Latest / The Chris LoCurto Show
484 | Limiting Factors: Are Processes Holding Your Capacity Captive? P2
You’ve probably encountered a roadblock like this before.
The person on the other end of line or behind the plexiglass partition, a person responsible for “serving customers” and resolving problems, says something to the effect of “No ma’am, I’m sorry, that’s just not our policy, or I can’t help you with that, or no we don’t do it that way.”
Whatever happened to the idea of customer service? It can easily get limited by processes.
You likely didn’t feel well served or like your problem was addressed at that moment. In general, businesses offer products and/or services that help to resolve the…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.