Episode 359: The First 30 Seconds and The First 30 Days of a New Client's Experience
What We Cover In This Episode:
How to build the first visit journey like a checklist your staff can actually follow and why it only counts as a process once it is written down [6:44]
Why a first visit is not the finish line but a trigger, and the three visit milestones that tell you whether someone is actually building your studio into their routine [8:40]
How to define what something has gone wrong looks like before it happens so your team never has to guess when to step in [10:01]
Why systems should be used to make sure the human moment happens and not to replace it [11:40]
How to audit…
The skinny
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