Latest / The Resilient Retail Game Plan - retail insights, retail trends and best practices
Retail Customer Service Horror Stories
It’s Halloween! And today’s episode is all about the horrors of customer service.
And I wanted to do it from both sides, not just from what you've experienced as business owners. And lots of you have shared your horror stories of what your customers have said and done, but also how it feels as a customer.
And just reflecting a little bit on what great customer service looks like and how to navigate some of these things because it can be really really difficult!
You'll discover how great customer service can significantly boost your business, alongside practical tips for handling more…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.