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Your Front Desk Can't Fix a Bad Attitude
Kelly Clarkson walked into a small business in Brooklyn, had a bad experience, and somehow David has turned the entire situation into a conversation about what's wrong with customer service in the salon industry.
And honestly? He's got some thoughts.
This week, David is flying solo and using the Kelly Clarkson controversy to unpack something we've been talking about at Destroy the Hairdresser for years: a great client experience has absolutely nothing to do with how much money you're spending on the things you think make your salon professional.
A front desk doesn't automatically mean good…
The skinny
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