Latest / Virtual GM - A Hotel Management Podcast
🎧 Season 4, Episode 7: The Owner vs. Operator Problem
When Hotel Priorities Collide
The owner wants profitability. The operator wants resources. The guest wants everything to work. So who's right? Cody & Meagan unpack one of hospitality's most common sources of tension and explore how ownership and operations can stop working against each other and start solving the same problems.
🔹 Why the Tension Exists — Owners are focused on NOI, cash flow, debt, CapEx, ROI, and property value. Operators are focused on staffing, maintenance, guest complaints, reviews, supplies, technology, and the daily fires. Meanwhile, the guest just wants the hot water to…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.