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Walmart's AI Super Agent Revolution | Fast Five Shorts · Omni Talk Retail

• 0:00
  Walmart
• 0:00
  is
• 0:00
  overhauling
• 0:01
  its
• 0:01
  approach
• 0:02
  to
• 0:02
  AI
• 0:03
  super
• 0:03
  agents.
• 0:04
  According
• 0:05
  to
• 0:05
  the
• 0:05
  Wall
• 0:05
  Street
• 0:05
  Journal,
• 0:06
  Walmart
• 0:06
  is
• 0:07
  overhauling
• 0:07
  its
• 0:07
  AI
• 0:08
  agent
• 0:08
  strategy
• 0:08
  as
• 0:09
  it
• 0:09
  aims
• 0:09
  to
• 0:09
  simplify
• 0:10
  their
• 0:10
  user
• 0:11
  experience.
• 0:12
  Agents
• 0:12
  refer
• 0:13
  to
• 0:13
  artificial
• 0:13
  intelligence
• 0:14
  tools
• 0:14
  that
• 0:15
  can
• 0:15
  independently
• 0:15
  take
• 0:16
  some
• 0:16
  action
• 0:16
  on
• 0:17
  behalf
• 0:17
  of
• 0:17
  a
• 0:17
  user.
• 0:18
  And
• 0:18
  Walmart
• 0:18
  in
• 0:19
  recent
• 0:19
  months
• 0:20
  has
• 0:20
  built
• 0:20
  dozens,
• 0:22
  maybe
• 0:22
  too
• 0:22
  many
• 0:23
  as
• 0:23
  a
• 0:23
  matter
• 0:23
  of
• 0:24
  fact.
• 0:24
  And
• 0:24
  things
• 0:25
  were
• 0:25
  starting
• 0:25
  to
• 0:25
  get
• 0:26
  a
• 0:26
  little
• 0:26
  confusing
• 0:27
  for
• 0:27
  their
• 0:27
  users.
• 0:28
  Walmart
• 0:29
  told
• 0:29
  the
• 0:30
  Wall
• 0:30
  Street
• 0:30
  Journal
• 0:30
  now
• 0:31
  the
• 0:31
  retail
• 0:31
  giant
• 0:32
  is
• 0:32
  taking
• 0:33
  a
• 0:33
  step
• 0:33
  back
• 0:33
  and
• 0:33
  consider
• 0:34
  consolidating
• 0:35
  all
• 0:35
  of
• 0:35
  those
• 0:35
  agents
• 0:36
  into
• 0:36
  four
• 0:36
  discrete
• 0:37
  interfaces
• 0:37
  it
• 0:37
  calls
• 0:38
  super
• 0:38
  agents.
• 0:39
  That
• 0:39
  is
• 0:40
  a
• 0:40
  direct
• 0:40
  quote
• 0:40
  folks,
• 0:41
  super
• 0:42
  agents.
• 0:43
  One
• 0:43
  is
• 0:43
  for
• 0:43
  customers,
• 0:44
  one
• 0:44
  is
• 0:45
  for
• 0:45
  employees,
• 0:45
  one
• 0:46
  is
• 0:46
  for
• 0:46
  engineers
• 0:47
  and
• 0:47
  one
• 0:47
  is
• 0:47
  for
• 0:47
  sellers
• 0:48
  and
• 0:48
  suppliers.
• 0:48
  Walmart
• 0:49
  said
• 0:50
  the
• 0:50
  super
• 0:50
  agent
• 0:51
  for
• 0:51
  each
• 0:51
  group
• 0:51
  will
• 0:51
  tap
• 0:52
  the
• 0:52
  capabilities
• 0:53
  of
• 0:53
  a
• 0:53
  number
• 0:54
  of
• 0:54
  behind
• 0:54
  the
• 0:54
  scenes
• 0:54
  agents,
• 0:55
  all
• 0:55
  in
• 0:55
  a
• 0:55
  single
• 0:56
  unified
• 0:56
  experience.
• 0:58
  Chris,
• 0:58
  are
• 0:58
  you
• 0:58
  pro
• 0:59
  or
• 0:59
  con?
• 0:59
  Walmart's
• 1:00
  aggressive
• 1:01
  use
• 1:01
  of
• 1:01
  super
• 1:02
  agents.
• 1:03
  Ooh,
• 1:04
  yeah,
• 1:05
  I
• 1:05
  mean
• 1:05
  I
• 1:05
  think
• 1:06
  I'm
• 1:06
  lauding
• 1:06
  Walmart
• 1:07
  for
• 1:07
  this
• 1:07
  one.
• 1:07
  And
• 1:07
  I
• 1:07
  mean
• 1:08
  I
• 1:08
  laud
• 1:08
  them
• 1:08
  for
• 1:08
  being,
• 1:09
  I
• 1:09
  love
• 1:09
  them
• 1:09
  for
• 1:10
  being
• 1:10
  so
• 1:10
  public
• 1:10
  with
• 1:11
  their
• 1:11
  AI
• 1:11
  intentions
• 1:12
  in
• 1:12
  general.
• 1:12
  I
• 1:13
  think
• 1:13
  that's
• 1:13
  notable
• 1:14
  for
• 1:14
  a
• 1:14
  retailer
• 1:14
  particularly,
• 1:15
  especially
• 1:15
  when
• 1:15
  you
• 1:15
  look
• 1:16
  back
• 1:16
  30
• 1:16
  years
• 1:16
  ago
• 1:17
  at
• 1:17
  the
• 1:17
  dawn
• 1:17
  of
• 1:17
  E
• 1:18
  commerce
• 1:18
  and
• 1:19
  how
• 1:19
  retailers
• 1:19
  reacted
• 1:20
  to
• 1:20
  that.
• 1:20
  So
• 1:21
  you
• 1:21
  know,
• 1:21
  most
• 1:21
  people
• 1:21
  dismissed
• 1:22
  it
• 1:22
  back
• 1:22
  then
• 1:22
  and
• 1:23
  so
• 1:23
  Walmart's
• 1:24
  being
• 1:24
  the
• 1:24
  first
• 1:24
  to
• 1:24
  jump
• 1:24
  into
• 1:25
  it.
• 1:25
  So,
• 1:26
  so
• 1:26
  for
• 1:26
  that
• 1:26
  I
• 1:26
  think
• 1:26
  it
• 1:27
  wins
• 1:27
  marks
• 1:27
  with
• 1:27
  me.
• 1:28
  Secondarily
• 1:29
  I
• 1:30
  think
• 1:30
  unlike
• 1:31
  many
• 1:31
  other
• 1:31
  retailers
• 1:32
  again
• 1:32
  it
• 1:33
  also
• 1:33
  appears
• 1:33
  that
• 1:33
  there's
• 1:34
  a
• 1:34
  well
• 1:34
  thought
• 1:34
  out
• 1:34
  deployment
• 1:35
  strategy
• 1:36
  around
• 1:36
  AI
• 1:37
  to
• 1:37
  keep
• 1:37
  everyone
• 1:37
  on
• 1:38
  the
• 1:38
  same
• 1:38
  page.
• 1:40
  So
• 1:40
  I
• 1:40
  think
• 1:40
  that's
• 1:40
  also
• 1:41
  good
• 1:41
  versus
• 1:41
  having,
• 1:42
  you
• 1:42
  know,
• 1:42
  because
• 1:42
  I've
• 1:42
  seen
• 1:42
  a
• 1:42
  lot
• 1:43
  of
• 1:43
  approaches
• 1:43
  to.
• 1:43
  You
• 1:43
  and
• 1:43
  I
• 1:43
  were
• 1:44
  talking
• 1:44
  about
• 1:44
  this
• 1:44
  yesterday
• 1:44
  on
• 1:44
  the
• 1:44
  plane.
• 1:45
  We've
• 1:45
  seen
• 1:45
  a
• 1:45
  lot
• 1:46
  of
• 1:46
  approaches
• 1:46
  too
• 1:46
  where
• 1:46
  just
• 1:46
  individuals
• 1:47
  are
• 1:47
  just
• 1:47
  like
• 1:47
  acting
• 1:48
  willy
• 1:48
  nilly
• 1:49
  with
• 1:49
  AI
• 1:49
  and
• 1:49
  whatever
• 1:50
  use
• 1:50
  cases
• 1:50
  they
• 1:50
  want
• 1:50
  inside
• 1:51
  organizations.
• 1:51
  But
• 1:52
  you
• 1:52
  know,
• 1:52
  Walmart
• 1:53
  here
• 1:53
  is
• 1:53
  being
• 1:53
  very
• 1:53
  thoughtful
• 1:54
  and
• 1:54
  breaking
• 1:54
  down
• 1:54
  a
• 1:55
  bucket.
• 1:55
  So
• 1:55
  I
• 1:55
  like
• 1:55
  that.
• 1:56
  But
• 1:56
  the
• 1:56
  third
• 1:56
  question
• 1:57
  I
• 1:57
  have
• 1:57
  to
• 1:57
  ask,
• 1:57
  yeah,
• 1:58
  which
• 1:58
  this
• 1:58
  one's
• 1:58
  kind
• 1:58
  of
• 1:58
  interesting
• 1:59
  to
• 1:59
  me
• 1:59
  is
• 1:59
  why
• 2:00
  four
• 2:00
  super
• 2:01
  agents?
• 2:01
  Like
• 2:02
  doesn't
• 2:02
  the
• 2:02
  argument
• 2:03
  for
• 2:03
  the
• 2:03
  super
• 2:03
  agent
• 2:04
  kind
• 2:04
  of
• 2:05
  go
• 2:05
  against
• 2:05
  having
• 2:05
  four?
• 2:06
  Shouldn't
• 2:06
  there
• 2:06
  just
• 2:07
  be
• 2:07
  one
• 2:07
  super
• 2:08
  agent
• 2:08
  that
• 2:08
  everyone
• 2:08
  can
• 2:09
  interact
• 2:09
  with
• 2:10
  at
• 2:10
  the
• 2:10
  end
• 2:10
  of
• 2:10
  the
• 2:10
  day?
• 2:11
  So
• 2:11
  I
• 2:11
  don't
• 2:11
  really
• 2:11
  get
• 2:12
  the
• 2:12
  logic
• 2:12
  of
• 2:13
  this.
• 2:13
  But
• 2:14
  with
• 2:14
  that
• 2:15
  said,
• 2:15
  there's
• 2:15
  probably
• 2:16
  somebody
• 2:16
  out
• 2:16
  there
• 2:16
  that
• 2:16
  understands
• 2:17
  AI
• 2:17
  better
• 2:17
  than
• 2:17
  I
• 2:17
  do
• 2:18
  that
• 2:18
  can
• 2:18
  answer
• 2:18
  that
• 2:18
  to
• 2:19
  say
• 2:19
  if,
• 2:19
  to
• 2:19
  tell
• 2:20
  me
• 2:20
  if
• 2:20
  I'm
• 2:20
  snipping
• 2:20
  off,
• 2:20
  snipping,
• 2:21
  sniffing
• 2:21
  up
• 2:21
  the
• 2:21
  right
• 2:21
  track.
• 2:22
  But,
• 2:22
  but
• 2:23
  maybe
• 2:23
  that's
• 2:23
  where
• 2:24
  the
• 2:24
  other
• 2:24
  part
• 2:24
  about
• 2:24
  it
• 2:24
  too
• 2:25
  is.
• 2:25
  Maybe
• 2:25
  that's
• 2:25
  where
• 2:25
  they
• 2:25
  ultimately
• 2:26
  go.
• 2:27
  But
• 2:27
  first
• 2:27
  they
• 2:28
  have
• 2:28
  to
• 2:28
  acculturate
• 2:29
  the
• 2:29
  organization
• 2:30
  to,
• 2:31
  to
• 2:31
  AI
• 2:32
  and
• 2:32
  hence
• 2:32
  they're
• 2:33
  using
• 2:33
  the
• 2:33
  buckets
• 2:33
  to
• 2:34
  do
• 2:34
  that,
• 2:34
  to
• 2:34
  get
• 2:34
  everyone
• 2:35
  on
• 2:35
  the
• 2:35
  same
• 2:35
  page.
• 2:35
  So
• 2:36
  I
• 2:36
  can
• 2:36
  buy
• 2:36
  into
• 2:37
  like
• 2:37
  the
• 2:37
  step,
• 2:38
  step
• 2:38
  wise
• 2:39
  approach
• 2:39
  to
• 2:39
  super
• 2:39
  agents.
• 2:40
  But
• 2:40
  in
• 2:40
  theory
• 2:40
  there
• 2:40
  should
• 2:41
  just
• 2:41
  be
• 2:41
  one
• 2:41
  super
• 2:41
  agent.
• 2:42
  I
• 2:42
  would
• 2:42
  say.
• 2:42
  Sure,
• 2:43
  yeah.
• 2:43
  I
• 2:43
  mean
• 2:44
  that
• 2:44
  makes
• 2:45
  sense
• 2:45
  to
• 2:45
  me.
• 2:46
  I
• 2:46
  think
• 2:47
  what
• 2:47
  is
• 2:47
  more
• 2:48
  most
• 2:48
  important
• 2:49
  here
• 2:50
  are
• 2:50
  two
• 2:50
  things.
• 2:50
  One,
• 2:51
  that
• 2:51
  you
• 2:51
  know,
• 2:52
  they
• 2:52
  are,
• 2:52
  it
• 2:52
  does
• 2:53
  sound
• 2:53
  like
• 2:53
  in
• 2:54
  the
• 2:54
  consolidation
• 2:55
  of
• 2:55
  multiple
• 2:56
  agents
• 2:56
  down
• 2:56
  to
• 2:56
  just
• 2:57
  four,
• 2:57
  that
• 2:58
  they're
• 2:58
  really
• 2:58
  invested
• 2:58
  in
• 2:59
  listening
• 2:59
  to
• 3:00
  all
• 3:00
  of
• 3:00
  the
• 3:00
  stakeholders
• 3:01
  involved
• 3:02
  in
• 3:02
  using
• 3:03
  these
• 3:03
  AI
• 3:04
  agents.
• 3:04
  So
• 3:04
  they
• 3:04
  are,
• 3:05
  you
• 3:05
  know,
• 3:05
  maybe
• 3:05
  there's
• 3:06
  value
• 3:06
  to
• 3:07
  highly
• 3:07
  specializing
• 3:08
  each
• 3:09
  agent
• 3:10
  based
• 3:10
  on,
• 3:10
  you
• 3:11
  know,
• 3:11
  a
• 3:11
  customer's
• 3:12
  needs,
• 3:12
  based
• 3:13
  on
• 3:13
  the
• 3:13
  associates
• 3:13
  in
• 3:14
  store
• 3:14
  needs,
• 3:14
  the
• 3:15
  suppliers
• 3:15
  needs,
• 3:15
  etc.
• 3:16
  So
• 3:16
  I
• 3:16
  think
• 3:17
  that
• 3:17
  to
• 3:17
  me
• 3:18
  that
• 3:18
  just
• 3:18
  shows,
• 3:18
  like
• 3:19
  you
• 3:19
  said,
• 3:19
  Walmart
• 3:20
  has
• 3:20
  a
• 3:20
  very
• 3:20
  well
• 3:21
  thought
• 3:21
  out
• 3:21
  strategy.
• 3:21
  Strategy
• 3:22
  and
• 3:22
  is
• 3:22
  light
• 3:23
  years
• 3:23
  ahead
• 3:24
  of
• 3:24
  a
• 3:24
  lot
• 3:24
  of
• 3:25
  other
• 3:25
  retailers
• 3:26
  in
• 3:26
  terms
• 3:26
  of
• 3:27
  how
• 3:27
  they're
• 3:27
  going
• 3:27
  to
• 3:28
  apply
• 3:28
  this
• 3:28
  technology.
• 3:29
  And
• 3:29
  the
• 3:30
  second
• 3:30
  thing
• 3:30
  that
• 3:30
  I
• 3:30
  think
• 3:30
  is
• 3:30
  really
• 3:31
  important
• 3:31
  too
• 3:31
  to
• 3:31
  note
• 3:32
  is
• 3:33
  their
• 3:34
  cto.
• 3:34
  Kumar
• 3:35
  said
• 3:36
  his
• 3:37
  last
• 3:37
  name
• 3:37
  is
• 3:37
  Kumar.
• 3:37
  I
• 3:38
  forget
• 3:38
  his
• 3:38
  first
• 3:38
  name.
• 3:39
  Suresh
• 3:39
  Kumar.
• 3:40
  I
• 3:41
  think
• 3:41
  there's
• 3:41
  a
• 3:41
  great
• 3:42
  quote
• 3:42
  that
• 3:42
  he
• 3:43
  said
• 3:43
  in
• 3:43
  this
• 3:43
  Wall
• 3:44
  Street
• 3:44
  Journal
• 3:44
  Journal
• 3:45
  article.
• 3:45
  He
• 3:45
  said
• 3:46
  the
• 3:46
  shift
• 3:46
  is
• 3:46
  a
• 3:46
  natural
• 3:47
  evolution
• 3:47
  based
• 3:47
  on
• 3:47
  the
• 3:48
  fact
• 3:48
  that
• 3:48
  the
• 3:48
  company
• 3:48
  found
• 3:49
  so
• 3:49
  many
• 3:49
  different
• 3:49
  use
• 3:50
  cases
• 3:50
  for
• 3:50
  AI
• 3:51
  agents.
• 3:51
  The
• 3:52
  technology
• 3:52
  has
• 3:52
  buy
• 3:53
  in
• 3:53
  at
• 3:53
  all
• 3:54
  levels
• 3:54
  at
• 3:54
  Walmart,
• 3:55
  starting
• 3:55
  with
• 3:55
  the
• 3:55
  leadership
• 3:56
  at
• 3:56
  the
• 3:56
  very
• 3:57
  top.
• 3:57
  And
• 3:57
  that's
• 3:58
  the
• 3:58
  other
• 3:58
  thing
• 3:58
  that's
• 3:58
  really
• 3:59
  important
• 3:59
  here.
• 4:00
  Not
• 4:00
  only
• 4:01
  are
• 4:01
  they
• 4:01
  specializing
• 4:02
  each
• 4:02
  of
• 4:03
  these
• 4:03
  agents
• 4:03
  to
• 4:04
  the
• 4:04
  right
• 4:04
  people
• 4:05
  for
• 4:05
  now,
• 4:05
  hopefully
• 4:06
  building
• 4:06
  up
• 4:06
  to
• 4:06
  one
• 4:07
  super
• 4:07
  agent,
• 4:08
  but
• 4:08
  they
• 4:09
  have
• 4:09
  buy
• 4:09
  in
• 4:09
  from
• 4:09
  their
• 4:10
  leaders
• 4:10
  at
• 4:11
  the
• 4:11
  very
• 4:11
  top
• 4:12
  of
• 4:12
  Walmart
• 4:12
  going
• 4:13
  down.
• 4:13
  This
• 4:14
  is
• 4:14
  a
• 4:14
  direction
• 4:15
  that
• 4:15
  they're
• 4:15
  heading
• 4:15
  in
• 4:16
  a
• 4:16
  technology
• 4:16
  that
• 4:16
  they're
• 4:17
  investing
• 4:17
  in.
• 4:17
  And
• 4:18
  I
• 4:18
  think
• 4:18
  that
• 4:18
  to
• 4:18
  me
• 4:19
  is
• 4:19
  one
• 4:19
  of
• 4:19
  the
• 4:20
  key
• 4:20
  parts
• 4:20
  of
• 4:21
  what
• 4:21
  the
• 4:21
  future
• 4:21
  success
• 4:22
  looks
• 4:22
  like
• 4:22
  for
• 4:23
  Walmart
• 4:23
  and
• 4:23
  these
• 4:24
  agents.
• 4:25
  Yeah,
• 4:25
  your
• 4:26
  point
• 4:26
  about
• 4:26
  the
• 4:26
  leadership
• 4:26
  is
• 4:27
  really
• 4:27
  good
• 4:27
  too.
• 4:27
  The
• 4:27
  other
• 4:27
  thing
• 4:28
  I
• 4:28
  saw
• 4:28
  over
• 4:28
  the
• 4:28
  weekend,
• 4:28
  I
• 4:28
  saw
• 4:29
  Doug
• 4:29
  McMillan
• 4:29
  talking
• 4:30
  about
• 4:30
  this
• 4:31
  on
• 4:31
  LinkedIn
• 4:31
  and
• 4:32
  Doug
• 4:32
  McMillan,
• 4:32
  you
• 4:32
  know,
• 4:32
  if
• 4:33
  he's
• 4:33
  talking
• 4:33
  about
• 4:33
  it,
• 4:34
  you
• 4:34
  know
• 4:34
  that
• 4:34
  means
• 4:35
  the
• 4:35
  CEO
• 4:35
  is
• 4:35
  focused
• 4:36
  on
• 4:36
  it.
• 4:36
  And
• 4:36
  that's
• 4:37
  very
• 4:37
  rare
• 4:37
  for
• 4:37
  a
• 4:37
  CEO
• 4:38
  to
• 4:38
  be
• 4:38
  talking
• 4:38
  about
• 4:39
  this
• 4:39
  type
• 4:39
  of
• 4:39
  thing
• 4:40
  that
• 4:40
  overtly
• 4:40
  as
• 4:41
  well.
• 4:41
  So
• 4:41
  it's
• 4:41
  a
• 4:41
  great
• 4:41
  point.