Latest / Service MVP Sales Training Podcast with Joe Crisara
From Tradesman to Business Owner: Building a Customer-First Plumbing Company ft. Brandon Fairley of Professional Choice Plumbing
What separates an average plumbing company from a five-star customer experience?
In this episode of The Home Service Heartbeat Podcast, Joe Crisara talks with Brandon Fairley of Professional Choice Plumbing in Ocala about building a customer-first plumbing company focused on trust, training, and long-term solutions.
Brandon shares:
✅ His journey into the plumbing industry
✅ The “one call at a time” service philosophy
✅ Why customer communication matters
✅ How he trains plumbers differently
✅ Leadership lessons for home service business owners
✅ How AI may shape the future of plumbing
If you…
The skinny
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