John Watson - Your Employees Are Customers. Start Building Like It.
Discover the transformative power of applying Amazon’s working backwards framework to HR. This episode unpacks how HR leaders can turn employees into loyal customers and leverage AI to create impactful HR products that truly delight. If you're ready to revolutionize your HR tech game, listen now!
Timestamps:
00:00 - Introduction to applying Amazon’s customer obsession in HR
02:00 - Historical perspective: Dell’s direct approach as employee-internal customer model
06:00 - Justifying HR technology investments with ROI examples from compensation software
11:00 - The five questions of the working…
The skinny
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