Ep. 24: Daniel Rodriguez of Simplr on Customer Experience Disruption with the Human Cloud
Daniel Rodriguez, CMO of Simplr, joins the podcast to discuss how the human cloud (in fact what they call their model!) is helping them disrupt customer experience and the traditional call center. They've even written a book on the subject, Experience is Everything, available now. He also talks about being a finance and marketing person in a world of startups.
The skinny
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