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The Dirty Dozen: Frontline Change Management | Billy Parsons | Transformational Leadership | EP 106
How do you transform HR in a 9,000-employee, multi-billion dollar healthcare organization while reducing turnover by 11% and increasing engagement by 24%? Billy Parsons, a transformational CHRO with 65+ M&A integrations under his belt, shares the playbook.
Timestamps:
00:00 - Introduction to Billy Parsons
02:24 - The Challenge: 9,000 Employees, 725 Locations
03:26 - Current State: Built for Call Centers, Not Clinical Enterprise
05:25 - Deep Evidence-Based Review: Finding the Hotspots
06:15 - Resistance: The "Second Job" Problem
08:34 - Cultural Friction Post-M&A
11:11 - Structural Barriers…
The skinny
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