David B. Reid, P.E., Lean & Kaizen at Chick-fil-A *

Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · Jul 2, 2019 · 1h

http://www.leanblog.org/344

Remastered audio June 2021

Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.

I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”

In…