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Your Energy Bill Dispute Guide | Leeds News
If your energy supplier messes up—whether it’s wrong bills, poor service, or meter issues—Ofgem’s got your back. Start with your provider’s formal complaints process, which must resolve things within eight weeks. If they fail or send a “deadlock letter,” escalate to the Energy Ombudsman, an independent body that can force fixes and even award compensation. Keep records of your initial contact—they’re vital if you need to escalate. Ofgem can’t handle individual complaints or override the Ombudsman’s decisions. Know your rights: your supplier is first, the Ombudsman is last—and both are…
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