Disrupt Your Competition Through Customer Amazement with Shep Hyken

The SmallBizChat with Melinda Emerson · Aug 16, 2019 · 22m · transcript

In this episode, Melinda Emerson discusses disruption and great service with Shep Hyken, the benefits of the subscription business model, and the difference between satisfied and loyal customers. They delve into customer service rules for ecommerce and retail, creating a customer-focused culture, enhancing customer service pre-sale, and utilizing surveys for customer feedback. (0:00) Introduction and Podcast Giveaway Contest (1:10) Guest Introductions - Shep Hyken, Gerald Hartnett, and Becky Wilson (3:26) Interview with Shep Hyken - Disruption and Great Service (6:11) Benefits of the…