Spotlight Series | Empowering The Contact Center With Talkdesk VP Shannon Flanagan
In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Talkdesk's VP Global Industry Strategy for Retail & Consumer Goods and fellow Top 100 Retail Influencer Shannon Flanagan. Together the three of them discuss: - The role of retailers to provide great product and great service - The dwindling use of the "secret shop" - Creating experiences that make your customers happy, when pre-purchase customer service is now just as important as post-purchase service - How navigating 10 screens to handle a customer service issue is absolutely…
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