Latest / Becker’s Payer Issues Podcast / Illan Shapiro Strygler, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President, AltaMed Health Services

Transcript

Illan Shapiro Strygler, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President, AltaMed Health Services · Becker’s Payer Issues Podcast

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  Evernorth brings the power of wonder and relentless
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  innovation to create world class pharmacy, care, and
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  benefit solutions.
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  Barriers to care can lead to gaps in
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  care, which can drive up the total cost
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  of care. Our capabilities work seamlessly together to
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  create innovative pharmacy care and benefit solutions for
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  today and tomorrow.
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  Our connected health services make the treatment, prediction,
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  and prevention of health care's most complex conditions
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  easier and more accessible as we drive organizations
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  and people forward.
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  This is Haley Recker with the Becker's Payer
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  Podcast, and we are recording live at the
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  Becker's third annual spring payer issues roundtable.
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  I am thrilled today to be joined by
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  Elan Shapiro Straggler, who is the chief health
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  correspondent at medical affairs officer and senior vice
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  president at UltaMed Health Services. Elon, thank you
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  so much for joining me today. It's a
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  pleasure. Can I have you go ahead and
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  introduce yourself and tell us a little bit
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  more about yourself and your background? Gladly. Born
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  and raised in Mexico City. Had the pleasure
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  actually to do my MD career over there.
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  And afterwards, I had the opportunity to work
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  as a liaison between the secretary of health
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  and the WHO representing Mexico,
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  and I loved it. And I saw the
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  complexities
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  of,
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  not only the Pueblitos, the little towns in
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  Mexico, but also the complexity of multilateral
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  treaties,
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  the way of, opportunities,
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  complex
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  operational aspects of it, and regulatory,
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  pathways.
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  Had the the opportunity to actually be in
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  Duke Pediatrics here in Chicago,
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  and afterwards
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  served in, migrant communities and agricultural workers in
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  Fort Myers, Florida, and ended up for the
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  past ten years at,
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  AltaMed serving as a chief health correspondent medical
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  affairs officer, but passing along,
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  mental health, employee health, and, health education and
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  wellness.
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  Thank you so much for giving us a
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  little bit more info on your background. Now
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  to begin, I'd like to ask you about
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  the ever evolving regulatory landscape. So what best
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  practices or tools does your organization rely on
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  to keep quality of care at the forefront?
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  I think everybody will love to for me
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  to tell them what's my crystal ball and
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  how are we managing all this stuff.
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  And the important thing is to make sure
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  that we are in different forms
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  connecting and making sure that we're relying not
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  only on, what we're hearing, but also there's
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  tons of technology out there that gives you
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  the landscape
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  and also,
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  kind of project a lot of the things
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  that are happening at a local level, at
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  a state level, and, of course, at the
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  federal level.
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  Absolutely.
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  Now I'm gonna go ahead and pivot the
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  conversation a little bit to net promoter score,
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  which is a powerful indicator of member loyalty
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  and satisfaction.
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  So how are you using NPS to drive
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  meaningful improvements across your health plan?
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  It's a reflection
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  of a lot of things. It's one is
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  appreciation
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  of the member, the patient, and, actually, what
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  we are doing and what's actually happening on
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  the ground.
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  Then it's one of the most,
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  it's it's kind of a north. I will
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  not call it the true north of everything,
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  but actually gives you a lot of feedback
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  on processes and IVS
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  from the frontline. Who's actually answering the phone?
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  How are they getting their referral done?
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  Are the physicians taking care of them? Are
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  are they
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  having the results on time?
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  All of those things actually end up reflecting
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  the the that that actually metric.
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  Then integrating that to make sure that we're
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  achieving operational value and quality, it's extremely important.
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  So in addition to that quality,
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  we've also talked about the imperative to reduce
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  costs and advance health equity. So how do
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  you approach aligning these priorities in your organization's
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  strategic vision?
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  A lot of people think that that's completely
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  separate one to the other. On reality,
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  they're tied.
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  And,
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  it's very hard, and I'm a practicing physician.
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  And, we always hear
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  that our doctors tell us, you know, one,
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  make sure that you're eating green stuff.
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  Two, make exercise. And three, actually go and,
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  you know,
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  sleep well and everything else.
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  Then on reality,
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  when my patients go to a community
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  and they're in the supermarket, they they know
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  what's the green stuff, but
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  they actually fight against hunger. Then sometimes the
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  green stuff is actually more expensive and Mhmm.
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  Doesn't fight that. Or the other part of
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  doing exercise,
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  maybe there's no green spaces around them or
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  maybe they're not safe. Then integrating the way
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  that we are approaching the linguistically and culturally
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  concordant
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  hell is extremely important to make sure that
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  we are not just driving,
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  you know, those medications, those screenings, but also
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  trying to go outside of the
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  way that we are pursuing health care. You
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  know, like that, I go to a doctor
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  and I see the doctor and I do
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  that connection to the part of how can
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  we really integrate
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  everybody as a human. Because the interaction with
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  the doctors may be half an hour,
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  but the interaction with the community is long
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  lasting.
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  Absolutely. Well, thank you so much for taking
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  the time to have this conversation with me
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  today. Again, this is Haley Brecker with the
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  Becker's Payer Podcast
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  recorded live at the Becker's third annual spring
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  payer issues roundtable. Elan, thank you so much.
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  Always a pleasure.