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GENTIVA HOSPICE CARE PT 1 · One on One With a Professional

• 0:03
  Money. Good morning, good morning, and welcome, welcome, welcome.
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  It is time now for our one on one with the pro, and we've
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  got a new pro that we want to introduce you to and that is Michelle
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  Freeley, who is a hospice care consultant for Gentiva Hospice. First of all,
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  welcome Michelle. How you doing. I'm doing great. Thanks for having
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  me on. Well, it's our pleasure. We are going to talk about
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  what hospice is and what hospice is not. How would you like to go
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  about this? Well, I always like to start off by telling people what
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  hospice is not, because there's always a lot of fear and a lot of
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  you know, just like anxiety surrounding that word hospice. Generally, when a
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  physician or anybody mentions to the family member, you know, the word hospice,
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  they just shut down. They don't want to hear anything else because it
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  is there's kind of a stigma, you know how it used to be.
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  So I always like to start off by telling people what hospice is not.
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  And a couple of is hospice is not giving up hope. I hear oftentimes
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  people say, oh, I just don't want to give up yet. I
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  just don't want to give up yet. So hospice is absolutely not giving up.
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  It's giving that patient a different kind of hope, given the family a
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  different kind of hope for more comfort as their time progresses for whatever time.
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  That might be the second thing that it is not. It is not foregoing
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  care. Many times people tell me they don't want to put their loved one
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  on hospice care because they don't want them to stop being treated for other things.
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  And that's a big misnomer because hospice does not mean you don't get care
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  for anything else. It just means that whatever your terminal illness is for which
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  we put you on to our service, we don't aggressively treat that condition.
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  So, for example, if we put someone on hospice care for advanced cancer,
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  we're not going to treat their cancer. But if they were to get
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  a UTI or strep throat or anything like that, or pneumonia, we're absolutely
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  going to treat that. So a lot of times people just have that misconception
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  that once you're on hospice, that's it. You know, if you get
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  a UTI, you get anemonia, you're just going to have to go with
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  that. Because that's but that's not how it is. So I just want
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  everybody to understand that it is absolutely not foregoing care. We're going to take
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  care of that patient regardless. I think you just made a whole lot of
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  people breathe a sigh of relief. I think probably, so I know,
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  it's it's a big it's just a big misconception, and people don't really they
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  don't understand hospice. And so that's one reason why I wanted to be on
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  the air with you today and in the coming weeks, is to let people
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  understand that there's a lot out there that you don't know, and people are
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  always scared of what they don't know. You know, I'm scared of the
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  dark because I don't know what's in there, you know, So flip on
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  that light, let me see, and then I'll walk to the end of
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  the hallway, you know. But with hospice, I think people just they
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  don't understand it, and so I always want people just to open your mind,
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  let me explain it to you a little bit. And ninety percent of
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  the time people that under when they hear what it really is about, they're
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  like, well, of course, why wouldn't I want that you know.
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  Now, tell us what hospice care is and what makes gen Tiba hospice so
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  unique. Okay, well, hospice care by definition, is an advanced plan
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  of care in which we focus on the patient, their specific needs the needs
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  of their family instead of focusing on curing a disease. So that in and
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  of itself is a very big explanation of what hospice is. An advanced plan
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  of care that shows you that you're going to be getting care. It's not
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  just you know, putting you in bed and giving you some pain meds,
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  you know, and letting you go. So it is an advanced plan of
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  care, so we are going to be taking care of the entire patient.
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  Gentiva and all hospices use a full team approach to patient care, so it's
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  not just a nurse going in there to administer pain meds and check vital signs.
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  We have a full team. It's a multidisciplinary. It is a medical
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  director, a medical doctor that oversees the care of all the patients. We
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  have an our in case manager that manages a patient care, does the hands
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  on health care for that patient, and communicates with the rest of the team.
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  We have a chaplain bereavement coordinator that make sure that the spiritual needs are
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  met, any kind of companionship, not necessarily to come in and preach to
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  them, but just kind of guide them through their spiritual journey whatever that looks
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  like. It's not not a denomination specific, you know, event, it's
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  whatever that patient desires, and that's what the chaplain is there for. And
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  then to provide bereavement support to the family thirteen months after the passing. Then
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  we have a social worker who also comes in to help bridge that gap between
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  maybe family dynamics, if there's a strange family member that you know, there's
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  some you know, you know, animosity among the family or whatever. They
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  can also connect the family with additional support in the community, someone to help
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  with maybe take care of the lawnwork, or if you need a babysitter,
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  you know, somebody to come in and sit with mom while you go run
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  errands or you know, things like that. The social worker we don't provide
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  that as a hospice company. We don't pay for that service, but our
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  social worker has tons connections and they can facilitate that communication together, you know,
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  get you guys connected so that you have those resources that you need.
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  You may not even know about them. Social worker is also very good with
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  helping people navigate through the legal system. I mean, if there's end of
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  life planning that needs to be done, if there's estate planning, if there's
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  you know, some kind of property that needs to be divided out, or
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  you know, something like that, and with medical with benefits, veteran benefits,
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  I mean, there's a lot of stuff that people just don't know that
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  they don't know, and then the social worker can really bridge that gap.
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  So I think that in and of itself is a very big benefit to family.
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  Helps give them some relief, and they can help with end of life
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  planning that is so reassuring. I mean, first of all, you're going
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  through a very rough time with someone you love, and the last thing you're
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  thinking of is all these other things are going to come down on you like
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  a ton of bricks, you know, sooner rather than later. And it's
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  nice to know that the service you provide helps people. She clearly navigate through
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  it all and do it with a very gentle chorus of guidance, absolutely very
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  compassionate. In addition to those services that I mentioned, we also have our
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  home health aids that come in and help with personal care, bathing and grooming
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  and things like that. And they can come in as often as two to
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  three times a week, and that helps the family members then be able to
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  be the family member and not have to be the primary care giver twenty four
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  seven. You know, it gives them a break. So those aids coming
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  in is a huge benefit. And then we also have volunteer staff that will
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  come in and you know, maybe the patient themselves aren't able to get out,
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  but the family might want to go to church and they don't want to
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  leave their family member home alone, so a volunteer can come in and sit
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  with them, play cards, watch TV, you know, work a puzzle.
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  Just sometimes they'll run errands, do some light housekeeping, pickup groceries,
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  things like that. So it really is a full team approach to patient care
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  and family care. We really embrace the whole family in addition to giving them
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  education as to what to expect. This is what that disease process looks like,
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  here's what's going to come up next, so they're not surprised. You
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  know, we're speaking with Michelle Franley and she's a hospice care consultant with Gentiva
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  hospice, and we've been talking about what hospice care is and what hospice care
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  is not. Now Gentiva Hospice is got a white footprint. You're all over
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  the place. Tell everybody where you can be found. We're everywhere where,
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  Yes, we're everywhere. We have our main office in Tulsa is where the
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  office that I office from, excuse me, and we have an office in
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  Muskogee. Both of those are known by the name Gentiva. We also recently
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  acquired a couple of places called Heartland Heartland Hospice and Heartland home Health in the
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  McAllister and Shawnee areas. And then sometime during second quarter maybe third quarter of
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  this year, we're supposed to be opening a branch in the Edmund area.
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  So very big footprint in the state. We also have several locations through out
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  I know a lot of your Kansas listeners have probably heard the name Gentiva,
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  so we do have lots of locations in the Kansas state as well. And
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  you serve Bartlesfield quite handsomely. We do serve Bartlesville. We've got patients that
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  currently am in a couple of facilities here and a few home patients always looking
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  to expand our reach and get as many people on our service as possible.
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  Now some folks might not understand is that although GENTV is here to serve,
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  you know, your office is not here. That doesn't make any difference because
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  your nurses don't clock in at an office and go someplace. That's right.
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  Our nurses go directly to your home. That's right. You don't take that
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  thing in the middle there. They go from their home to your home.
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  Yes, they all set their own schedules. I mean they get a listing
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  of patients that they're going to see that day and then they choose you know,
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  they set the time, and we try to arrange those visits to accommodate
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  our patients. Obviously, there are some that like to sleep in, you
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  know, so they don't want to be seen before ten am, and we
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  do our best, do the best we can to accommodate that. But oftentimes
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  I hear people say, oh, well are you local you know, well,
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  yeah, I mean, we don't have a brick and mortar here,
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  but we do have patients here, so we have nurses here. We have
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  nurses that are twice that we've got nurses here in Barbersville twice a week.
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  We've got you know, our aids here two or three times a week,
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  so we are what I consider local. We don't have a brick and mortar
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  here, but we do have nurses that don't live far so our response time
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  is not going to be much different than someone who actually has a brick and
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  mortar here because their nurses aren't just sitting in the office waiting to be dispatched.
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  Yeah, very good, that's a very good explanation of it. Now,
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  I know that you work hand in hand to it with many hospitals too,
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  and that that really pays dividends because if a person, you know it
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  has a loved one in a hospital, first of all, there's some trust
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  there and being you know, met through that process probably earns a little bit
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  more trust on the way into hospice in that journey. Yes, and many
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  many hospitals they have, you know, a few that they prefer to work
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  with. Some hospices are owned by hospitals or you know, they're they've got
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  a financial interest, But many times it's really the patient choice. The patient
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  has the right to choose whatever hospice provider they want to use. So I
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  encourage people, you know, at this time when you're when you're not in
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  crisis mode, when you don't need that service right now, it's a good
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  time to open your mind and listen to find out what's out there. Gentiva
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  Hospice is a five star provider. I got to ask you about that.
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  We got a five star, yes, five stars. That it's based on
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  surveys that are that are sent out after the patient passes away to their families.
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  It's based on overall patient care, so timely, timely meeting with the
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  family, pain management, education of the family, support, communication, quality
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  of staff. You know, did the family feel feel like they were treated
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  with compact and respect, things like that. So it's it's a whole long
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  list of things. But just like anything from the government, it's not easy.
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  So CMS is the Center for Medicare and Medicaid Services and that's what guides
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  hospice. That's the guidelines for hospice and so there nothing is ever given out
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  easily from them. But they earned, yes, very much earned, and
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  we did get a five star. So I think that speaks volumes about the
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  quality of our care. Now, remember five stars not a participation RIBMN.
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  That's right. This is a lot of hard work and this is a lot
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  of trust, and this is a lot of people really going the extra mile
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  to make sure that your loved one is taken care of and your family is
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  taken care of at the time. Like you said, it's a whole team
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  of probrim it absolutely is. And you know this is a difficult anytime you
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  have to make a decision about end of life care, it is a tough
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  decision to make. It's good to know that you've got a village. You
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  know, you've got a whole team in your corner. It's not just one
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  person that's there to guide you through this whole thing. You've got an entire
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  network of people with lots of connections, lots of resources to help you.
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  So it doesn't ever make the passing of a loved one easy. That's never
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  easy, but it does make it a lot less scary, and you do
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  feel like you're not in it alone. And I think that makes a huge
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  difference with someone who has to make that decision. How do we get a
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  hold of you and how can we find you on the web so we can
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  maybe take our time and go through that before we call. There is a
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  website, it's Gentiva Hospice. I believe it's gentivahospice dot com. I'm not
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  positive. Just stick it in the Google. That's okay. We just stick
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  it into Google and it's right there. Yeah, you've got my email there,
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  it's calm. Yeah, we've got it. We've got it. So
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  yeah, I'll leave. I'll leave my business card here with you, and
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  we can put that information on your Facebook page or your website however it's best
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  for your listening. Now, we're going to put this video up on the
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  Facebook page and it's already on here with Facebook Live. But folks, if
• 12:52
  you do have questions, you might want to message us and maybe not stick
• 12:58
  that right here in the comments, but message us and just put ari is
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  in regarding Gentiva's G E N T I V A S. And then we'll
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  Gentiva Hospice Care and we will make sure that we get that taken care of.
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  And I'll pass that along, of course to Michelle, so when she
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  has our next visit, we maybe answer some questions as absolutely all right,
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  I want to thank you for this has been very informative and I'm glad that
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  we have you here because a guy like me I did not know what hospice
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  care was until we needed it, and then that's that's where that came from.
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  All right, I want to thank you for being with us here on
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  ask the Prone