't. You don't just press the button
1:25:41
and say, oh, this today we're doing emergency alert.
1:25:45
Yeah. No, it doesn't work that way.
1:25:48
Right. Or it would have been more like.
1:25:53
But yeah, that that was a real message that got sent out
1:25:57
accidentally. There it is.
1:26:00
Why was it alert? Released Well, yeah in all caps.
1:26:07
Human error during once the twice daily shift.
1:26:12
And then there's a. Procedure that occurs at the
1:26:15
change of shift where they go through to make sure the system
1:26:18
that's working and employee pushed the wrong button.
1:26:24
Yeah, it it it's not. Like a, you type it in.
1:26:27
It's just the only one you type in.
1:26:29
You probably click on it. Right, but the one you type in
1:26:32
would. Be like kidnapping or something.
1:26:38
Did you read how long it took for the message to be?
1:26:39
Corrected 18 minutes. God, just 38 minutes.
1:26:44
Wait, it was. Correctly corrected.
1:26:47
By e-mail 18 minutes later, but there was no follow up mobile
1:26:50
text for 38 minutes. God dude, the.
1:26:58
E-mail gets sent out a lot faster than the message.
1:27:03
OK, well, when? You send a text message to a
1:27:07
group. I, I, I do messages to 300
1:27:10
people, text messages. And I put 30 seconds between
1:27:13
each message. Otherwise it gets jumbled and it
1:27:15
doesn't get sent, right? Yeah.
1:27:19
So but can. You for 35 minutes, the
1:27:23
violence. Was.
1:27:24
Like we're getting bombed. Can you imagine, like the
1:27:27
looting that took place, the robberies, the the messages got
1:27:32
sent to loved ones? I love you.
1:27:34
I'm sorry I cheated on you. Or, you know, that kind of
1:27:38
stuff. Yeah, it was it was a lot of
1:27:40
chaos, dude. But accidents do happen, and
1:27:44
that's that to me, I think that's the greatest example or
1:27:50
the best example of the biggest error in life aside from one
1:27:56
other thing. War of the Worlds, do you
1:28:01
remember that story? No, I probably.
1:28:05
Do I just don't remember the name it continue the?
1:28:10
Masterpiece Theatre. I forgot what it's called.
1:28:14
Look up War of the Worlds theatre so I can get the right
1:28:17
name. I can't spell the theatre.
1:28:26
What do you want me to look up? Let me see.
1:28:28
Hold on. The Theater.
1:28:33
The Mercury. Theater Mercury.
1:28:34
Theater. That's the one.
1:28:36
So in the old days, I don't know if TV was going around.
1:28:39
I don't. Well, I mean, I know there's TV,
1:28:40
but every house and I have ATV, they listen to the radio.
1:28:44
They would all sit around and they would hear the story.
1:28:52
And. They would sit there for 49
1:28:55
minutes to an hour to listen to a radio show that said hey.
1:29:02
Today's show is. Little Red Riding Hood and they
1:29:04
would read the story, but they'd have actors playing the roles,
1:29:08
right? So it would be just a verbal.
1:29:17
It would just be the audio. Right.
1:29:19
Yeah, just like. Monotone and just like.
1:29:22
Well, not really monotone because.
1:29:23
They would act it out like the Who's on 1st with Albert
1:29:26
Costello, OK? You know that.
1:29:29
Was a skit that didn't anyway. It starts off with.
1:29:34
Hit live from the Mercury Theater, the bands playing Doo
1:29:36
Doo Doo Doo Doo Doo, Right Tonight we have this story of
1:29:40
whatever, whatever and they start reading a story and all of
1:29:44
a sudden, DDDDDDDD we break into the show, we're being attacked
1:29:50
by Indians. The entire country.
1:29:55
Was calling the police and because back then you had to
1:29:58
dial numbers you didn't have 911.
1:30:00
Yeah, switchboards. Were.
1:30:02
Lighting up all over the country because people thought it was a
1:30:07
real alien invasion and it was just someone being This is
1:30:15
today's dramatic theater. You have been listening to the
1:30:20
Mercury. Theatre War of the Worlds,
1:30:22
ridden by You're like, what? You know.
1:30:26
But yeah, for an hour, 45 minutes, an hour, they were all,
1:30:29
the whole country was panicking. That's crazy, dude.
1:30:31
That's insane. So when you.
1:30:36
The movies, War of the Worlds, you know, they have a Tom Cruise
1:30:39
version of it. They also have an Ice Cube
1:30:41
version of it. Remember the Ice Cube version?
1:30:43
Oh yeah. It all started with.
1:30:47
That version of the Mercury Theater, that's the word of the
1:30:50
world's. And my point being is sometimes
1:30:57
you have errors in communication and sometimes you are really
1:31:01
good at communicating what you're trying to communicate,
1:31:05
but people don't realize you're being funny.
1:31:08
So it's really important to be clear on what you're saying to
1:31:12
people. It's really clear to be
1:31:14
listening to what people are saying and actively listening,
1:31:20
not listening, preparing to respond.
1:31:23
You have to listen, take it in, think, and then send it out.
1:31:30
OK, that's this. Collective communication and
1:31:33
active listening. Yeah, When?
1:31:35
You're sending an. E-mail understand that people
1:31:38
are not going to be able to understand they're not going.
1:31:41
To have you to. Question when they get an
1:31:43
e-mail. So your e-mail has to be pretty
1:31:45
clear now. Have you ever?
1:31:50
Well, there's an example to show you how people communicate.
1:31:56
I want you to tell me. And again, we talked about being
1:31:58
in the show. This is not planned in any way.
1:32:00
So this is the first time I want to ask you a question, OK?
1:32:03
I want you to tell me how to make a peanut butter sandwich.
1:32:08
Peanut butter and Jelly. OK?
1:32:11
Like step by step. Or yeah, like.
1:32:14
Start the very, very first step that you would think of.
1:32:18
All right. OK, first step I.
1:32:21
Would think of wanting a peanut butter.
1:32:23
OK, all right. You mean Jay Sandwich?
1:32:24
You're you're giving. Me a search on how to make.
1:32:26
One OK, second grab. A plate.
1:32:29
OK. Go get their bread.
1:32:32
Go get the peanut butter. Go get the Jelly.
1:32:35
All right. Open the bread.
1:32:40
Take. One slice out.
1:32:42
Well, take the quarter piece out first, then take a take the butt
1:32:46
piece, OK, Yeah. And then just put a bag.
1:32:48
And then put on the plate the bag butt piece.
1:32:52
Oh, OK, because. You have to like OK, put that.
1:32:56
Loaf of bread on the plate. The loaf of bread on the.
1:33:00
Plate the slice. Of bread, Slice of bread on the
1:33:02
plate. Got it.
1:33:02
Yeah. Because now I have the butt end
1:33:04
back in the bag that the bread on my plate, yes.
1:33:09
Actually get 2 slices. Sorry, OK.
1:33:12
And put them put them side to. Side of each other.
1:33:15
OK. And.
1:33:20
Open up the. Peanut butter, Go get a knife
1:33:26
real quick. Put it down, go get a knife.
1:33:31
And then come back. And then?
1:33:35
Get a plastic knife. OK, OK.
1:33:37
Just want to make sure it's not like it's taken out for
1:33:39
anything. Scoop up from the peanut butter
1:33:44
from the jar. And then?
1:33:51
Gently spread it all over the bread.
1:33:55
OK. Gently I.
1:33:59
Said gently. Did you say gently?
1:34:01
Yes, I like gently spread it all over the bread nice and slow and
1:34:09
try to even it out along the whole bird.
1:34:13
Yeah, OK. Like I said, put it down.
1:34:19
I might just scoop it out. I didn't say pick it up.
1:34:21
Oh, so you're speaking? To put a knife in here, pull out
1:34:25
the peanut butter, yes, and then spread.
1:34:27
It on the bread nice and evenly. OK, you're not telling me to
1:34:31
hold. It with the other hand or
1:34:32
anything. Do you see the how this?
1:34:35
Works OK when. Teachers do this with.
1:34:37
Kids, I guess, right. You could say grab some bread,
1:34:42
loaf of bread now put peanut butter on it and they get the
1:34:44
peanut butter jar and they drop it on top of the loaf, right?
1:34:50
Yeah. So even though you think you're
1:34:53
being very clear with what you're saying.
1:34:56
Doesn't mean they're understanding.
1:34:57
It that way I know you're going to ask.
1:35:02
They knew it's going to be something.
1:35:03
Like that I just don't know what.
1:35:06
So I'm like step. By step I got to.
1:35:09
Think about it step by step and yeah, how many times have we put
1:35:18
together? Furniture a lot and.
1:35:21
We're reading the. Instructions.
1:35:22
And there's pictures of it, right?
1:35:24
I don't even read the insurance I just look at.
1:35:26
The picture, well I I see this piece with the arrow pointing
1:35:29
into them, I'm like, OK, do you know why there's pictures
1:35:31
instead? Of text, people are illiterate.
1:35:35
Yes. OK.
1:35:36
Just want to make sure, yeah? People can't read.
1:35:38
So they have images now. Sometimes the images just don't
1:35:42
help. Yeah, I I will tell you, your
1:35:44
godfather, Richard and I, he he gave you this remote control car
1:35:47
one year. There's a reason you don't you
1:35:49
don't know what I'm talking about because you never got it.
1:35:51
Oh, it was a metal RC car, really expensive, I'm sure.
1:35:58
And it had panels and he had to screw the panels in and it said
1:36:05
put this panel here, put this panel here and then the screw
1:36:07
goes here. What it ranked.
1:36:09
There was no pictures. It was all instructions.
1:36:11
Get panel B, panel aid, put it, you know, and we started putting
1:36:15
it together and we got to a point where we're like, this is
1:36:17
not making sense. We can't figure this out.
1:36:19
We took it apart, put it back together.
1:36:20
He goes, I'm going to try to go figure this out.
1:36:24
We never did. We never did right.
1:36:29
And I I think. About those instructions a lot
1:36:32
when I'm thinking about stories like this, because it's like,
1:36:35
I'm not stupid. I can read.
1:36:39
He wasn't stupid, but the instructions were not written
1:36:43
clearly. Really now?
1:36:46
In my opinion, I want to see them, but I can in my opinion
1:36:52
so. When we have this, it's like.
1:36:56
Remember, other people have to understand what you're saying.
1:36:59
Just because you know what you're talking about does not
1:37:00
mean what other people will know what you're talking about.
1:37:04
Especially if it's a product. Where everybody needs to know
1:37:07
what you're saying, right? All right, so I'll tell you
1:37:11
what, let's go to the Afterburn and this reflect on what we've
1:37:15
learned today. We talked about you know where
1:37:16
you're going to get burned, talked about the heating map of
1:37:18
the actionable steps. So let's go to the Afterburn and
1:37:21
talk about heat Shields. Heat shield?
1:37:24
Oh, sorry, yes, because we talked about where you get
1:37:27
burned. Now we're going to talk about
1:37:29
how to prevent that. Yes.
1:37:32
New catch The prep is the. Protection.
1:37:43
Here are your heat Shields. Your communication heat shield
1:37:47
is the clarity first filter. Deploy the shield by asking
1:37:51
yourself before sending any message, what is the single
1:37:54
action I need the recipient to take?
1:37:56
If you can't answer, don't send it yet.
1:37:59
This filter Shields both your reputation and the recipient's
1:38:02
time from low value, ambiguous noise.
1:38:06
Establish standard boundaries for internal communication
1:38:09
platforms like Slack or Teams. Let your colleagues know your
1:38:12
active hours so you aren't burning out on late night
1:38:14
notifications or mixing up urgent tasks with casual
1:38:18
chatter. Create standard operating
1:38:20
templates for your routine updates and meeting requests.
1:38:23
Having prebuilt outlines ensures you consistently hit all
1:38:27
necessary project metrics without overcomplicating the
1:38:30
message. The Shields are up, Murph man,
1:38:33
what's next? All right, so.
1:38:37
Deploy the shield by asking yourself before sending the
1:38:42
message, what is a single action I need blah blah blah blah.
1:38:47
Why am? I sending this message.
1:38:49
What's the purpose of this? Right, very important,
1:38:53
established standard boundaries. My, my syllabus for my students
1:38:59
says you can reach me anytime, Monday through Friday, 9:00 AM
1:39:01
to 9:00 PM. Do not message me after the
1:39:04
fact, right? Yes.
1:39:06
One night we were out 11/30, 12:00 at night.
1:39:08
I don't know if you remember that or not.
1:39:10
I, I remember and we, we usually do that.
1:39:14
I think they texted me or they called me texted.
1:39:18
Texted saying I'm having. Trouble with something?
1:39:21
And I wrote back. Please reply, I mean please
1:39:27
don't message me this late at night.
1:39:29
Luckily I'm awake but I'm not going to answer you until
1:39:31
tomorrow morning at 9 O clock. Poor planning on your part does
1:39:37
not make it an emergency on my part.
1:39:40
Yeah. And then I remember.
1:39:43
I think. Another student.
1:39:44
Texted you late and you were you woke up to it, No or.
1:39:52
Something I forgot. What it was at 2:30 in the
1:39:54
morning message. Yeah, and I, I replied with
1:39:59
you've woken me up. This could have been sent by
1:40:01
e-mail. I'm going back to bed and they
1:40:08
wrote back. Sorry.
1:40:12
The next morning. First thing in the morning, 9:00
1:40:14
hit. I sent the message.
1:40:16
I said I want to say that I understand you were doing
1:40:20
something at 2:30 in the morning, but I am not working at
1:40:23
2:30 in the morning. You need to be more aware of
1:40:25
what other people are doing. Setting those batteries very
1:40:29
important. Yeah, another.
1:40:32
This is. Sort of nothing.
1:40:33
That something that sort of something.
1:40:35
Sort of nothing. What the hell am I trying to
1:40:36
say? This has it's sort of related to
1:40:40
what we're talking about, but it's not really related.
1:40:43
One of my roles when you invite me to go out places is give me
1:40:45
notice, but I don't want to be an afterthought to you if you
1:40:49
want me to be there and say it. Let me know with enough.
1:40:52
Time right if you're having a party you know for example, I
1:40:59
could be telling you hey you know August 18th I'm having this
1:41:02
amazing birthday party blah blah blah blah blah blah blah right
1:41:06
but I never. Invite you.
1:41:11
Are you going to show up to? My party, no.
1:41:14
No, because I didn't. Invite you and.
1:41:16
You don't show up, you're going to be like. 8 you know the day
1:41:19
before. Are you going to come to my
1:41:20
party tomorrow? I wasn't invited dude.
1:41:22
I've been talking to you about it for like 3 months.
1:41:24
Did you ever say you're invited to come to my party?
1:41:30
I'm not going to make those assumptions right.
1:41:35
You need to be aware of how you. Communicate to people.
1:41:37
Just because you're talking about it doesn't mean you
1:41:39
invited them. Just because you mentioned it
1:41:41
doesn't mean they understand. You got to.
1:41:43
Communication is so, so important.
1:41:46
OK, Yeah, Mommy, some people. It's just like if I do talk
1:41:49
about it, then you are formally invited because it would be like
1:41:55
kind of a douche move to talk about it in front of you if
1:41:58
you're not getting invited. You know what I mean?
1:42:00
OK, so if you're. Talking about an event going on
1:42:03
at work, I can just show up. Well, then that's no, no.
1:42:07
No, no, no. No, you just made this you.
1:42:09
Just did. No, because.
1:42:11
Yes, you got clarified, but it was your own party.
1:42:14
Go ahead. Yeah, I'm throwing.
1:42:16
I'm throwing a party. For my coworkers, I'm throwing a
1:42:18
party for my coworkers, and that's specifically.
1:42:21
For your coworkers. But if you say I'm throwing a
1:42:23
party such and such, you're just going to assume you're invited.
1:42:27
Well, have you talked about it? Yeah.
1:42:29
No. Yeah, I say you.
1:42:31
Have to. Physically or you?
1:42:32
Yeah, but As for? Me, if I'm talking to you about
1:42:35
a party, you're invited because I mean, I'm talking to you about
1:42:39
the party for a reason. Maybe you're trying to?
1:42:41
Get feedback. Yeah, feedback.
1:42:44
And then I'll be like your feedback and let's go, you know?
1:42:53
I don't. I don't agree with that anyway.
1:42:57
OK. When you're sending a message,
1:43:00
don't assume that. There's understanding, you know?
1:43:03
Just because you understand it doesn't mean that other people
1:43:05
will. Yes.
1:43:07
When? I had to take over a class for
1:43:10
student for teachers. I have to send out a message to
1:43:12
all students that says hey FYI I'm your new teacher and.
1:43:16
They're going to reply with what?
1:43:18
Happened to the old teacher. She's no longer with us.
1:43:21
You know, she's somewhere else. Not that she's moved on in this
1:43:24
realm. You got to clarify that, right?
1:43:27
She hasn't died. She's no longer working here.
1:43:32
So when I write the message, I write something to the effect
1:43:34
of. She she's no longer employed.
1:43:37
Here she has moved on to other opportunities.
1:43:40
Opportunities. Employment.
1:43:41
Whatever, because I know that's a question they're going to ask
1:43:44
me. Another question is why?
1:43:48
Well, yeah. And I I say I don't, I'm not
1:43:53
Privy to that information. You know, I do not understand.
1:43:56
I don't not know why they have. All I know is I'm your teacher
1:43:58
starting now. And I've had to do this like
1:44:01
several times over the years and throughout the semester.
1:44:06
I get kids, They're like, hey, Miss, I need to.
1:44:09
I'm like, it's Mr. What happened to Miss?
1:44:15
She's been gone three months, dude.
1:44:16
Like, where the hell have you been?
1:44:18
You know what I mean? Yeah.
1:44:22
So when you send out communication, think of all the
1:44:25
questions you have about that and make sure it's in the
1:44:27
system, in the in the e-mail that you're sending out and like
1:44:30
that you're able to do that better.
1:44:31
OK. The other thing is.
1:44:36
Over time with communication. We have to reflect on on those
1:44:39
things, right. So let's talk about those
1:44:41
things. I mean those questions, we have
1:44:43
to go back and review this in our afterburn.
1:44:56
Reflect on your value. In today's Afterburn, here are
1:45:00
some questions for you to reflect on.
1:45:02
What does my current digital communication style say about
1:45:06
me? Am IA clear and concise writer?
1:45:10
How can I contribute more effectively in my next team
1:45:12
meeting? Reflection complete, Murph man.
1:45:16
Time for your final thoughts. Remember your communication.
1:45:21
Is how people first exposure to you is and if you're writing
1:45:26
stupid stuff, misspelled words and everything, that doesn't
1:45:28
look good at all right. Are you clear and concise?
1:45:32
You know, one of the things I've been told, like when I did my
1:45:34
notes for my therapy was people could read a story and they
1:45:38
could read my chart and you could see the progression.
1:45:42
But you could also see, you can imagine me in my session doing
1:45:47
things like, for example, you know, the kids said this and the
1:45:50
mom replied with, but whatever. And it was something like
1:45:58
exclamation or like, I didn't know that or something.
1:46:01
And someone says, I can see you sitting in the meeting going,
1:46:04
really, mom? You know.
1:46:08
I didn't write that, but the way I write is descriptive.
1:46:11
OK. And then also, how can you
1:46:13
contribute to the next team meeting?
1:46:14
It's a team meeting. You have to have something to
1:46:16
say. Now again, you don't have to say
1:46:18
something at every meeting, but I mean, it's nice.
1:46:22
Once in a while to like raise your hand and ask a question or
1:46:26
put something in there. There's been.
1:46:28
Times where the boss puts out a message and I'm like, I'm I'm
1:46:33
sorry I repeated the boss privately.
1:46:36
I'm sorry, I I I'm probably stupid.
1:46:40
I said. But I don't understand this.
1:46:45
I, I, I, I'm sorry. It's for whatever reason, I'm
1:46:48
not understanding what you're saying.
1:46:50
And she'll reply with it's this, this, this, and I'll say, are
1:46:56
you referring to this? And she'll say yes or no.
1:46:59
And then we we clarify it. And then after I'm done, I say
1:47:03
something like, I'm sorry I took your time here.
1:47:05
I hope I'm the only one that had these questions.
1:47:08
And she replies back. Usually you're not.
1:47:13
I was like imagine like since. You're doing yes, yes and no,
1:47:15
no, whatever you're like. I hope I wasn't the only one.
1:47:19
She just like no. Right.
1:47:22
No, that so she realized like, yeah, I could have clarified it.
1:47:26
So she sends out a second e-mail that that says that says
1:47:32
something to the effect of to clarify, I am referring to this
1:47:37
or you know, and a lot of people like.
1:47:40
Oh, it, it happens, right? Just because we know we're
1:47:45
talking doesn't mean we know how to express ourselves.
1:47:47
All right, So one thing that I'd like to talk about here, you
1:47:50
know, is AI programs, technology and everything.
1:47:52
So I want to talk about our Digital Infernal today.
1:47:54
Let's talk about that real quick.
1:48:07
AI is your. Proofreader Use AI grammar tools
1:48:10
Grammarly e-mail assistance not just for spelling but to check
1:48:14
for tone and conciseness, ensuring your digital body
1:48:18
language is professional. Utilize project management apps
1:48:22
Asana Trello to place action items and deadlines
1:48:25
transparently, reducing ambiguity that can cause
1:48:28
friction over Slack. Always use the Schedule Send
1:48:31
feature on e-mail to avoid sending late night messages.
1:48:35
Respecting colleagues boundaries.
1:48:37
The Inferno is digital. Back to Murph Man to talk about
1:48:40
the segment. One of the things I love about
1:48:46
cell phone text predictors is that it auto corrects your
1:48:51
messages. I want to say the word duck.
1:48:59
I write the word duck, but something else comes up.
1:49:04
Yeah. You understand what I'm saying,
1:49:05
right? Yes.
1:49:06
OK. And it tells me to suck.
1:49:08
Yeah, well, I was gonna say. Get the duck out of here.
1:49:12
Something like that, right? Yeah, it auto corrects.
1:49:17
And when you're sending an e-mail sometimes because I suck
1:49:21
at typing, even the guy is like, what did you mean this?
1:49:27
So even after you use Grammarly and you correct it, you need to
1:49:30
go back and proofread it and make sure that it's there
1:49:32
because some of the auto corrects words and doesn't make
1:49:34
any sense. Program management apps like
1:49:37
Trello and Azana. OK, I use Google Keep.
1:49:41
It keeps everything on the list. And I love AI because I tell you
1:49:43
it combines all my information as a go to Google Keep and make
1:49:46
me a list of all my to do's. It's done, you know, and always
1:49:51
use the schedule send when I have to send the messages to
1:49:54
students, right? I have one message that says
1:50:01
this is you're passing OK, you're doing good.
1:50:07
Keep it up. I have one that says, hey,
1:50:09
you're, you're doing OK. You know, you're passing, but it
1:50:12
looks like it might be struggling to come by and see
1:50:14
me. There's sort of like you're
1:50:15
right on the border of passing. You're almost there.
1:50:19
Let me help you get over the hump.
1:50:21
That's another e-mail that says, OK, you're not doing as good as
1:50:24
you should be at this point of the class.
1:50:26
Let's get together and let's get you caught up.
1:50:28
And there's some like, you really haven't done a damn
1:50:30
thing. And I can't write that, can I?
1:50:35
So I have to figure out a way to say that.
1:50:37
And I'll say something to the effect of it seems you have
1:50:39
trouble getting started. How can I help you with that,
1:50:44
you know, or when can I expect you to come into my class for
1:50:47
assistance? Yeah.
1:50:52
But do I send those messages? Out at 10:00 at night?
1:50:56
No, no, some, some teachers do. I'll miss some teachers.
1:50:59
Do like stay up a little bit late to do work or emails or
1:51:03
something. I can be late.
1:51:05
Till 2:00 in the morning working, but I'll schedule it.
1:51:09
Yeah, you're scheduled. Late for 9:00 in the morning,
1:51:11
yeah. When they're awake and they're
1:51:12
going to get the message, I have a reasonable time.
1:51:15
Yeah, OK. At the end of the year.
1:51:17
Every teacher sends every student messages and I refuse to
1:51:21
do that. I'll send one message and I'll
1:51:24
send a text message and. Then I might call some of.
1:51:27
Them I'm not going to call every student, I'm not going to, but I
1:51:30
do message every student that that lists those messages I told
1:51:33
you, even if they're. Doing good, I say.
1:51:35
Hey. Good job because I want the
1:51:37
students to know that I am looking at what they're doing,
1:51:39
you know, so. That's send.
1:51:44
Later message that's scheduling send is so important because
1:51:47
even if you're working at 10, it's like a night schedule it
1:51:50
for the next day. Don't say that 10:00 at night.
1:51:51
All right, text messages. I have to send a.
1:51:56
Text message to 250 students. At 30 minutes each, that's a.
1:52:01
125 minutes. OK, that's almost a.
1:52:05
Little over 2 hours. If the system is running 100%
1:52:09
perfect, can I start sending a message at 7:00 at night?
1:52:13
Because 7:00 is reasonable to send a text message, Yeah, but
1:52:17
if I'm sending out 250 messages, there's people going to be
1:52:19
getting it at 9:30, ten, 11:00 at night.
1:52:22
Yeah, and that's. Happened too.
1:52:27
You don't realize when you put the time down like AMPM.
1:52:30
So yeah, listen, it's out at 11:00 AM, but it's PM.
1:52:34
People get messages at midnight. That happens.
1:52:38
You know, be careful how you're scheduling it.
1:52:41
Make sure you're paying attention to what you're doing.
1:52:43
OK, I. Remember one time a teacher?
1:52:46
Emailed the class and they were like this.
1:52:52
Project. Is due at 11:00 PM today, right?
1:52:59
But they sent. It at no was it PM?
1:53:06
No 11 AM the next day, right. But they said like PM, so it was
1:53:15
like. We have to get it.
1:53:16
Done that, you know, day because it was supposed to be like 11.
1:53:21
AM and it's supposed to. Be like, oh, the next day it's
1:53:24
due, you know? But she sent it at PM, so we
1:53:27
thought it was like we had to work overnight to finish it.
1:53:31
We didn't finish it. Yeah, exactly.
1:53:34
When I when I have my my blackboard classes, I set up the
1:53:37
time that they're they're deployed.
1:53:41
And they open at midnight. Twelve O 1 and they close at
1:53:44
11:59. Whatever.
1:53:45
Yeah. There's times I change it by.
1:53:48
Mistake and I don't realize it. So kids who wait till the last
1:53:51
minute like afternoon on Sunday are like, how come I can't get
1:53:55
in? I'm like, what do you mean it
1:53:57
goes till midnight? Well, no, it's saying that I
1:53:59
can't get in. Oh, I put PM instead of it.
1:54:01
You know what I mean? Like I make mistakes I mean, but
1:54:06
try. That doesn't look very.
1:54:08
Professional, when you do that, try to be perfect.
1:54:09
It's it's hard, but we try to be right.
1:54:11
So I'll tell you what let's get to today's final burn for today.
1:54:15
Connor, what do you think? Sounds great.
1:54:28
Know your worth. Show your work.
1:54:30
The final take from today's discussion is clarity is
1:54:34
kindness. Respect people's time, get to
1:54:37
the point and communicate like your career depends on it.
1:54:41
Because it does. The final flame has been struck
1:54:44
back to Murph Man to wrap the show.
1:54:54
I'm. So sorry I'm like you playing a
1:54:56
game. I was in my TikTok.
1:54:59
Feed OK. Got some rewards.
1:55:02
So I was like, oh, you know, yeah.
1:55:06
The live was shared by viewers 50.
1:55:08
Times. How viewers do you have?
1:55:11
Well, we'll talk about. It after no, but that was cool
1:55:13
they actually. Shared it 50 times so thank you
1:55:16
for everyone who shared that. I appreciate that final burden.
1:55:20
Know your worth, show your work. Final take from today's episode
1:55:23
is respect people's time. Get to the point and communicate
1:55:27
like your career depends on it, because it does.
1:55:32
Very simple one. Wrong.
1:55:33
Message and you're screwing everything up.
1:55:37
Yeah, that, that's. Basically how it is or the exact
1:55:41
opposite when. I replayed off from my graduate.
1:55:43
I had a lot more respect from everybody after that, you know,
1:55:46
and some were like, you're a loser if you're working here at
1:55:50
that part time, you know what I mean?
1:55:53
Yeah, People are like, yeah, yeah.
1:55:56
But you guys, that's it for today.
1:55:59
Connor, thank you very much for your time.
1:56:00
Of course. Thank you.
1:56:01
Very happy to. Me again, I will have you
1:56:04
anytime. Or every time.
1:56:07
Or every time. As long as you're going to do
1:56:09
this, I'd appreciate that. You guys, thank you very much
1:56:12
for listening. I appreciate it.
1:56:14
If you have any questions, e-mail me at
1:56:15
murphman@periodic.com or you can call at 915-800-3244 and go
1:56:25
through my menu of options. Until next week.
1:56:29
We'll see you then. See you soon.
1:56:33
Thank you for watching today's. Episode Check us out on all
1:56:36
social medias at Pure Hot Takes or go to purehottakes.com For
1:56:41
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1:56:52
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