Latest / Voices of Otolaryngology / Intentional Career Building
Transcript
- 0:01Welcome to the Voices of Otolaryngology podcast series, where we spotlight
- 0:05diverse perspectives and insights within the field of otolaryngology.
- 0:08I'm your host, Rahul Shah.
- 0:10Let's jump into it.
- 0:12Welcome to the Voices of Otolaryngology.
- 0:15I'm super excited to have my friend Doctor Kelly Malloy with us.
- 0:19We are in celebration of Women in Otolaryngology month in March.
- 0:24Doctor Malloy, would you like to introduce yourself
- 0:26and maybe get us all fired up for WIO Month,
- 0:29which should be WIO Year, which should always be WIO.
- 0:31Oh, but let's let's start with March.
- 0:33But, Doctor Malloy, let's get to know you.
- 0:35Thank you, Rahul.
- 0:36This is really fun.
- 0:37I'm excited to be here.
- 0:38So, my name is Kelly Malloy.
- 0:41I am a head and neck surgical oncologist at the University of Michigan.
- 0:45I am a professor.
- 0:47I ran our head and neck fellowship
- 0:49for the better part of a decade, and have recently, moved into,
- 0:53an associate program director role again, but still very involved with education.
- 0:59Participant in our, clinical trials group here at Michigan.
- 1:03But I spend most of my time now is the chief clinical officer
- 1:07of our adult hospitals of Michigan Medicine, which is the
- 1:11integrated academic medical center of, the University of Michigan Health System.
- 1:16Fantastic.
- 1:18Could you tell the folks a little bit about your journey?
- 1:21I know you as a friend and colleague and leader in WIO,
- 1:23but I might not even know this. Where did you grow up?
- 1:25Where'd you go to school?
- 1:26All of that in, like, 60 seconds...
- 1:29Okay. Well, I grew up outside of Philadelphia.
- 1:31I went to a small, all girls, independent school, which, really
- 1:36kind of framed my early development and I think gave me,
- 1:40honestly, the confidence and “hutzpuh” to
- 1:44grow into being a surgeon in a field
- 1:48that at the time I was entering, it was still fairly male dominated.
- 1:51And, from from Agnes Irwin, which was the school that I attended.
- 1:56I went on to Princeton University, then Jefferson Medical College,
- 1:59now Sidney Kimmel Medical College at Thomas Jefferson University,
- 2:03and, did my residency training there as well.
- 2:06I came to Michigan for head and neck fellowship and, loved that.
- 2:11Loved the Midwest.
- 2:12Did not anticipate that, as a as a younger person that it would
- 2:16it would be such a great, cultural match for me.
- 2:20I then joined the faculty at the University of Pennsylvania for four years.
- 2:24Was a wonderful place to cut my teeth,
- 2:27learn my surgical practice, wonderful colleagues there.
- 2:30My family's still in Philadelphia, so that was wonderful.
- 2:33But, in, 2012, I took the sort of move
- 2:39leap to permanently relocate to the Midwest.
- 2:42I've been, Ann Arborite, right, for the last, I guess 13, almost 14 years.
- 2:47And, it's been fantastic.
- 2:50The university here has been wonderful to me.
- 2:52I feel very passionate about Michigan.
- 2:54And, I'm passionate about our field.
- 2:57I think, you know,
- 2:58you started this conversation with, it's Women In Otolaryngology Month.
- 3:02And as I noted, you know, I kind of come from a just distinctly,
- 3:06women oriented background.
- 3:10I have two younger sisters who are also professionals.
- 3:12And, and just my whole upbringing and worldview has really been around,
- 3:18you know, inclusion and feeling that, you know, at some point, this is,
- 3:24this is it's wonderful to be a woman in otolaryngology,
- 3:27but it's really wonderful to be an otolaryngologist.
- 3:30And what that, really entails for all of us and how we can continue
- 3:34to raise each other up with issues that historically may have been
- 3:37called women's issues, but really are human issues.
- 3:40So that's that's what gets me excited about our Academy.
- 3:43It's what gets me excited about WIO, and,
- 3:46and the Women in Otolaryngology Month that, as you said, is is launching now.
- 3:50Awesome. So I did not know this.
- 3:52That's why I love these interviews. And everybody knows we don't prep for them.
- 3:55We just have a good time.
- 3:56So you're the oldest of three girls?
- 3:59Three girls? Yes.
- 4:01What do you, your younger two siblings do?
- 4:03My, sister, who's two years younger than me, is a history teacher
- 4:08and chair of the history department at an independent school
- 4:11in Wilmington, Delaware called the Tower Hill School.
- 4:14She's also a lacrosse coach, so she kind of does everything.
- 4:17She has two girls herself, and they, are either at Tower
- 4:21Hill or the youngest just got in for something called Tower Tots.
- 4:25That's the three year old program, so that's exciting.
- 4:27We're very excited. But you sound like the proud aunt.
- 4:30I mean, that three year old's going to crush it. Kelly.
- 4:32I mean, she's on the path.
- 4:33You're a proud auntie.
- 4:35Absolutely. She already is crushing.
- 4:37And then my youngest sister is an attorney by background.
- 4:41And spent a significant portion of her career in law enforcement.
- 4:45She was a district attorney,
- 4:47in the Philadelphia DA's office, and had a remarkable record there.
- 4:51And is now, using that law degree and different
- 4:54venues, sort of more as an independent player at this moment.
- 4:58So it's exciting to see where her mind is going from a next step
- 5:03mid midlife, mid-career, what her next move is going to be.
- 5:07I remember you at UPenn when I came up there as a junior faculty member.
- 5:12You were running simulation, and that was one of your passions. So
- 5:18from simulation to where you are now, it's not a leap.
- 5:23It's just talk a little bit about, I think one, one way we could use
- 5:26this is maybe to mentor the next generation, you know.
- 5:29And you, you think will Kelly Malloy be Kelly “simulation” Malloy?
- 5:34Will you be Kelly “WIO” Malloy?
- 5:36Will you be Kelly “chief clinical officer” Malloy?
- 5:39But there's many hats and evolutions of a career.
- 5:43Absolutely.
- 5:44Now, I love that question.
- 5:45And it does.
- 5:48It does beg the question of, you know, what you do early on
- 5:51certainly sets the framework for your future, but it isn't usually,
- 5:55I think, for most of us,
- 5:56exactly what we're doing ten years in 15 years in, 20 years in.
- 6:00Which is really very exciting.
- 6:01But you're right.
- 6:02I don't think at the outset of my career I had any of this really on my radar.
- 6:06My goals as a young surgeon were really to be the best surgeon I possibly could
- 6:11be, best clinician, a great contributor to research, and my niche.
- 6:15Really.
- 6:16I wanted to be around education and education research.
- 6:19So that is where I launched at Penn and then brought
- 6:22a lot of that simulation scholarship, to Michigan.
- 6:27And then through the work with wonderful research collaborators
- 6:31and friends, Sonya Malekzadeh, Ellen Deutsch, really brought that
- 6:37early skills curriculum, now lovingly known as bootcamps.
- 6:41That model to not only the northeast, but eventually throughout the country.
- 6:46Because of wonderful colleagues
- 6:48like yourself who showed up and helped us out
- 6:50with these courses, contributed to them, helped us modify the curriculum,
- 6:54and then deploy it in their own regions,
- 6:58whether, you know, all over the country, the West, the Midwest, the, South.
- 7:03And, you know, Florida has several programs.
- 7:05I mean, it's amazing where it is now, I think from
- 7:08how did that sort of launch me?
- 7:10It certainly launched my scholarship.
- 7:12My presence nationally, it developed my network really rapidly.
- 7:16Because you can't go all alone in these educational areas.
- 7:19You need to develop your network around other education
- 7:22leaders around the country.
- 7:24The Academy was really important to that, really supporting
- 7:27this kind of curriculum, not only in the early phases,
- 7:31but bringing in and to the education committees and a priority of the education
- 7:36steering committee.
- 7:37Back in the day, the Society for University
- 7:41Otolaryngologists, also very important with some of the,
- 7:43you know, backing us for some of the research, funding
- 7:47to kind of get more bootcamps launched and to actually do
- 7:50the state of the science and the state of the Union,
- 7:53so to speak, for for simulation education in the United States and Canada.
- 7:58So that was really exciting.
- 8:00So that that piece of it.
- 8:01And then I think, as you meet leaders,
- 8:04I'm a big believer in the importance of intentional network
- 8:09building and building your social capital and your social networks.
- 8:13And I think some of this winds up happening because of the nature
- 8:16of how we are trained as surgeons.
- 8:18You have your residency cohort, sometimes a fellowship cohort.
- 8:21It's many, many of us get involved in
- 8:24in the Academy early and start joining committees, etc..
- 8:27But it's not always so, deliberate.
- 8:31It's what we do because we're excited and we want to participate.
- 8:34We're great volunteers.
- 8:35But I think as time went by, I gravitated towards
- 8:39particularly within the simulation community, you know, locally.
- 8:43Well, this is how we are training to better safety, better quality,
- 8:47better outcomes for our patients.
- 8:50And to deliver that in more interdisciplinary and multidisciplinary
- 8:56venues.
- 8:56You start working on units, you start working in clinics.
- 9:00And that led to more opportunities that as I was doing some of that work,
- 9:06you know,
- 9:06well, should be a great medical director of one of our units.
- 9:10And so I actually became the medical director
- 9:12of the otolaryngology unit that we admitted to at Penn.
- 9:16When I was recruited to Michigan,
- 9:17they were deploying the same University of Pennsylvania model in Michigan.
- 9:21So that job was offered as an opportunity for me to apply to.
- 9:25So I came in as the medical director of our unit at Michigan.
- 9:30I did that for a number of years.
- 9:32And then again, you're sort of deploying the same skills.
- 9:35How do we upskill each other? What is the curriculum?
- 9:37How do we focus on quality and safety access for our patients,
- 9:42patient experience?
- 9:43All of these things sort of built on top of each other in a way
- 9:47that doesn't exactly look linear, but really made sense in my career.
- 9:51And so from there, a couple reorganizations later,
- 9:55there were other opportunities I became, about eight years ago
- 9:59now, I became the associate chief clinical officer for surgical services,
- 10:03which gave me the opportunity.
- 10:04I then had all of the medical directors that support surgical services
- 10:08from ICU directors, general Care, and, our largest O.R.
- 10:13suites were reporting to me.
- 10:15That allowed me the next level of skill and starting to integrate
- 10:19those important services, how we deliver surgical and procedural
- 10:23care to patients, how we interact with our ambulatory partners, how we work
- 10:29across an expanding statewide network, bringing patients in on transfers.
- 10:33This brought me through the pandemic and all of those,
- 10:38disruptive changes, but lots of learning.
- 10:40We did things, you know, obviously we shut down our O.R.s.
- 10:42We started running them at a low level, but for our time
- 10:46sensitive care, very quickly, we instituted Saturday O.R.
- 10:51That sounds terrible, but actually was a really wonderful adjunct.
- 10:55And when we finally, retired
- 10:59that honestly, just in December of this year,
- 11:02this fiscal year, that there were a lot of sad surgeons
- 11:07because it had become part of their, their work life balance.
- 11:11If you do a Saturday O.R.
- 11:12you can take another day off during the week and, and flex.
- 11:16And we had some incentives around that.
- 11:18And so that program may come back down in the future.
- 11:21We just opened a new hospital which makes it a little bit
- 11:23less relevant in the current moment.
- 11:25But that's that's the kind of cool, creative work that this job allowed me
- 11:29to do.
- 11:29And then, about two years ago, I had the opportunity to move on
- 11:32to the Chief Clinical officer role, which allows me a greater,
- 11:36area of impact and more integration with our emerging statewide networks.
- 11:40So Doctor Malloy used an interesting phrase, intentional network builders.
- 11:45I wrote that down.
- 11:47Talk a little bit about that.
- 11:49Part of being a surgeon is the solitude of the O.R..
- 11:53You put your head down and you do your work.
- 11:56I would say we're not natural networkers.
- 11:59Are you a natural networker?
- 12:00What are some advice you could give our colleagues?
- 12:04I think that
- 12:07we are.
- 12:08That there is the beauty of the solitude
- 12:10of the operating room and the fact that that is our controlled environment.
- 12:14It's a place that we can retreat and focus
- 12:16beautifully on the work that we've been uniquely trained to do.
- 12:20I would also say that throughout otolaryngology,
- 12:23there are all of these partnerships, no matter what kind of otolaryngologist
- 12:27you are and what you might focus on in your practice,
- 12:30there are all these relationships with others, that already
- 12:35intervene in that operating room.
- 12:37We do cases with a myriad of other surgical disciplines.
- 12:40We interact with a myriad of anesthesia providers
- 12:44and, nursing and technologist colleagues.
- 12:48And so even there, you know, building relationships just to get your O.R.
- 12:52working, you know, is actually ingrained in us.
- 12:56And so, I think to leverage that more broadly,
- 12:59I think there's
- 13:01that there's what you're interested in beyond the operating room or to enhance
- 13:04your practice. Right.
- 13:05Let's think about all the things that the Academy level.
- 13:08And when you make that first volunteer move in the,
- 13:11you know, for a committee that you're interested
- 13:13in, it's not just to serve the Academy and to,
- 13:17I'm sure it's also to meet other people with like interests
- 13:23who are further along in their career or might have something in their research
- 13:27portfolio or their practice portfolio that you are interested in.
- 13:31And it may seem very self-serving and that's appropriate.
- 13:33And it's okay.
- 13:34So that is part of, you know, as you're selecting the ways
- 13:38in which you volunteer, what are you personally looking to benefit from it?
- 13:42And I think that's how you start to think about filling in the gaps of,
- 13:47wow, I have a lot of support in my clinical career.
- 13:51I need more support in my research career.
- 13:53I need more support in my in my Academy network.
- 13:57And so how do I branch out into something that I don't know
- 14:01that much about, that I'll learn from and that I will make more connections?
- 14:04Say, a board of governors committee.
- 14:07So things like that.
- 14:08I think really it has to be aligned with your interests.
- 14:10But I would encourage people to also
- 14:11think about how their they want to grow at different parts of their career.
- 14:15I love that love that phrase.
- 14:17What was your major at Princeton?
- 14:20Your undergrad major?
- 14:22I majored in history.
- 14:23I knew it because you use words like myriad twice.
- 14:27That's like my favorite word.
- 14:29And people always criticize me because not a lot of people use “myriad.”
- 14:32But I used it twice.
- 14:33And, you know, I'm a Boston guy, and some would say I want to be wicked smart.
- 14:38So I was able to kind of jump all over that.
- 14:42Some would say
- 14:44your career has taken an unusual route.
- 14:48And you can you can frame that how I want
- 14:50and you can define usual how you think I'm interpreting it.
- 14:54Warren Buffett's right hand partner, Charlie Munger, used to give a great quote
- 14:58or gave a great quote: “Average decisions yield average results.”
- 15:04So think about your career with that.
- 15:06You've had leaps.
- 15:07You've done different paths.
- 15:09You've raised your hand to be medical director.
- 15:11You raise your hand to take on a WIO endowment and transformed it.
- 15:15Talk a little bit about perhaps taking an unusual route.
- 15:19Or when you advise people, sometimes the safe average
- 15:22decision will only get you so far.
- 15:25Well, I think one of those things that leaps to mind
- 15:28when you say that the unusualness of my career,
- 15:31I think a big leap that I took, really,
- 15:35was to double down on this career of physician executive leadership,
- 15:40and that doubling down really happened when I decided in my late
- 15:4540s to go back to school, in a full time, it was an executive MBA program.
- 15:51And not all physician executives are going to do that.
- 15:53Plenty of them are going to tell you that,
- 15:55you know, you learn most of this on the job.
- 15:57You can do this without the formal education.
- 16:01And for me to make the decision because it's not as though
- 16:06you slow down clinically or you slow down on your executive work, you just add on.
- 16:11And so for me to say, I'm going to take this on for the next two years
- 16:15and I'm going to do it, I'm going to do it well.
- 16:17And I think that really was it.
- 16:20It was such an investment of time,
- 16:23energy,
- 16:25my talents, that one that that was a big pivot for me.
- 16:30And it has paid dividends, I think, for anyone considering
- 16:34that kind of leap.
- 16:37I think that that's an important thing to be brave to do.
- 16:41If you really think that is going to enhance how you think, how you work,
- 16:45and that it will go
- 16:46beyond just getting you the next position, I think that's the important thing.
- 16:50Really be in it because you'll want to do it and you're craving the the learning.
- 16:54So I think that that was a big leap.
- 16:56Let me interrupt you there, because I will we'll go back.
- 16:59But I want to talk about the MBA.
- 17:00I did my MBA as well, and I can't do the math.
- 17:05How old I was, you were,
- 17:08hold on.
- 17:12I was, late 30s.
- 17:14Early 40s.
- 17:15You were the same. Yeah, something like that.
- 17:17I was actually, like, 47 when I said, okay. So.
- 17:20All right, so I was, I mean, 39 or something.
- 17:22We do something at our dinner table.
- 17:24Maybe you can take this to your three year
- 17:25old niece because she's obviously a superstar.
- 17:27We call it “High/Low/Buffalo.”.
- 17:29I love that!
- 17:32Let's not even describe it to people. Let them figure it out.
- 17:35All right, let's do “High/Low/Buffalo.” All right.
- 17:36My daughter taught me this. And she's 20.
- 17:38So her and your three year old niece would get along great.
- 17:40So for my MBA the high
- 17:44the high was just learning.
- 17:47I didn't know what force majeure meant.
- 17:49I didn't know what receivables meant.
- 17:51I didn't know supply chain.
- 17:53I just loved the learning.
- 17:55I did what you did. Two years, the low point.
- 17:57I don't know if you can relate to this.
- 17:59I had an exam on a Friday and it was online back then.
- 18:03Online exams weren't too popular, so the interface wasn't as great
- 18:07in the late 2010s.
- 18:09And, put our kiddos to sleep.
- 18:12The exam ran from 9 to 11.
- 18:14It was an accounting exam, so I started at 9:30.
- 18:17I got tired and I put my head down, and then I fell asleep until like 10:40.
- 18:22So I had to bust through the exam and then the buffalo.
- 18:27Even to this day, I’ll bump into someone from a class.
- 18:30Oh, didn't we take this class together?
- 18:32So those are my “High/Low/Buffalo”. The MBA.
- 18:34How about Doctor Malone's
- 18:35“High/Low/Buffalo” and make it proud so your niece knows that she did you well.
- 18:39Absolutely.
- 18:40Wonderfully.
- 18:41That three year old already does “High/Low/Buffalo” at the dinner table.
- 18:44That’s who I learned it from, so wonderful technique.
- 18:48My high from the program really
- 18:53had to be the people from the professors to my co students.
- 18:57There were there were some physicians in the group, but mostly not.
- 19:00And to learn from a senior vice president,
- 19:05at GE Aviation in my group
- 19:08and an Episcopalian priest who was also in my first, work group.
- 19:13I it was incredible learnings.
- 19:15And from the people, not just the material, that that was my high.
- 19:21My low, I agree.
- 19:24You name the exam.
- 19:25I think it's probably a tie between weirdly, for all the statistics
- 19:29that we get in medicine,
- 19:30the the business statistics exam darn near brought me to my knees.
- 19:35And the number of times that you're,
- 19:37you know, scanning something before the deadline
- 19:39and all of these things that were just kind of those, those were the lows.
- 19:43There's the added tension there.
- 19:44But I’d do it again.
- 19:46But did you fall asleep during an exam?
- 19:48No, no. That's impressive.
- 19:50I had a college roommate pull that off once.
- 19:52Calculus. I'll never forget that.
- 19:54But you're now my second fall asleeper.
- 19:56I got a C in the class, and that's why I just make sure I hire a good CFO.
- 20:00Yeah.
- 20:02And I think my my buffalo.
- 20:05What surprised me the most about it, was
- 20:11I was worried about being an older student.
- 20:13Not so much that I wouldn't be able to do the work or anything like that.
- 20:17That wasn't the issue.
- 20:18But just, you know what, I would I resonate with my classmates,
- 20:24and I think that there was a very vivid memory
- 20:27of a karaoke party that the guys in my class set up on the parking garage.
- 20:32I know that they've never seen Flashdance.
- 20:35They don't know. They don't know those songs. Footloose.
- 20:37But we we had it was very cute.
- 20:39They do know Madonna.
- 20:41And so we did like a Madonna thing and and those were the things that it was
- 20:45just that the social integration of even the older students was really,
- 20:50it was so surprising and a lovely, lovely way.
- 20:52I always went to bed earlier, but I
- 20:56but I was there for at least a few rounds of karaoke.
- 20:59Yeah, I, I was with different generation.
- 21:03I said, oh, did you see Top Gun?
- 21:05And then they mentioned the modern Top Gun.
- 21:07I said, no, no, no, Tom Cruise.
- 21:09And they said, oh my God, there's a first one?
- 21:11So yeah, there we go.
- 21:13So, Doctor Malloy, did you wake up and say,
- 21:17one day when I grow up, I'm going to be a chief clinical officer?
- 21:21Did did you go out and seek that at Michigan?
- 21:25How are you in the right place at the right time, or was an opportunistic?
- 21:29Give us some give advice to folks that are out there
- 21:33that want to grow up and be like you.
- 21:36It's a great question.
- 21:37So for me, I think,
- 21:40well, the first thing I would say honestly is
- 21:42if you've seen one organizational chart, you've seen one organizational chart.
- 21:46That which is a chief clinical officer might be more like a chief medical
- 21:50officer.
- 21:50And so in your own organization, if you're interested in this kind of career,
- 21:54looking at those, asking for those organizational charts,
- 21:58looking at them, talk about a great way to build your network,
- 22:01calling somebody else, somebody up on this org charts and asking,
- 22:05you know, for a cup of coffee goes a long way.
- 22:07If you're interested in this kind of work.
- 22:09I think that, so that piece of it.
- 22:12No, I didn't even know this role, what this role was when I started my career.
- 22:16So that that's pretty typical.
- 22:18I think increasingly with medicine and it's,
- 22:22you know, care delivery being so complex, I think it is becoming more
- 22:25and more apparent to younger and younger surgeons that
- 22:30these roles exist, that they're important, that they drive change,
- 22:33that it's a great way to have greater impact
- 22:36than you ever will have in your unique practice.
- 22:39I love my practice.
- 22:41I still take care of a lot of patients.
- 22:43But I really get a lot of sustainment and purpose from helping patients
- 22:49that I will never meet
- 22:50because of the things that I do at the hospital and health system level.
- 22:54And so I think meeting people through that org charts really important,
- 22:58talking to people like me, there's a lot of otolaryngologists
- 23:01that do versions of this work, perhaps not exactly the same,
- 23:05but versions of this work.
- 23:06And so networking with us is really important.
- 23:10And then I think there are increasingly, you know,
- 23:13University of Michigan Art Department of Surgery has actually started a,
- 23:18a health care executive
- 23:21fellowship for surgical residents who are interested in this kind of work,
- 23:25because a lot of our colleagues on the,
- 23:27medical disciplines get here through a different pathway.
- 23:31They might be a little bit more primed early in their careers.
- 23:34And so now we are training people
- 23:36in their research time to think about these careers early.
- 23:40Consider extra education, whatever that might look like.
- 23:44And we give them a mini MBA run through
- 23:47over the course of their year or two in the lab, which is pretty cool.
- 23:51And I think you can look to that kind of opportunity as well.
- 23:56I would stress, and you
- 23:57mentioned it, and I often mention this to mentees,
- 24:01be a great, excellent, superb clinician.
- 24:04First.
- 24:05Yes, it will you I loved MBA so much
- 24:09respect for business folks out there.
- 24:12Please just be a great doctor first and everything will come forward.
- 24:16I'm sure you hear
- 24:17sometimes med students, trainees want to put the cart in front of the horse.
- 24:21And I think of the “horse” as great clinician.
- 24:23I don't know if you have feedback on that, but I see it a lot.
- 24:26I 100% agree, and I think particularly when you start your practice,
- 24:30your training years are behind you.
- 24:33Focus on your clinical career for the first minimum two years,
- 24:37but three, four and five.
- 24:38There is so much learning and honing of those skills
- 24:41that they'll never be completely rote, but you'll be so much more comfortable
- 24:45and your brain space will open a few years down the line
- 24:49for these other opportunities and make you much better equipped to do that.
- 24:54And to balance it, because you won't want to give up
- 24:56your clinical career and you don't need to, I think is the other thing.
- 24:59Being a clinician is your superpower.
- 25:01And a lot of these conversations with your your peers in the health system
- 25:05or across, you know, anywhere that you're going to be interacting with,
- 25:10you know, folks in finance and accounting and strategy and all of those domains.
- 25:16Being a clinician and knowing that work and being able to advocate
- 25:19for your peers on that is your superpower, so that that piece of it,
- 25:23you don't ever want to give it up,
- 25:24but you want to hone it early because you never get those years back.
- 25:28Let me give you a leading question.
- 25:29I have an answer, but I'd love to hear yours.
- 25:32So try to answer this affirmatively.
- 25:35Are otolaryngologists uniquely
- 25:40trained?
- 25:40Situated? Learned?
- 25:43To be administrators?
- 25:45Are otolaryngologists uniquely suited to be chief clinical officers,
- 25:50chief medical officer surgeons and chief president of the medical staff, deans?
- 25:55I think they are.
- 25:56I'd love for you to answer affirmatively and build the case, inspire
- 25:59the next generation of leaders.
- 26:02It's a wonderful question.
- 26:04I think they are too, because we have a lot of evidence around the country.
- 26:08We have a lot of evidence and medical school leadership, university
- 26:11leadership, obviously health system leadership, medical group leadership.
- 26:16It's it is that the data is out there. Why?
- 26:21I think I'm still trying to figure that out.
- 26:24But I do think that some of it is probably rooted
- 26:29in the fact that we have practices that, by their very nature,
- 26:34are well distributed across lots of areas of, of medicine.
- 26:39And we have to balance that, ambulatory practices,
- 26:43surgical practices that require inpatient venues, outpatient venues.
- 26:48We have.
- 26:49So our brains really have to work and shift in ways to,
- 26:52you know, our, our high throughput days where you really are trying to move
- 26:56volume across.
- 26:57This is going to sound businessy, but this is the point you know, over a high,
- 27:02high cost, you know, fixed cost environment,
- 27:04the more volume you get through, the better off you are, right?
- 27:06Those costs aren't going away. So just do more volume.
- 27:09To: How are you strategic around, you know, shortening the length of stay
- 27:13for that very, complicated surgical patient who's going to need an inpatient,
- 27:18stay.
- 27:19So I think we're naturally attuned to this,
- 27:21even if we aren't always conscious of it and our, our in our daily work.
- 27:26So I think part of that is where the launching comes from.
- 27:29I think we're also a very curious bunch.
- 27:31And I think that leads us to ask ourselves a lot of important questions
- 27:35about improvement.
- 27:36And that also leads us down these paths of how am I going to improve things
- 27:39in the medical school?
- 27:40How am I going to prove things in my department?
- 27:42How am I going to improve things in my hospital or clinic?
- 27:45That, too, feeds some of that.
- 27:46But I'm super excited to hear your answer because I think you're probably further
- 27:50along than I am.
- 27:51No, I agree completely with you.
- 27:54I thought this was a self-serving circular discussion because I agree with you.
- 27:58I think we see patients from newborn to geriatric.
- 28:02You nailed it with the practice
- 28:03setting, rehab, inpatient, outpatient, ambulatory, office.
- 28:07I loved your point earlier.
- 28:09And I will steal it, but always give you credit: Intentional network builders.
- 28:13By definition, we're collaborators.
- 28:15We know how to reach consensus.
- 28:17You know how to get Pulmonary, GI, Otolaryngology, in a room.
- 28:20When you have multidisciplinary tumor conference.
- 28:22You know how to problem solve.
- 28:24And with the patient the goal is crystal clear.
- 28:27As a leader, you have to define that goal.
- 28:29I also know we’re wicked smart, right?
- 28:32We're taking from the top of the cream,
- 28:33you're taking some of the best and brightest.
- 28:35So I think that's why we're situated.
- 28:38As we wrap up, I want to spend some time on Women in Otolaryngology.
- 28:43This is WIO Month in March.
- 28:45You're a leader, but I'm going to coin a new acronym.
- 28:48You ready for this, Doctor Malloy?
- 28:50I'm ready. All right, I'm a “SWIO.”
- 28:53Do you what a “SWIO” is?
- 28:55It's a
- 28:57supporter of women in otolaryngology.
- 28:59All right, can you take that to your exec board?
- 29:02And maybe, you know, we could just think about that.
- 29:05So big, big fan of the work.
- 29:07I actually remember walking down the hall,
- 29:11at the inaugural WIO meeting, walking down the hall,
- 29:15turning my left my head to the left said, wow, that's really interesting.
- 29:19And now look what it was.
- 29:21I was blown away last year in Indianapolis.
- 29:24Massive hall.
- 29:26And Dr.
- 29:27Durr is your section chairwoman.
- 29:30But what I want to talk about was your presentation,
- 29:33and I don't want you to get into numbers. You don't.
- 29:35I'd rather you not.
- 29:36But you celebrated the tremendous endowment fundraising of WIO.
- 29:43You've really steward that financially.
- 29:45Talk a little bit about that.
- 29:46Was it your MBA that helped you? And,
- 29:49you know, you
- 29:50you have that ability and and just talk a little bit about that.
- 29:54Yeah.
- 29:54I it's been a wonderful journey being the finance officer
- 29:57and chair of the endowment for - it'll be a six year run for me.
- 30:02And I am so proud of the work.
- 30:04You know, I followed incredible women who launched us.
- 30:07And we are now we just celebrate our 15th anniversary, and we are in a position
- 30:12financially that I'm very proud of, both wonderful fundraising.
- 30:16We had a banner year last year and and I'm going to throw one
- 30:20number out because we are now, our endowments over $1 million dollars.
- 30:23And I just think that needs to be said. It's really exciting.
- 30:26It's going to enable us - Doctor Malloy's like, you're like the duo double
- 30:30because you're on one side with the endowment fundraising.
- 30:33But then on the finance investment subcommittee,
- 30:36you're the WIO representative.
- 30:37So you're stewarding that in the right way.
- 30:39Exactly.
- 30:40I got to I got to help you, with our new financial
- 30:43advisor plan and and sort of our investment strategy.
- 30:47It's it's it's been super exciting.
- 30:49I think what's exciting for me about this is that it really is
- 30:52enabling the great work.
- 30:53We're working on a strategic plan, the first one the section has had and,
- 30:57you know, since its inception.
- 30:59And so that'll be work this spring that is funded by the endowment.
- 31:04We now have a budget that this is where the MBA does kick in.
- 31:08I was able to develop this year.
- 31:10Our section's first budget that actually, you know, we can decide
- 31:14what we're doing with our money and, and be principled and deliberate about it.
- 31:19And, and,
- 31:20you know, log in our costs and think about what we're saving
- 31:22and what we're actually going to spend our funds on.
- 31:24This is, allowed us to increase the number, the overall funds
- 31:29for our grants.
- 31:30We just had - the grants process just closed.
- 31:32We have 19 submissions, and a tremendous,
- 31:36opportunity that is only enhanced by the work that we've done.
- 31:40And like I said, I think the changes that will come as,
- 31:44we develop our new strategic plan, which will only be implemented
- 31:47long after I have, pass the baton to the next finance chair.
- 31:52But, we're going to set the section up and the Academy up.
- 31:55Because the work that we fund
- 31:57is of incredible importance to the entirety of the Academy.
- 32:01I think that this is really going to set us up for meaningful work in the future
- 32:05and to continue to build the futures of all otolaryngologists
- 32:09in a way that we are, you know, continuing to be masters of our own destiny.
- 32:13And, you know, all the things that we get excited about, for our careers.
- 32:17I think that this is it's just it's very inspiring work.
- 32:21Men are welcome in WIO.
- 32:24We are about 20 - 30% of that, symposium.
- 32:29You had a wonderful race engineer, from a company
- 32:33that talked to us about team building.
- 32:35So, the other half - Allies are so important. Yes.
- 32:40Yeah. Don't don't be shy.
- 32:41Come on out.
- 32:42And so you could be a “SWIO”as well.
- 32:45I love “SWIO”. I'll bring it back.
- 32:47We we have “SWIO”s coming to our, our strategic plan.
- 32:51It's, it's a, it's a all inclusive strategic plan which is also exciting.
- 32:56What way to make it? Just plural.
- 32:59And the more we use it, it'll it'll really stick.
- 33:01So I'm going to give you a way to end this.
- 33:03You're going to get two chances to end it. Okay.
- 33:06We're going to definitely do “High/Low/Buffalo.” To credit your niece.
- 33:09But you get to choose.
- 33:11Do you want to do “High/Low/Buffalo” for WIO?
- 33:13Oh your your tenure there or for the Academy?
- 33:17I think I'm going to do the Academy writ large.
- 33:19It may include some some WIO but. All right.
- 33:22High. Low, and Buffalo. I'll help you.
- 33:24High of your Academy service leadership?
- 33:26Your tenure, which has been decades.
- 33:29Yes. The high really was,
- 33:34really
- 33:34bringing simulation into the Academy footprint.
- 33:38In a way that is so accepted and, like, assumed now.
- 33:42But this was something that was so many years in the making.
- 33:46And I think the first full Academy meeting that we had
- 33:50when it really was completely integrated, which honestly felt
- 33:54really like Philadelphia was where we we really landed that plane.
- 33:58There were many years ahead where we were bringing simulation into, the meeting.
- 34:03But with the pandemic, it felt a little fragmented
- 34:06until we landed at Philly and I at the for me, that was my
- 34:09high was to really see that be fully integrated.
- 34:13I will agree with you firmly on that.
- 34:15That's people don't understand.
- 34:17You don't wake up and be Kelly Malloy.
- 34:19You don't wake up and be chief clinical officer.
- 34:21There was a lot of mannequins working nights and weekends.
- 34:25Dr. Deutsche. Dr. Malekzadeh. Yourself.
- 34:28And you all changed our field and accelerated us with simulation
- 34:32that you are making a huge impact.
- 34:33And I was witness to that journey. Yeah.
- 34:36So that's what I meant about: You chose a different path.
- 34:39It wasn't easy.
- 34:40It could have failed.
- 34:41But you succeeded. Yeah.
- 34:43Absolutely. Great “high”. Allright, “low” for the Academy.
- 34:46It could be anything is like, I miss my flight.
- 34:48Once, somebody spilled coffee on me.
- 34:52Let me think.
- 34:53My “low” for the Academy.
- 34:56Not not getting on to a committee or something.
- 34:59So I ran for treasurer.
- 35:01I ran for treasurer in 2014, I lost, and that's okay.
- 35:05That happens.
- 35:05That is okay. That's actually exactly what I was about to come up with.
- 35:08I ran for a seat on the nominating committee
- 35:10a couple of years ago, and and it did not work out.
- 35:14And I'm such a positive person that it it took me a minute.
- 35:18Thank you for the prompting to even come up with it as a low.
- 35:20But there was a moment of, you know.
- 35:23Oh yeah. Yeah.
- 35:25Bummer.
- 35:25You know, but it's you got to pick yourself back up
- 35:27because I think that also gets to how you get into,
- 35:31you know, along your career no matter what you choose to do.
- 35:33But certainly if you're going to go into leadership,
- 35:35you are going to have plenty of disappointments and plenty of failures.
- 35:39And having, a growth mindset and some resiliency around
- 35:44that is something that is not easy to do, but you can build that muscle.
- 35:48And and so I think that that's
- 35:51you got to be out there, you got to try and you're going to lose.
- 35:53Oh, I also did not get the, the, annual meeting
- 35:57program coordinator position and that one too, that I thought, oh, bummer.
- 36:02That would have been so fun.
- 36:04Let's just let's just commiserate together.
- 36:06I didn't get the research quality coordinator role in 2012.
- 36:09Let's see like look at this.
- 36:10We just keep putting our selves out there.
- 36:12Put your hat in the ring, be deliberate about it.
- 36:15Talk to people, build the network, get some feedback, keep moving.
- 36:19And so that's that's really that's that's the message there.
- 36:23So I'll give you a buffalo then you give me a buffalo.
- 36:25In Indianapolis,
- 36:27when we were doing the site visit, I turned around and Justin Timberlake
- 36:31was having breakfast right
- 36:35there, and he, like, didn't even acknowledge me.
- 36:39He's so mean.
- 36:40I'm never going to listen to his music again.
- 36:42So, like, ignored me completely.
- 36:44Then he left and I chased him down like a fan,
- 36:47and he, like, just stared at me blank, so I don't care.
- 36:51I mean, I'm 50 years old. I can chase anyone I want.
- 36:54Did you chase my buddy Kelly, who stared at you when, like, with the blank face?
- 36:57Or what's been your Buffalo of the Academy?
- 37:00I think I have two buffaloes.
- 37:02One also goes back to the early days of simulation.
- 37:05One of our first in meetings.
- 37:07Sims was super low tech.
- 37:09We basically just brought some fake blood in a
- 37:12IB poll and had a scenario happen in a a room.
- 37:16And the wonderfully,
- 37:21I mean, just the amazing commitment of the acting of our peers.
- 37:26I, I think it was well, I won't name names here
- 37:29because I don't want to embarrass anyone but one of our peers.
- 37:32Just such a dedicated, Oscar worthy moment of collapsing
- 37:37from anaphylaxis during this scenario in a in a room.
- 37:41I mean, there was a gasp, but it worked.
- 37:43And so that was one of the wonderful early Buffalo.
- 37:47I think my other buffalo came from Indianapolis
- 37:50and the the, the band performance of our peers at,
- 37:55one of the local clubs with and I will miss everyone but -
- 37:59Al Merati, and Soham Roy, and, I mean, Mickey Stewart on drums?!
- 38:03That was one of the best Academy moments of recent memory.
- 38:08So I would just put that out there
- 38:09that we are a multi-talented group, and it is so great to see that.
- 38:13Yeah.
- 38:13As your niece would say, Aunt Kelly, is that a high, or is that a buffalo?
- 38:17But I think it could be both.
- 38:18I think it's a buffalo (laughs) So
- 38:21as, as we wrap up, I'll give you a final comment.
- 38:24What's next with WIO?
- 38:26It is Herculean and awesome to start it.
- 38:31Then it becomes an adolescent.
- 38:33And you were in that phase and then you matured it.
- 38:36Now WIO is going to go off to college.
- 38:40And how do you in the gestational cycle
- 38:43of a section - And it's been masterfully done.
- 38:48Textbook.
- 38:50Harvard case study.
- 38:51On how WIO has grown.
- 38:53What's next?
- 38:54And maybe that's the strap plan.
- 38:55But could you opine a bit, what's next?
- 38:59Yeah, I mean I,
- 39:01I think that
- 39:03WIO has really developed into a mature organization.
- 39:07And I say that insofar as I think that we are going to be
- 39:12not the only major purveyor of content, but, to feed into our annual meeting,
- 39:17but also throughout our Academy annual years.
- 39:21Right. Like, you know, the
- 39:23the content around
- 39:25everything from practice building and early career
- 39:30concerns, to midlife and, and I think, peri-retirement.
- 39:34I think you're going to see more content from us
- 39:38for everyone around sort of being prepared financially,
- 39:43mentally, your family issues, things like that.
- 39:46So I think that we're going to see more maturity around that
- 39:49and more, consistency in content, meaning that
- 39:53we're now in a financial position where we can commit to more
- 39:57and have less uncertainty as to what we can do year over year.
- 40:00So I think that's that's exciting.
- 40:01I think you'll see us more consistently visible in the future.
- 40:05I think one of the things that you will see WIO doing in the future is
- 40:11tackling some of the thornier issues
- 40:14alongside the entire Academy, around workforce.
- 40:19I think there's a lot in workforce.
- 40:21It isn't just about the gender pay gap, but that needs that needs to be addressed.
- 40:26And that is not entirely WIO’s concern.
- 40:29Of course, it's not entirely the Academy's concern.
- 40:32It is Otolaryngology’s concern.
- 40:34It is American health care's concern.
- 40:37And so how I think you're going to see
- 40:39WIO stepping into that and helping frame the conversation,
- 40:42because I think right now everyone at the Academy cares about this.
- 40:47How we move forward is a challenging thing to figure out.
- 40:52And so I think WIO is going to step into that space and bring
- 40:57everyone along with us, because it can't just be us
- 41:00and it can't just be the Academy, but we're going to have to find ways to hold
- 41:04everyone accountable to being better.
- 41:07I think that's where we're headed.
- 41:09And I think some of the other thorny workforce issues around
- 41:12just how we're going to practice in the future.
- 41:13I think this is the, this is something where you're going to see WIO
- 41:17have a strong, collaborative presence in the future.
- 41:21I always love chatting with you.
- 41:23I've known you for two decades, and I always keep saying, this is the last word.
- 41:26So I'll say something, then you get the last word. All right?
- 41:29You can say anything you want, but here's. Can you.
- 41:31Can you read my sign? Can you read what it says?
- 41:34“SWIO” Yeah.
- 41:35So here I'm putting it right here.
- 41:37So what you can count on are the “SWIO”s out there.
- 41:40Supporters of WIO, myself, the Academy, the other sections together we're
- 41:44stronger.
- 41:45Agree with your initiatives and how the tide should be lifted.
- 41:50And using the collective power of WIO for American healthcare.
- 41:54Amen to that, Kelly.
- 41:55Doctor Malloy, anyway, you want to end this, it's yours.
- 41:59I would just end it
- 42:00with - This is a great time to be an otolaryngologist.
- 42:04This is a great time to be in medicine.
- 42:08It's hard,
- 42:11but the opportunities
- 42:12are incredible to really change things, shape things.
- 42:16I, I am thrilled by the folks coming in to the field
- 42:20and the folks that are raising their hand for the Academy.
- 42:24I would just, you know, ask
- 42:26that everyone continue to push themselves to learn new things.
- 42:29You know, think about
- 42:30once a year, you're really honed in on what you're good at and what you love.
- 42:34Think about what else you'd like to learn about and volunteer there.
- 42:37I just I think this is I'm super positive about the future,
- 42:40and I think it's going to be hard, but it's it's going to be positive.
- 42:44It's going to be fun.
- 42:45And I think I would not there's no one I'd
- 42:47rather be in this, work with than our otolaryngology colleagues.
- 42:51This is this is a great group, and I think we're poised for success.
- 42:56Thank you,
- 42:57Doctor Malloy, so much for joining us on Voices Otolaryngology.
- 43:01Thank you.
- 43:02We hope today's episode sparked some fresh ideas.
- 43:05If it resonated with you, please subscribe and share it with friends.
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