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Episode 221: Beyond the Conflict: Listening, Empathy, and Building Trust with Kim Best
In this episode, I welcome back Kim Best, founder of Best Conflict Solutions, for another conversation about the practical skills leaders need to navigate conflict and build stronger relationships.
We explore why finding common ground can be so difficult, especially when emotions are running high. Kim explains why leaders need to recognize the emotions behind people's reactions and how slowing down, listening, and asking better questions can prevent difficult conversations from escalating.
We also discuss the difference between listening and giving advice. Too often, leaders rush to solve…
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