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DEWA deploys agentic AI across its digital platforms · DEWA Podcasts

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  Welcome to this special update. Today we are
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  highlighting a major digital transformation milestone
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  at Dubai Electricity and Water Authority. Dubai
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  Electricity and Water Authority has deployed
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  agentic artificial intelligence across its digital
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  platforms and is now among the first utilities
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  globally to implement the technology at an advanced,
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  production -ready level. The deployment spans
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  Dubai Electricity and Water Authority's website,
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  smart app, smart office employee app, dashboards,
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  and internal platforms. The first phase focuses
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  on service design, customer digital experience,
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  quality monitoring, and the testing center of
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  excellence. In practical terms, Dubai Electricity
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  and Water Authority is moving agentic AI from
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  concept into live operational use. His Excellency
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  Saeed Mohammed Al -Tayyar, Managing Director
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  and Chief Executive Officer of Dubai Electricity
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  and Water Authority, said, In line with the vision
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  and directives of His Highness Sheikh Mohammed
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  bin Rashid Al Maktoum, Vice President and Prime
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  Minister of the UAE and Ruler of Dubai, to consolidate
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  Dubai's leadership in artificial intelligence
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  and future technologies, we continue to deploy
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  the latest AI applications across our digital
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  and operational ecosystem. This supports Dubai
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  Electricity and Water Authority's transformation
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  into a world -class utility, with AI as a core
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  component of its operational and service infrastructure.
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  This strategic step marks a significant milestone
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  in redefining government services in the AI era,
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  shifting from traditional digital interaction
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  models to an integrated service ecosystem connected
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  to global AI platforms. This enhances efficiency,
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  accelerates service delivery, and improves the
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  quality of digital experiences for customers
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  and stakeholders." Altair also added that Dubai
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  Electricity and Water Authority continues to
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  expand these technologies in line with the highest
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  standards of governance, security, and privacy,
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  supporting the objectives of the UAE Strategy
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  for Artificial Intelligence 2031 and UAE Centennial
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  2071. Another key point is proactive readiness.
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  Dubai Electricity and Water Authority established
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  the technological and digital infrastructure
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  for this transformation at an early stage, enabling
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  rapid activation of agentic AI across priority
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  platforms. Dubai Electricity and Water Authority
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  is also the first government entity in the UAE
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  to adopt Microsoft Co -Pilot Co -Work within
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  the Microsoft 365 ecosystem. The impact is already
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  measurable. Across customer experience and digital
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  development, AI agents help designers, front
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  -end AI engineers and developers generate components,
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  maintain consistency, and identify deviations
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  from approved standards. This has improved design
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  consistency across platforms by around 80%. Dubai
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  Electricity and Water Authority's AI -powered
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  virtual assistant Ramas, launched in 2017 and
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  now using GPT -4 .0, released in February 2025,
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  has handled more than 13 million inquiries since
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  launch through mid -June 2026. At the Testing
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  Center of Excellence, AI agents generate test
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  plans, test cases, and requirement traceability
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  matrices, while also automating execution and
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  reporting. This has improved digital test verification
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  efficiency by approximately 85 % and enhanced
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  the quality of digital channels by up to 93%.
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  In short, Dubai Electricity and Water Authority
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  is not just exploring agentic AI. It is already
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  applying it across services, operations, and
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  testing within a unified and secure digital ecosystem,
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  reinforcing Dubai's leadership in practical government
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  AI deployment. Thanks for listening.