Latest / She Said It Out Loud with Emma Young / General Manager of Commercial at Broome International Airport - Kristy Bailey!

Transcript

General Manager of Commercial at Broome International Airport - Kristy Bailey! · She Said It Out Loud with Emma Young

• 0:00
  SPEAKER_00: You're listening to She Said It Out Loud, where real women share real stories without sugarcoating a thing.
• 0:06
  SPEAKER_00: I'm your host, Emma Young, and I'll bring you on filtered conversations with ambitious women who faced challenges, made bold moves, and learned a lot along the way.
• 0:16
  SPEAKER_00: You'll get real takeaways, honest lessons, and stories that you're gonna relate to.
• 0:21
  SPEAKER_00: Righto, let's get started.
• 0:24
  SPEAKER_00: Hey there and welcome to the podcast.
• 0:26
  SPEAKER_00: I'm your host, Emma Young, and this is, of course, She Said It Out Loud.
• 0:30
  SPEAKER_00: I am so pumped to have you listening to the podcast today.
• 0:35
  SPEAKER_00: Not just because of my guest, who is incredibly exciting, but because I'm just always so thankful that I have you, the listener, download these episodes week after week.
• 0:46
  SPEAKER_00: Or whether today is your very first episode, I just wanted to say a quick mention.
• 0:51
  SPEAKER_00: I appreciate you.
• 0:52
  SPEAKER_00: Today's episode is kindly sponsored by you guessed it, the Broom Closet.
• 0:57
  SPEAKER_00: No excuses.
• 0:58
  SPEAKER_00: If you live in Broom and you have not gone to the Broom Closet yet, I don't want to hear it.
• 1:03
  SPEAKER_00: I have given them a shout out for the past six previous episodes.
• 1:08
  SPEAKER_00: And if you haven't gone down there, talk to the hand.
• 1:11
  SPEAKER_00: This place is fabulous, okay?
• 1:13
  SPEAKER_00: Cocktails, btique, delicious bar food, biggest btique.
• 1:17
  SPEAKER_00: Oh man, Shane and the team, they really know how to do a great Friday evening, Saturday evening, whatever it takes, your fancy.
• 1:25
  SPEAKER_00: Head on down, check them out at Damp Your Terrace.
• 1:28
  SPEAKER_00: Today, my guest is Christy Bailey, who is the GM of Commercial at the Broome International Airport.
• 1:33
  SPEAKER_00: She is a perfect example of the type of guest that I really want to get on the podcast to change things up a bit, as in proof that you can be a mum of four kids, only recently move back to Broome after living in Perth, and slip straight into this significant role at the airport, on top of, well, she is a board member, I should say, of the Broom Chamber of Commerce.
• 1:55
  SPEAKER_00: She is an incredibly busy lady.
• 1:56
  SPEAKER_00: So we sat down and had a conversation about all the things that she gets up to.
• 2:01
  SPEAKER_00: Here's our conversation.
• 2:02
  SPEAKER_00: Hello and welcome to the podcast, Christy.
• 2:05
  SPEAKER_00: I am very pumped to have you on today's episode.
• 2:07
  SPEAKER_00: Now I recently met Christy, who moved to Broome this year, at a few business after hour events with the Broom Chamber.
• 2:13
  SPEAKER_00: Good old Broom Chamber.
• 2:14
  SPEAKER_00: I've been plugging them a lot lately, but they are the masters of business after hours and the networking events are just fabulous.
• 2:21
  SPEAKER_00: I mean, that's one of the main reasons I'm there.
• 2:23
  SPEAKER_00: I just love it.
• 2:24
  SPEAKER_00: But Christy is the GM of commercial at the Broom International Airport.
• 2:28
  SPEAKER_00: So she is a big deal.
• 2:30
  SPEAKER_00: Before I dive into anything else, I'm just gonna let her explain how magical she is.
• 2:35
  SPEAKER_00: So welcome Christy to the podcast.
• 2:36
  SPEAKER_00: Thanks, Emma.
• 2:37
  SPEAKER_00: Thanks for having me.
• 2:38
  SPEAKER_00: Can you explain to my listeners out there a little bit about yourself and what shaped you to be the person that you are today?
• 2:44
  SPEAKER_01: Yeah, sure.
• 2:45
  SPEAKER_01: Well, I am new to Broome, but I kind of consider myself as being old to Broom because I've lived here before.
• 2:50
  SPEAKER_01: So I left Broom in 2007, so I'm really happy to be back.
• 2:54
  SPEAKER_01: But who I am and what shaped me, I'm probably a bit of a tourism diehard, been in and around tourism and aviation for the majority of my career.
• 3:04
  SPEAKER_01: I'm a mum of four beautiful kids who are with me up here and absolutely loving life.
• 3:09
  SPEAKER_01: And yeah, you know, I love that.
• 3:11
  SPEAKER_00: Oh my gosh, I'm still blown away by the four kids bit.
• 3:14
  SPEAKER_00: That's just an achievement in itself.
• 3:16
  SPEAKER_00: Okay, so to start, I want to chat more about your recent move coming from Perth because I know that you said you lived here back in the day, and then you've gone down south, you come back up to be a part of this obviously busy role.
• 3:29
  SPEAKER_00: This is a huge, huge job.
• 3:31
  SPEAKER_00: Uh, you know this.
• 3:32
  SPEAKER_00: Broome is such a unique destination, you know, with tourism, mining, locals, remote communities, they all rely on the airport.
• 3:40
  SPEAKER_00: What role do you think, in your own opinion, that the airport plays in shaping the future of Broome?
• 3:46
  SPEAKER_01: Yeah, it's a really good question.
• 3:47
  SPEAKER_01: And I think my view has probably significantly changed on that, having seen the internals of the airport.
• 3:53
  SPEAKER_01: But I think the airport is a key piece of infrastructure and it's a key gateway to the regions.
• 3:59
  SPEAKER_01: It's a gateway for tourists, it's a gateway for the resources industry, but for community, for people to connect, and that could be for medical reasons, catching up with friends and family.
• 4:08
  SPEAKER_01: But we see Broome Airport as a bit of a hub and the hub and spoke model where we're sort of at the centre of it all, getting people out to various locations, whether they be, you know, as far as Perth or even the East Coast or as close as some of the, you know, remote communities.
• 4:21
  SPEAKER_01: So obviously we're right in the middle of the town, but we're in the heart of uh everything that happens in the Kimelee as well.
• 4:28
  SPEAKER_00: Yeah, yeah, definitely.
• 4:29
  SPEAKER_00: And I mean, the amount of infrastructure, the new infrastructure and the renovations that have gone on.
• 4:35
  SPEAKER_00: I mean, you guys should be proud of yourselves, really.
• 4:37
  SPEAKER_00: I know that you're obviously new to the role, but overall, it's just what's happened is is pretty, pretty significant.
• 4:44
  SPEAKER_01: It is huge.
• 4:45
  SPEAKER_01: We um one of my future projects is to look at a bit of a historical timeline of the airport and how it's come from, you know, a dirt strip that's right through to where it is now, being an international airport and a gateway.
• 4:56
  SPEAKER_01: But we are really proud of what we do.
• 4:58
  SPEAKER_01: We've got a significant investment in not only the airport itself, but in the region through, you know, housing developments and that sort of thing.
• 5:05
  SPEAKER_01: But we've also got a lot of future plans.
• 5:07
  SPEAKER_01: So we're working on uh master planning that goes up till 2045 at the moment.
• 5:11
  SPEAKER_01: So there's no end to what we're doing.
• 5:14
  SPEAKER_01: There'll be over the next five years, there'll be a huge transformation.
• 5:17
  SPEAKER_01: The five years after that, another massive transformation.
• 5:20
  SPEAKER_01: So it's continually evolving and it's really inspirational, I think, to see the level of investment, but also that you know, the future planning, like how far into the future the organization is actually considering and where we'll take broom as part of that journey.
• 5:33
  SPEAKER_00: Wow.
• 5:34
  SPEAKER_00: I mean, I wouldn't have thought it would be that far in the future, but I mean it makes sense.
• 5:37
  SPEAKER_01: Yeah, absolutely.
• 5:38
  SPEAKER_01: I think you need to.
• 5:39
  SPEAKER_01: I mean, we we see ourselves as a core or we have an integral role in growing this town and the region and growing the visitation, like so the economics essentially.
• 5:49
  SPEAKER_01: So we're looking at how we can extend the seasonality, so not just get tourists here for either four or six months, but get them here for eight or nine months or longer.
• 5:58
  SPEAKER_01: How we can ensure there's more connections, more flights in and out of the region so that people can be more connected to the East Coast international, you know, how we can resume those international flights and work with the government on some of those key um priorities and just open the north of WA essentially.
• 6:14
  SPEAKER_00: Definitely.
• 6:15
  SPEAKER_00: I mean, I've I really like you mentioning that about you know, increasing the seasonality of things because it would be so good to have even just a couple of direct flights to the East Coast when it's November and December and it's nice on the East Coast.
• 6:29
  SPEAKER_01: Yeah, absolutely crucial.
• 6:30
  SPEAKER_01: Um, and that brings investment into town.
• 6:32
  SPEAKER_01: You know, we we talk about the need for um new facilities, whether that be a conference, an event center, or whether it be you know indoor play um activity centres for our kids and that kind of thing, but it all relies on extending that seasonality.
• 6:45
  SPEAKER_01: So we need people to be here and the people will invest if they know that they can get a good return on investment 12 months of the year, not just four or six months, then that investment will come.
• 6:54
  SPEAKER_01: So we kind of put ourselves in the forefront of that and look at look, and you know, we work with a lot of organizations in Broom, so we're not doing it alone, but we like to lead those conversations and and try and make that happen for the for the growth of the town, really.
• 7:08
  SPEAKER_00: And look, I'm a big person of really trying to steer clear of negativity.
• 7:12
  SPEAKER_00: However, I personally am genuinely interested to know how do you yourself deal with negative criticism or feedback from the public?
• 7:19
  SPEAKER_00: Because I mean, there's always gonna be those people that are sooking about the parking, they're gonna be sooking about people having to park up and then get the ticket and even people suoking about the bloody arrivals terminal.
• 7:29
  SPEAKER_00: I think people need to remember what the airport used to be like.
• 7:32
  SPEAKER_00: For you being in this position, how do you go dealing with that?
• 7:36
  SPEAKER_01: Yeah.
• 7:37
  SPEAKER_01: I guess I welcome the feedback.
• 7:39
  SPEAKER_01: I think feedback is absolutely crucial, and that gives us a basis to either communicate better or to improve on.
• 7:46
  SPEAKER_01: So one thing that I've noticed since starting in this role is that we probably didn't communicate or engage with the community and key stakeholders as well as we could.
• 7:53
  SPEAKER_01: So we've worked on a community engagement plan as a result of that, where we can get people to come and, you know, for example, we've got a community open day in September where we'll give full access to the public to all of the emergency services, a range of aircraft, our um emergency and safety vehicles, and really just let the public see what we do behind the scenes and the extent of it.
• 8:14
  SPEAKER_01: But also just trying to make sure that we're communicating what we're doing for the community.
• 8:18
  SPEAKER_01: So have a grants program and a sponsorship program.
• 8:21
  SPEAKER_01: So we invest over, I think it's about$150,000 every year into community programs.
• 8:27
  SPEAKER_01: Um, and that's anything from sporting through to cultural programs through to, you know, mental health and other community and initiatives essentially.
• 8:35
  SPEAKER_01: Plus, we sponsor events, so really just looking at communicating better because we do do a lot.
• 8:40
  SPEAKER_01: We're not sitting here just charging people for things like where the perception can be sometimes.
• 8:44
  SPEAKER_01: We're actually, you know, taking what we do and investing it back into the community.
• 8:49
  SPEAKER_01: So it's a communication piece, really.
• 8:51
  SPEAKER_00: Yeah, that's good.
• 8:52
  SPEAKER_00: And that's well answered.
• 8:53
  SPEAKER_01: Yeah, well, I think it's it's an evolving sort of um process.
• 8:57
  SPEAKER_01: We need to keep communicating what we do and keep engaging with the public.
• 9:01
  SPEAKER_00: Yeah.
• 9:01
  SPEAKER_00: Airports operate, you know, 365 days a year and there are so many moving parts.
• 9:06
  SPEAKER_00: What would be, you know, something that would genuinely surprise, you know, the average person about what it takes to run an airport?
• 9:13
  SPEAKER_01: There's a lot that happens behind the scenes.
• 9:15
  SPEAKER_01: So airports are amazing.
• 9:16
  SPEAKER_01: What you see at the front is probably, you know, a I guess a quarter of what actually goes on behind the scenes, but probably the most interesting thing is the level of security.
• 9:25
  SPEAKER_01: So with little old broom, but you can't even get an Allen key into that terminal without somebody taking it off you.
• 9:32
  SPEAKER_01: So you know, we've had an interesting circumstance lately where I was trying to help my colleague set up a digital screen and we just needed a screwdriver to open the back of the screen to insert a USB, and it was quite the process to get the I personally couldn't get the screwdriver in, but we um we managed to to do it under escort and a range of other things.
• 9:51
  SPEAKER_01: So, yeah, just the high level of security, it's really, really um extensive and it's for the safety of everybody.
• 9:57
  SPEAKER_01: Uh, but yeah, it's really interesting to see that just at a regional level how tight the security is.
• 10:02
  SPEAKER_00: Yeah, I mean that is interesting.
• 10:04
  SPEAKER_00: You know, I like I mentioned prior, I'm just assuming that there would be like tradies kind of walking in and out with tool belts and all sorts of stuff.
• 10:11
  SPEAKER_00: But I guess you know, you gotta be vigilant.
• 10:13
  SPEAKER_01: Yeah, and you have to we do a lot of work at the airport, we have a lot of trades coming in doing various things, but it's an extensive process to get them in that sterile area, is what it's called.
• 10:23
  SPEAKER_01: Yeah.
• 10:23
  SPEAKER_01: Um, and then yeah, they're under a watch anytime they're working there, so they can't be left alone at any time, and you know, it's just that the full full security protocol, which is obviously in line with national standards, but it's just interesting to see it at a regional level as well.
• 10:37
  SPEAKER_00: Yeah, for right.
• 10:38
  SPEAKER_00: Besides this busy role, which is a significant job title in itself, you know, you're also on the board for the broom chamber of commerce.
• 10:45
  SPEAKER_00: And to say that you're one busy lady is an absolute understatement.
• 10:49
  SPEAKER_00: And on top of that, you like you mentioned in the intro, you've got four kids.
• 10:53
  SPEAKER_00: Uh, how do you even manage to keep like a work-life balance?
• 10:57
  SPEAKER_01: Well, we live in paradise, so that's the first part.
• 10:59
  SPEAKER_01: Makes it very easy.
• 11:00
  SPEAKER_01: But no, I it all just works.
• 11:02
  SPEAKER_01: I'm I'm an organized person and you know have quite strict kind of routines.
• 11:07
  SPEAKER_01: Not that, you know, I sound not I'm not strict with everything in life, but I like to maintain that kind of level of balance where I'm as strict as knocking off as I am going to work, you know, in the morning.
• 11:19
  SPEAKER_01: So I think it's just maintaining your personal balance, making sure that I'm out and active when I'm not at work and doing things with family.
• 11:26
  SPEAKER_01: But we're in the perfect location to do that.
• 11:28
  SPEAKER_01: So I think work-life balance here is 10 times better than it is anywhere else.
• 11:33
  SPEAKER_01: So I'm actually feeling like I'm on a bit of a holiday up here.
• 11:36
  SPEAKER_01: Don't tell my boss that.
• 11:37
  SPEAKER_01: He won't like that.
• 11:38
  SPEAKER_00: No, no, I won't tell him that at all.
• 11:40
  SPEAKER_01: Work hard, play hard.
• 11:41
  SPEAKER_00: That's it.
• 11:41
  SPEAKER_00: And I guess you've probably noticed at least a significant difference from moving from Perth back to Bruin.
• 11:46
  SPEAKER_01: Yeah, absolutely.
• 11:48
  SPEAKER_01: It's just everything's, you know, not a slower pace.
• 11:51
  SPEAKER_01: I think we're all working just as hard as you know anybody else would be an execs in the city, but I think just, you know, the the proximity of your house to your work and everything is just a lot simpler and a lot calmer than it is in the city.
• 12:02
  SPEAKER_01: So I'm really enjoying that.
• 12:04
  SPEAKER_00: Yeah.
• 12:04
  SPEAKER_00: I mean, thank goodness for that road being opened up, right?
• 12:06
  SPEAKER_01: Oh gosh.
• 12:07
  SPEAKER_01: Yeah, everyone's complaining for the 20-minute commute rather than five minutes.
• 12:12
  SPEAKER_00: Hey, it seems ridiculous, doesn't it?
• 12:14
  SPEAKER_00: It was a nightmare.
• 12:15
  SPEAKER_00: And then I was like, oh my god.
• 12:16
  SPEAKER_00: I mean, I do go to Perth quite often, and then I sit there in traffic and I'm like, this is why I don't live here.
• 12:21
  SPEAKER_00: I come, I love November though in Perth.
• 12:23
  SPEAKER_00: I love the Jacarina trees.
• 12:25
  SPEAKER_00: But other than that, the traffic drives me insane.
• 12:27
  SPEAKER_00: So when it was like that here, I was ready to, I think I got more grey hair.
• 12:30
  SPEAKER_01: Yeah.
• 12:31
  SPEAKER_01: It's um, it's just dead time, isn't it?
• 12:33
  SPEAKER_01: You can't do when you can't get that time back when you're sitting in a car.
• 12:35
  SPEAKER_01: So that's what I'm really enjoying.
• 12:36
  SPEAKER_01: I feel like I've got more hours in the day as a result of those kind of things.
• 12:40
  SPEAKER_00: Yeah.
• 12:40
  SPEAKER_00: Leading onto that then, what's something that excites you or that you're passionate about?
• 12:45
  SPEAKER_01: What I'm passionate about, oh, I'm passionate about food and wine.
• 12:48
  SPEAKER_01: That's my personal passion.
• 12:50
  SPEAKER_01: Oh, yes, okay.
• 12:52
  SPEAKER_01: But in life, I think, you know, broadly speaking, tourism is really my passion.
• 12:57
  SPEAKER_01: And I think that's why the career that I've had has always leaned into tourism, whether it's been the aviation side of things or, you know, direct to uh in tourism.
• 13:06
  SPEAKER_01: But yeah, I'm passionate about experiencing new things, getting out, seeing different destinations, and and you know, a lot of the time I will travel and then bring it back to to what I'm doing.
• 13:16
  SPEAKER_01: And we can really do that in this role as well, going and have a looking at, you know, other areas and what what people are doing at different airports, different cities, different countries, and translating it back.
• 13:26
  SPEAKER_01: So yeah.
• 13:27
  SPEAKER_01: Food, wine, and travel.
• 13:29
  SPEAKER_01: Who doesn't love that?
• 13:30
  SPEAKER_00: And I don't know anybody that wouldn't love that.
• 13:32
  SPEAKER_00: No, that's I'm curious to know what sort of qualifications did you have to start off with, like when you were leaving school to actually get into something like this, to get into this type of position?
• 13:43
  SPEAKER_01: Yeah, well, interesting question.
• 13:45
  SPEAKER_01: And I'm a bit of a dropout, actually.
• 13:48
  SPEAKER_01: Okay.
• 13:48
  SPEAKER_01: I left school at the end of year 10.
• 13:50
  SPEAKER_01: I didn't really, I didn't love school.
• 13:52
  SPEAKER_01: I loved the social aspect of school, but I didn't really like the pace.
• 13:55
  SPEAKER_01: I felt I could be doing more.
• 13:57
  SPEAKER_01: So I reluctantly, or my parents reluctantly agreed to letting me leave and do a course in travel.
• 14:03
  SPEAKER_01: So became a travel agent.
• 14:05
  SPEAKER_01: Did that for a little while and did some, so you know, I did your your cert three, cert four in tourism and those kind of things.
• 14:11
  SPEAKER_01: And then a little bit into my career, or quite, you know, fair way into my career after I started a marketing business.
• 14:16
  SPEAKER_01: Actually, it was focused on tourism and marketing.
• 14:18
  SPEAKER_01: I decided to do a degree.
• 14:20
  SPEAKER_01: So I completed my master's degree in marketing.
• 14:23
  SPEAKER_01: Wow, that's no joke.
• 14:24
  SPEAKER_01: Yeah, it was good.
• 14:25
  SPEAKER_01: I was really glad.
• 14:26
  SPEAKER_01: I mean, it was something I really wanted to achieve.
• 14:28
  SPEAKER_01: I did feel that I what I wanted a degree.
• 14:31
  SPEAKER_01: I don't know that I needed it, but I think it's good to have that discipline.
• 14:34
  SPEAKER_01: I did it over quite a long period of time.
• 14:36
  SPEAKER_01: And yeah, I'm very, very glad that I did it.
• 14:38
  SPEAKER_01: And I'm also glad that I didn't do it, I didn't go to year 12 and do it after that.
• 14:42
  SPEAKER_01: I really, for me personally, needed that life experience to help me to know what I wanted to study.
• 14:48
  SPEAKER_01: So it's hard when you've got kids that you you want them to finish school, go to uni, but I didn't do that.
• 14:54
  SPEAKER_01: So I, you know, I feel like I'm lucky I felt fell into the right roles and into a career that I absolutely love.
• 15:00
  SPEAKER_01: But yeah, there's different ways of doing things, I guess.
• 15:03
  SPEAKER_01: So I just did it a bit of an unconventional way.
• 15:05
  SPEAKER_00: Oh, definitely.
• 15:06
  SPEAKER_00: But I think that that's a really important story that you've I mean, thanks for sharing that.
• 15:09
  SPEAKER_00: I really appreciate that because there will be people, you know, in our age bracket that will have kids that are nearing the end of their high school.
• 15:17
  SPEAKER_00: And it's so easy for us to say now, like, oh, go out and you know, either have a gap year or what you might not decide on if you don't get your ATAR.
• 15:25
  SPEAKER_00: That's a classic example of yes, you might not have graduated high school, but look at where you are now.
• 15:31
  SPEAKER_01: Yeah.
• 15:32
  SPEAKER_01: Exactly.
• 15:32
  SPEAKER_01: I think, and I feel like schools are adapting a bit now with the vet programs and this and that.
• 15:37
  SPEAKER_01: But yeah, I feel like back then there was a pathway, and if you didn't achieve that, you weren't going to be successful.
• 15:42
  SPEAKER_01: Oh god.
• 15:42
  SPEAKER_01: And so I kind of, you know, went the opposite way.
• 15:45
  SPEAKER_01: And I when I think about it now, I think, oh, I was probably just lucky to then end up where I was.
• 15:51
  SPEAKER_01: But when I think back to that, I think it's actually hard work, you know.
• 15:54
  SPEAKER_01: Throughout each stage of that, I wasn't slacking off and being a bum.
• 15:57
  SPEAKER_01: I was, you know, working on the next thing and kind of chipping away at it.
• 16:00
  SPEAKER_01: So just yeah, different, did it all back to front.
• 16:02
  SPEAKER_00: But working in a travel agent when you're in your late teens, yeah, that is still a high-pressure job.
• 16:08
  SPEAKER_00: Yeah.
• 16:08
  SPEAKER_00: And if you think about you need to have a lot of skills even back then as a 17-year-old, where you need to be talking to the public, customer service, dealing with people that are obviously cranky.
• 16:17
  SPEAKER_00: That's the one thing that I think that I would struggle with even now at this age is people complaining about the most ridiculous things.
• 16:24
  SPEAKER_00: So back then, for you to be in that environment from the get-go, that's obviously what's helped you throughout your career get to where you are today.
• 16:32
  SPEAKER_01: Yeah, I think so.
• 16:32
  SPEAKER_01: I think it's a problem-solving process back then.
• 16:35
  SPEAKER_01: We didn't have the internet when I first started in travel, which seems absolutely mind-blowing.
• 16:39
  SPEAKER_01: But you know, those kind of things, you couldn't just reach for the answers.
• 16:41
  SPEAKER_01: You really had to dig deep and figure it out.
• 16:44
  SPEAKER_01: So yeah, I think it did shape me.
• 16:46
  SPEAKER_01: I also had a really hard boss when I was in my first job as a travel agent when I finished my travel agent course.
• 16:52
  SPEAKER_01: Oh, really?
• 16:52
  SPEAKER_01: Oh, she was I absolutely love the thought of how she trained me.
• 16:56
  SPEAKER_01: But at the time, I would probably go home in tears a little bit, just going, oh, she was so mean, but she just had a really hard way and it just taught me a lot of discipline.
• 17:05
  SPEAKER_01: So I'm pretty grateful for that experience, even though I wasn't grateful at the time.
• 17:09
  SPEAKER_00: That's so cool that you admit that.
• 17:11
  SPEAKER_00: Because most people would be like, oh, you know, she was a nasty cow or she was a bitch and whatever.
• 17:16
  SPEAKER_00: But you're like, actually, no, at the time it felt like death, but it's giving me this resilience that I probably didn't know that I needed.
• 17:23
  SPEAKER_01: Oh, 100%.
• 17:23
  SPEAKER_01: I would not be the person I am without having that absolute grilling for, I think it was 12 months I worked there.
• 17:29
  SPEAKER_01: But 12 months is a long time.
• 17:31
  SPEAKER_01: As a 16, 17-year-old, it was like, yeah, wow, that is huge.
• 17:35
  SPEAKER_00: I think my second job was working at Rockman's in Geralton.
• 17:38
  SPEAKER_00: Oh, yeah.
• 17:39
  SPEAKER_00: And the manager, I mean, obviously Rockman's is she sold it like it's for 40 plus year old women.
• 17:45
  SPEAKER_00: And at the time I was 19.
• 17:46
  SPEAKER_00: Yeah.
• 17:47
  SPEAKER_00: So she was kind of like, what can you do for a 40-year-old woman?
• 17:50
  SPEAKER_00: And I was like, Well, they're gonna listen to me because I'm gonna tell them that they look good in that.
• 17:53
  SPEAKER_00: And they aspire to be young like you.
• 17:55
  SPEAKER_00: Exactly.
• 17:56
  SPEAKER_00: And at the time I thought because I had the gift of the gab and I could just waffle to anyone, now because I'm in that age bracket, I want to listen to a 19-year-old.
• 18:04
  SPEAKER_00: I'd be like, What are you talking about?
• 18:06
  SPEAKER_01: Yeah, it's funny, isn't it?
• 18:07
  SPEAKER_00: Looking back at she was very hard, she was very like, you know, constantly putting me on the spot, especially customer service.
• 18:13
  SPEAKER_00: Yeah.
• 18:14
  SPEAKER_00: So I like the fact that you admitted that.
• 18:16
  SPEAKER_00: That's great.
• 18:16
  SPEAKER_01: It does shape you.
• 18:17
  SPEAKER_01: I think you know, kids now are they're so um, they're just treated so softly.
• 18:22
  SPEAKER_01: You know, don't get me started.
• 18:24
  SPEAKER_01: And I think I think that's an employment, you know, there's IR is a hot topic, and I think we really have to skirt around a lot of issues sometimes in the workplace.
• 18:32
  SPEAKER_01: It can be difficult to raise problems.
• 18:35
  SPEAKER_01: There's you know, long and extended drawn-out processes to deal with any performance issues.
• 18:40
  SPEAKER_01: Certainly wasn't that back then.
• 18:41
  SPEAKER_01: If I wasn't doing the right thing, I'd you know be told immediately.
• 18:44
  SPEAKER_00: Yeah, or okay, this goes straight perfectly into my next question, and I think I might know the answer already, but we don't often take the time, I think, especially as women, to brag about something that we are proud of.
• 18:55
  SPEAKER_00: Or, but for you, is there something that you're incredibly proud of?
• 18:59
  SPEAKER_01: I think getting my masters was something, it was probably you know my life goal at the time.
• 19:03
  SPEAKER_01: Obviously, career-wise, that was all ticking along.
• 19:06
  SPEAKER_01: I had my own marketing business at the time and like business strategy kind of consultancy.
• 19:10
  SPEAKER_01: And so I was achieving that, but that was a major uh milestone for me.
• 19:14
  SPEAKER_01: And probably just balancing kids and work, you know, I like to show them what it takes to get out there, and they've never known me as anything but a full-time mum.
• 19:24
  SPEAKER_01: So from literally days after they were born, there was a laptop near me.
• 19:28
  SPEAKER_01: And so sometimes I guess, you know, you you can be a little bit ashamed of that at times and go, look, I didn't, you know, sit there and go to the playgroups or do this and do that.
• 19:36
  SPEAKER_01: But I'm actually quite proud of it.
• 19:38
  SPEAKER_01: I think it's you know something that I've worked really hard to to do what I love.
• 19:41
  SPEAKER_00: And I mean, you should be proud of yourself, and you can hear and and I can see it.
• 19:45
  SPEAKER_00: I mean, people are obviously listening to this, but just in your voice alone, you can see how much you enjoy your job.
• 19:50
  SPEAKER_01: Yeah, I love it.
• 19:51
  SPEAKER_00: And that's that's quite rare.
• 19:52
  SPEAKER_01: Yeah.
• 19:53
  SPEAKER_00: When you think about it, usually somebody will have a sook.
• 19:55
  SPEAKER_00: I mean, I absolutely love my job, but it's taken me a lot of shit jobs to get to this great job.
• 20:00
  SPEAKER_01: Yeah, absolutely.
• 20:02
  SPEAKER_01: And I do absolut I love it.
• 20:03
  SPEAKER_01: I love being here in Broome.
• 20:05
  SPEAKER_01: I love the the people that I work with.
• 20:07
  SPEAKER_01: We've got such an amazing team, and the leadership team are all, you know, they're all inspirational, I think.
• 20:12
  SPEAKER_01: But love the job.
• 20:13
  SPEAKER_00: Alrighty, so look, we're coming close to the end here, and these are rapid fire questions.
• 20:17
  SPEAKER_00: Yeah.
• 20:17
  SPEAKER_00: So straight off the top, everyone's gonna go, we know what's happening.
• 20:21
  SPEAKER_00: Oh, until I can think of something else I want to start this off with, I just love it.
• 20:24
  SPEAKER_00: What do you think three words would be that if I was to get Chrissy's friends all together, what's three words that you think that they would use to describe you?
• 20:32
  SPEAKER_01: You know, I think broadly speaking, three words to describe me.
• 20:35
  SPEAKER_01: I think fun would be a word.
• 20:37
  SPEAKER_01: I love to have fun, I don't like to take things too seriously.
• 20:40
  SPEAKER_01: Hard working, I do like to do the work, but also have the fun.
• 20:44
  SPEAKER_01: And the third one, oh god, help me out here.
• 20:48
  SPEAKER_00: Well, I'm thinking straight away, I I would you say independent?
• 20:51
  SPEAKER_01: Yeah, independent, perfect.
• 20:52
  SPEAKER_01: Yeah, very independent.
• 20:53
  SPEAKER_01: I don't like help with much.
• 20:55
  SPEAKER_01: Okay.
• 20:55
  SPEAKER_01: So I like to get the job done myself.
• 20:57
  SPEAKER_00: Yeah, nice.
• 20:58
  SPEAKER_00: Okay, now what's something it was possible that you wish that you would be able to tell your 20-year-old self?
• 21:04
  SPEAKER_01: It would be to be patient.
• 21:06
  SPEAKER_01: I am well, people have described me as a bullet again because I like to I see the end result and I just want to be there and you know knock over anything in the way.
• 21:15
  SPEAKER_01: So I think just having deep breaths and being a little bit more patient would be a good thing to know.
• 21:21
  SPEAKER_01: Back then.
• 21:21
  SPEAKER_00: Yes, gosh.
• 21:22
  SPEAKER_00: And so are you patient now though?
• 21:24
  SPEAKER_01: I'm getting more patient.
• 21:25
  SPEAKER_01: Okay.
• 21:25
  SPEAKER_01: Oh, I think you've got kids, you know, they force you to be patient or you go insane.
• 21:29
  SPEAKER_01: So I think that's kind of mellowed me out a little bit.
• 21:32
  SPEAKER_01: But yeah, I'm learning to be more patient.
• 21:34
  SPEAKER_01: Definitely.
• 21:34
  SPEAKER_01: I still like results.
• 21:35
  SPEAKER_00: Last one, if you weren't doing this job right now, is there anything else that you would like to be doing?
• 21:40
  SPEAKER_01: My boss's job.
• 21:41
  unknown: Oh.
• 21:42
  SPEAKER_01: Don't tell him.
• 21:42
  SPEAKER_00: I'm not gonna.
• 21:44
  SPEAKER_00: He might listen to this.
• 21:45
  SPEAKER_00: He'd be like, she's she's after me, she's sniffing to be CEO.
• 21:49
  SPEAKER_01: No, I absolutely love what I'm doing.
• 21:51
  SPEAKER_01: But yeah, I do have aspirations.
• 21:53
  SPEAKER_01: I'd love to be the first female CEO of Broome Airport.
• 21:56
  SPEAKER_00: So look how I do love that passion.
• 21:58
  SPEAKER_00: Actually, I ask everybody this question as the final.
• 22:02
  SPEAKER_00: Can you give a shout out to a woman who's either inspired you, that you look up to, that you admire?
• 22:07
  SPEAKER_01: There are so many women that I admire, especially working in tourism, and um, you know, throughout the years, there's been different people at different stages of my life.
• 22:16
  SPEAKER_01: But the most inspirational woman to me is my mum.
• 22:19
  SPEAKER_01: Oh, so she was a full-time hardworking mother in finance in the 80s and 90s.
• 22:27
  SPEAKER_01: So I think watching her go up against uh, you know, a really male-dominated industry and the hard work that she put in.
• 22:34
  SPEAKER_01: I mean, I'd get up sometimes in the morning, you know, to go to the bathroom in the middle of the night, and she'd be there on a computer tapping away.
• 22:40
  SPEAKER_01: And I just watched her really chip it away, chip away at it and achieve some really amazing things in her career.
• 22:46
  SPEAKER_01: And she's certainly been the person that's inspired me.
• 22:49
  SPEAKER_00: Oh.
• 22:49
  SPEAKER_00: I love that.
• 22:50
  SPEAKER_00: That's so sweet.
• 22:51
  SPEAKER_00: Well, listen, thanks so much for coming on today.
• 22:53
  SPEAKER_00: It has been a great conversation and especially getting to know you.
• 22:56
  SPEAKER_00: I wish you all the best in this role at the airport.
• 22:59
  SPEAKER_00: Thanks, Emma.
• 22:59
  SPEAKER_00: Thanks for having me.
• 23:03
  SPEAKER_00: Thanks for listening to She Said It Out Loud.
• 23:06
  SPEAKER_00: If you took something away from today's episode, I would love to hear from you.
• 23:10
  SPEAKER_00: Go find me on Instagram at officially Emma Young.
• 23:14
  SPEAKER_00: And hit follow so new episodes land straight in your feed.
• 23:17
  SPEAKER_00: See you next time for more real and honest stories from legendary women.