Most Moving Companies Skip These Two Steps Every Single Morning! Push Series Ep. 3
The first leader your customer experiences is not your dispatcher. It is not your GM. It is not the owner.
It is the team captain. And his leadership begins before he ever receives the customer's address.
Push Culture episode three goes back to the beginning of the day. Steven Reed breaks down the full pre-trip system at Big League Movers: why the team captain arrives thirty minutes before everyone else, what five photos he takes before the job is released, why the hood must be physically opened, and the sequence every moving company in North America should be running before a single truck…
The skinny
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