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How to Build a 5-Star Property Management Business
What does it take to scale a property management business without sacrificing the guest experience? For Steve and Kim Resnick, co-founders of HeavenlyRez and AirDNA’s 2026 #1 Property Managers, the answer starts with one principle: hospitality comes first. What began with managing their own Ocean City, New Jersey vacation rental evolved into a 100+ property operation built around five-star reviews, operational discipline, and a relentless focus on improving the guest experience.
In this episode, Jamie Lane sits down with Steve and Kim to unpack the systems behind their growth—from centralized…
The skinny
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