Latest / Healthcare Leadership Excellence
Episode 121: Designing Healthcare Experiences with Luke Sommer
In this episode, I sit down with Luke Sommer, a student at Brigham Young University with a passion for healthcare leadership and experience design. I met Luke at a healthcare leadership seminar, and his insights on problem-solving and patient experience immediately stood out. I knew I had to get him on the podcast.
Luke introduces the concept of experience design, a structured approach to solving people-centered problems creatively. He breaks down the five-step design thinking process—empathize, define, ideate, prototype, and test—and explains how healthcare leaders can use this framework to…
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