GoTo’s Mike Day on Turning Customer Experience Into Channel Value
The technology market is shifting from transactional sales toward recurring, consumption-based, and platform models, forcing vendors and partners to pay far more attention to what happens after the deal closes. In this episode of Changing Channels, GoTo channel chief Mike Day joins Larry Walsh to discuss how customer experience, retention, vertical specialization, and outcome-based engagement are reshaping channel strategy. Day explains why partners must become more involved throughout the customer lifecycle, how GoTo is building deeper vertical practices such as automotive, and why partner…
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