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AI Adoption Widens Operational Divide: Peter Kujawa on Service Leadership Index Data
The episode centers on persistent margin pressure and operational discipline as the dominant structural mechanisms in the managed services sector. Data from the Service Leadership Index (SLI), managed by ConnectWise under Peter Kujawa, reveals that best-in-class MSPs continue to target aggressive profit growth—specifically, a 34% increase in profit dollars on only 10.6% revenue growth—despite already sustaining a six-year average of 19% adjusted EBITDA. The discussion highlights that achieving these targets relies less on rapid revenue growth and more on cost control, particularly around SG&A…
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