145. The Renewal Starts the Day You Close the Deal w/ Scott Lerner
Customer Success shouldn't be selling. That's exactly why it drives more revenue growth. Scott Lerner believes the biggest opportunity in B2B sales isn't winning new customers. It's what happens after the deal is signed. Most customer success teams are measured on expansion. Scott believes that's where many organizations start solving the wrong problem. The moment every conversation becomes commercial, you stop being a trusted advisor and start becoming just another vendor. On the B2B Sales Trends Podcast, Harry sits down with Scott Lerner, Senior Vice President of Global Services at Akamai…
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