Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
253: More Than a Keynote: How Great Speakers Help Companies Change
What Companies Should Know about a Customer Experience Keynote Speaker
Summary:
In this episode of The Customer Service Revolution Podcast, Denise Thompson sits down with John DiJulius for a behind-the-scenes conversation about what it really means to be a conference speaker.
While many organizations think of a keynote as a high-energy moment in an agenda, John explains that the best keynotes do more than motivate. They help leaders see what needs to change, give teams a common language, and create a spark that can become real transformation if the company knows what to do next.
John shares…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.