Latest / WCHS Network Podcasts / 09/04/2024 Ask the Expert with Larry Dawson

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09/04/2024 Ask the Expert with Larry Dawson · WCHS Network Podcasts

0:00
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Speaker 2: The views and opinions expressed on this program do not
0:18
Speaker 2: necessarily reflect the views and opinions of five eight wchs
0:22
Speaker 2: it's employees or WVRC media.
0:51
Speaker 3: Some concerts and so if you don't have anything on
0:55
Speaker 3: your schedule or your agenda enough, football does come into play.
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Speaker 4: It does come into play.
1:00
Speaker 3: And I was talking, we always do a little bit
1:02
Speaker 3: about it, and I watched a JV a JV team.
1:05
Speaker 3: I watched Turk and grandson played last night. They played poker.
1:09
Speaker 3: Unfortunately they lost, but he had a good game.
1:11
Speaker 4: That's good.
1:12
Speaker 3: But it's that time of year and you know the
1:15
Speaker 3: kids is I mean, that's our generation. And I don't
1:19
Speaker 3: know either the last show or the show before. We
1:22
Speaker 3: were talking and I may mentioned I said, look, you
1:24
Speaker 3: know this is back to school time and there is
1:28
Speaker 3: students that is going to need automobiles.
1:30
Speaker 4: We're talking about that.
1:31
Speaker 3: It happens every year. And you know what better place
1:34
Speaker 3: to go that Steven's Auto and Nitro. You can come
1:37
Speaker 3: down to Nitro boom down days, taking a little football
1:40
Speaker 3: and activities and they they're there, their staff, the new
1:44
Speaker 3: signs up. It looks good. They had a very nice
1:46
Speaker 3: sign made and put up at the dealership, replaced mine,
1:50
Speaker 3: and they were kind enough to give me my old sign.
1:54
Speaker 3: I put in a basement of a rental building. I
1:56
Speaker 3: have just a store and I'm doing a little we're
2:00
Speaker 3: work down at the farm. So one of the sides
2:05
Speaker 3: of the sides that said Larry Dawson's out of sales
2:07
Speaker 3: is going to be hung somewhere down at the sign
2:10
Speaker 3: or down to farm. But I'm not.
2:11
Speaker 4: Sure be going back we have.
2:15
Speaker 3: I spoke last week Charles Steele and Land and Hughes
2:19
Speaker 3: are the new salespeople at Stevens, along with Dakota Lee
2:23
Speaker 3: and Jody Johnson. And I've noticed that they have been
2:26
Speaker 3: bringing quite a bit of inventory. And I stand on
2:30
Speaker 3: the fence and talk to my old guys and I
2:32
Speaker 3: go over. I had to walk over yesterday. But everything
2:35
Speaker 3: you think, the only thing has changed is me and
2:37
Speaker 3: I'm just on the other side of the fence. So
2:39
Speaker 3: if you want to see old Larry, come over, I'll
2:42
Speaker 3: take you over and I'll do what I can. I
2:44
Speaker 3: don't know the inventory like I used to know the inventory,
2:47
Speaker 3: but I think I could still get it done right.
2:49
Speaker 3: You know, there was a there was a business built
2:51
Speaker 3: here for thirty seven years. And I'm so glad mister
2:54
Speaker 3: Stevens and mister Barton they have came together and they've
2:57
Speaker 3: come to Nitro and they've made a splash in town.
2:59
Speaker 3: And it's, uh, I think it's all good. It's you know,
3:03
Speaker 3: there's always that day when you go I think I'm
3:06
Speaker 3: going to go do something else, and that they came
3:08
Speaker 3: up on me last year and you know, we put
3:11
Speaker 3: put some conversation together and got mister Peyton involved and
3:15
Speaker 3: writted some things down and everything seems to be doing
3:19
Speaker 3: very well. But when we spoke about the children, and
3:23
Speaker 3: I always knew when back to school was coming on,
3:25
Speaker 3: because you have the parents, you have the grandparents, you
3:28
Speaker 3: even have the young people coming around, and they're starting
3:30
Speaker 3: to look because who wants the who wants a car
3:33
Speaker 3: any worse than the beginning driver? I mean, that's who
3:37
Speaker 3: wants the car? Who doesn't want the car. The person's
3:40
Speaker 3: got to provide us that the father, mother, grandparents, whoever,
3:45
Speaker 3: because that is that is their first real leap away.
3:50
Speaker 4: You know that's true. I'll tell you what real Briefly,
3:53
Speaker 4: I think that the auto manufacturers would be served well.
4:00
Speaker 4: And you might think this is weird, but I really
4:01
Speaker 4: think it is to start running ad campaigns just about
4:04
Speaker 4: the pleasure of driving, not necessarily to sell you in
4:07
Speaker 4: their in particular car, not necessarily to tell you. I mean,
4:10
Speaker 4: you can put elements of that in there, but I
4:12
Speaker 4: think they need to recapture the spirit of driving for
4:14
Speaker 4: younger people because what you're having in this country and
4:17
Speaker 4: auto sales, I think that has been affected by this
4:20
Speaker 4: is people driving later and later in life, and even
4:23
Speaker 4: not getting their license when they're sixteen years. I mean,
4:24
Speaker 4: when I was fifteen, went and got your learners. You
4:26
Speaker 4: couldn't wait. As soon as you got your you could.
4:28
Speaker 4: You took your driver's test, you got your driver's license,
4:30
Speaker 4: and then you know, I went with and with my
4:32
Speaker 4: dad and bought a six hundred dollars car. You know,
4:34
Speaker 4: I mean it was like that. That's that's that was
4:36
Speaker 4: like the right of passage into getting your your and
4:40
Speaker 4: then you know as a big Capital just opened up,
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Speaker 4: So it was a big deal to get one of
4:43
Speaker 4: the first placards to be able to park at Capital
4:45
Speaker 4: and say, you know, I was one of the few
4:47
Speaker 4: people was able to drive as a student up there.
4:49
Speaker 4: I didn't have many friends until I got a car,
4:51
Speaker 4: and then suddenly I had a lot of friend Capital.
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Speaker 3: That is your first leap to freedom, it is, yeah.
4:57
Speaker 3: And you know when you when you get to cut,
5:00
Speaker 3: when you get the chance to drive, you either your
5:03
Speaker 3: car or your parents car, whoever car it is. You know,
5:06
Speaker 3: that's the new experience. It's a it's a love hate affair,
5:11
Speaker 3: you know. I think it takes the burdens off off
5:14
Speaker 3: parents and grandparents of having to go get or take too.
5:19
Speaker 3: Kim today she took the kids to school because Jenny
5:23
Speaker 3: has had does have a test today. She's studying to
5:27
Speaker 3: be a nurse. It was a big test and Kim said,
5:30
Speaker 3: I'll take the kids and so that works out well.
5:32
Speaker 3: But we have one coming up. Kayley's not that far
5:36
Speaker 3: away from driving, so I know it's going to hit
5:39
Speaker 3: me or it's not me where it's going to hit
5:42
Speaker 3: all of us, just like it was when Silver, my
5:46
Speaker 3: one that lives out west in Madison, lives in Columbia.
5:51
Speaker 3: You know, when you first see them driving, oh gosh,
5:54
Speaker 3: you know, your cringe. And then a few years go
5:56
Speaker 3: by and you realize that, you know, that's just part
5:59
Speaker 3: of it. You and I spoke earlier about Knoll City,
6:02
Speaker 3: and you and I have an age difference, but not
6:05
Speaker 3: drastic age difference, and we talked about Cano City and wow,
6:10
Speaker 3: that was the car time. You drive up and down
6:12
Speaker 3: to Cruise Park and that's where you met people. That's
6:16
Speaker 3: where you got out and that you you know, boys
6:19
Speaker 3: meet girls, girls meet boys, shine on cars and do things.
6:23
Speaker 3: And that was really a great period of time.
6:26
Speaker 4: It truly was because I was there as a young
6:28
Speaker 4: younger man. My sister's older than me, so I hung
6:29
Speaker 4: out with her and her friends a lot. So I
6:31
Speaker 4: got to experience some of that a little bit, probably
6:33
Speaker 4: before my agent. The crazy thing about that, I don't
6:36
Speaker 4: think you could get such diverse people in an area
6:39
Speaker 4: today like that that. I mean, there were sometimes kids
6:43
Speaker 4: will be kids, you know, so there were kids that
6:45
Speaker 4: would getting into scuffles or fights, but it was just
6:47
Speaker 4: I mean, growing up normal type stuff, you know, the
6:50
Speaker 4: other girlfriend stuff or whatever it might be. You know,
6:52
Speaker 4: but generally speaking, there would be thousands of people in
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Speaker 4: Kansas City or several hundred at least whatever it was
6:57
Speaker 4: driving the loop around, you know, from the mall all
7:00
Speaker 4: the way down to what maybe mcmore McDonald's is what
7:02
Speaker 4: pop Parker. So you turn around, you do the loop
7:04
Speaker 4: over and over again, and there wasn't a lot of problems.
7:07
Speaker 4: Police were there, but there wasn't a ton of stuff
7:09
Speaker 4: going on. Man, if you had that situation today, it
7:12
Speaker 4: would bring down into a hockey hockey match and a
7:14
Speaker 4: fighting no time right.
7:15
Speaker 3: Well, the other thing that I recall that being done
7:19
Speaker 3: the vendors or the store owners. They did not discourage it.
7:24
Speaker 3: In other words, there was.
7:25
Speaker 4: Not oh no, no, they no, they did not at all.
7:28
Speaker 4: They let people pop their hoods in the parking lot. Absolutely.
7:31
Speaker 3: So you know, that's the kind of the car thing
7:33
Speaker 3: of yesterday today. Being at my age and I watch
7:38
Speaker 3: this was something that kind of was in my well,
7:41
Speaker 3: was in my face. I was going, I don't know
7:44
Speaker 3: why I got caught in the school. So at Winfield
7:46
Speaker 3: I kind of know better. I think maybe it just
7:49
Speaker 3: hadn't hit me. The school was back in session. But
7:52
Speaker 3: in Winfield you have an elementary school that's down near
7:55
Speaker 3: the bridge, and you have the middle school, which was
7:57
Speaker 3: the high school when I attended in Middletown. Then you
8:01
Speaker 3: have the high school up toward the end that I
8:04
Speaker 3: live residing, and you have to stop. Then they have
8:08
Speaker 3: police that allows all the students out and the school
8:11
Speaker 3: bus this which is good because they do have to
8:14
Speaker 3: pull out neither which direction they're going to go. So
8:16
Speaker 3: that's that's encouraged. You know that, you know that the
8:19
Speaker 3: police is there allowing our students to pull out safely.
8:23
Speaker 3: And I was sitting there looking at cars. Obviously one
8:26
Speaker 3: of my I'm a car guy. What I talk about
8:28
Speaker 3: is how many students are driving cars And something that
8:33
Speaker 3: hit me as I was sitting there watching, and I
8:36
Speaker 3: tell you, I'm sure it's because of price point. And
8:40
Speaker 3: when Chase and I was on here maybe two months ago,
8:43
Speaker 3: I brought this up and he made mention to this
8:46
Speaker 3: vehicle that I'm seeing a big uptick in and I
8:49
Speaker 3: believe it is going to the youngsters. It's the Chevrolet Tracks.
8:53
Speaker 4: Oh is that right?
8:54
Speaker 3: And I think one of my best friends is Richard Tillson.
8:57
Speaker 3: I know about a year or so ago, he's instrument sagent.
9:01
Speaker 3: He had a daughter that was up and coming. She
9:03
Speaker 3: goes to poker and he showed me a picture of it,
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Speaker 3: and I said, what is that And he said, Chevrolet
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Speaker 3: Tracks and he was telling me about it.
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Speaker 4: And I had that's a twenty thousand dollars car.
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Speaker 3: It's a price hit, the price point, and it's a
9:16
Speaker 3: not I mean, it's a good it's a it's a
9:18
Speaker 3: good looking vehicle. And I'd noticed at Winfield High School.
9:21
Speaker 3: Now there wasn't lots and lots of them, but I
9:24
Speaker 3: noticed a huge uptakes. I said, that's it. It's price point,
9:28
Speaker 3: it fits well. And the younger, the young generation is
9:32
Speaker 3: accepting the looks of it. You know, hey, I want
9:35
Speaker 3: a car, let's go look. And it seems like that
9:38
Speaker 3: is fitting the need for the parent and the need
9:41
Speaker 3: for the youngster. And I'm sure there's more, but that
9:46
Speaker 3: was the one vehicle that stood out, as I said,
9:49
Speaker 3: at Winfield High School for the five to ten minute
9:52
Speaker 3: as the students was leaving.
9:54
Speaker 4: I mean I could see. I mean, it's a small crossover,
9:56
Speaker 4: you know, I mean it's really not much bigger. I
9:59
Speaker 4: mean those things aren't much bigger than like a cavalier
10:01
Speaker 4: or something on the inside, you know, they.
10:03
Speaker 3: Kind of raised and when Chase mentioned that, and he
10:09
Speaker 3: was right. I don't know if I shared with Richard
10:13
Speaker 3: had bought his daughter one, but I'm seeing that vehicle.
10:16
Speaker 3: But you also have that Hyundai. They have that smaller
10:20
Speaker 3: s u V and Ford has that. Just about all
10:23
Speaker 3: of them have. But I think the Chevrolet Tracks was
10:26
Speaker 3: the newest one. And I remember the Tracks is the
10:29
Speaker 3: old tracks And when I saw it, I thought, is
10:31
Speaker 3: that Blazer?
10:32
Speaker 4: Is that?
10:33
Speaker 3: What is that? Then I realized it was the Chevrolet Tracks.
10:36
Speaker 3: So there's so many change it. And I bet you
10:39
Speaker 3: in the back rooms that gentleman motors they had that
10:42
Speaker 3: might what that young generation would gravitate too and give
10:48
Speaker 3: it a price point where the parents says, we can
10:50
Speaker 3: do that.
10:51
Speaker 4: Yeah, it's smart.
10:53
Speaker 3: It's Smar the gentleman. That Steve Lannham, he's barber in Nitro.
10:58
Speaker 3: Steve and I are friend's been friends for quite some time.
11:02
Speaker 3: I go down there, don't have much hair, but I
11:04
Speaker 3: let him cut around on him because I like just
11:06
Speaker 3: to converse, just to talk to Steve, and he was
11:10
Speaker 3: looking at one he is actually when it brought it
11:12
Speaker 3: up to me a few weeks ago, he said, do
11:15
Speaker 3: you have seen them tracks. That's well, actually I have
11:17
Speaker 3: you know, and it seems like that young generation, Well
11:20
Speaker 3: he went and looked at tracks. He end up with
11:22
Speaker 3: a little Hyundai, I don't know, Santa Fe or something,
11:25
Speaker 3: and it was maybe just a little bit more equipped.
11:28
Speaker 3: I didn't ask him. And Steve's a taller man, and
11:30
Speaker 3: I know that he's going to be driving as well
11:34
Speaker 3: with he and his wife Michelle. So for whatever reason,
11:38
Speaker 3: they end up with that vehicle. But there is that
11:41
Speaker 3: segment now that I'm seeing, and we can't discount this
11:44
Speaker 3: young generation because we have to supply them with the cars.
11:47
Speaker 3: And I believe that by what I'm seeing in manufacturing
11:51
Speaker 3: and by the numbers. I still read a lot, read
11:54
Speaker 3: a lot in evenings watching the numbers or the trend
11:59
Speaker 3: of is the market up down? I mean, it's kind
12:01
Speaker 3: of like a broker, what's going on. In August there
12:05
Speaker 3: was an uptick. Now there was two reasons. I think
12:07
Speaker 3: back to school was a significant reason. But also we
12:13
Speaker 3: had a server called city K that went down the
12:16
Speaker 3: very end of June, maybe the very first July, and
12:21
Speaker 3: there was about fifteen thousand dealerships that was affected. They
12:24
Speaker 3: were hacked, you know, they got into the software and
12:27
Speaker 3: basically shut them down. And there was stores around here
12:30
Speaker 3: that really couldn't operate. You could go back to the
12:34
Speaker 3: old days, you know, manuscript but the service and parts
12:38
Speaker 3: and all that. So there was a period of time
12:40
Speaker 3: maybe two week period, maybe stretched a little longer than
12:43
Speaker 3: that that. I won't say they were shut down, but
12:46
Speaker 3: they were all but shut down. So in that hit nationwide.
12:49
Speaker 3: It it wasn't Charleston, West Virginia, it was nationwide. So
12:53
Speaker 3: as they were able to get back on line, that
12:57
Speaker 3: probably threw business over into August because basically you go
13:02
Speaker 3: into get your car serviced or buy one, they weren't
13:06
Speaker 3: able to supply your needs because this national for the
13:13
Speaker 3: lack of better words, I guess I used the word haicked,
13:16
Speaker 3: but they they they were put in a position that
13:21
Speaker 3: they were vulnerable and the information out there now it's fixed.
13:25
Speaker 3: There's uh, it's been fixed. It as what I read,
13:29
Speaker 3: it was overseas that got into their server that that
13:33
Speaker 3: infiltrated it and therefore held them hostage. And that you know,
13:39
Speaker 3: the automobile business, the automobile dealers with the financing and
13:42
Speaker 3: the parts and everything goes on. I mean, you know,
13:45
Speaker 3: it's just like these screens. There's three in this room.
13:48
Speaker 3: You know that I'm looking at a keyboard and something
13:50
Speaker 3: behind you. You know, so it's all interconnected.
13:54
Speaker 2: You know.
13:54
Speaker 3: A little grimlin gets in there, we got it's uh,
14:00
Speaker 3: do you do you in a radio world? Are you
14:02
Speaker 3: all experiencing that? In as far as somebody in filtrating
14:06
Speaker 3: your system and getting in and putting you in a
14:09
Speaker 3: vulnerable position.
14:10
Speaker 4: Like actual hackers. We had a some time ago we
14:15
Speaker 4: had a incidental situation where it was like a fishing
14:20
Speaker 4: link that had an employee had clicked on and it
14:24
Speaker 4: didn't result in too much. It was any way trying
14:26
Speaker 4: to access our systems or anything. And we have pretty
14:28
Speaker 4: hard hard and security. We have a really good IT
14:30
Speaker 4: team that shuts that those things down pretty well. They're
14:33
Speaker 4: constantly monitoring that stuff. But it is a constant concern
14:37
Speaker 4: that there's something like that and anymore, you know, the
14:40
Speaker 4: like it used to be when the thought about hacking
14:44
Speaker 4: people were so concerned about it. It was either targeted
14:47
Speaker 4: hacking for something like SO security numbers or something that
14:49
Speaker 4: would be massively available, which by the way, everybody SO
14:52
Speaker 4: security number leaked a couple of weeks ago, or it
14:55
Speaker 4: was targeted like you know, corporate warfare basically where you
14:59
Speaker 4: get into competition whatever it might be. Now it's just
15:01
Speaker 4: chaos agents, you know, it's just people looking for vulnerabilities
15:04
Speaker 4: to see what they can get and then turn that
15:07
Speaker 4: around into you know, whatever, ransom or whatever it might be.
15:09
Speaker 4: So that stuff is terrible and we do a good
15:13
Speaker 4: job with it. But the problem with vehicles that we're
15:15
Speaker 4: seeing is I really wonder the more and more that
15:18
Speaker 4: vehicles get reliant on Internet connectivity, computers and things like that.
15:23
Speaker 4: I mean, I don't want to get totally panicky here,
15:25
Speaker 4: but I mean how far away away from a hickermanl
15:27
Speaker 4: to like walk up wheels or something. I mean, that's
15:29
Speaker 4: what I'm concerned about.
15:30
Speaker 3: I would think it would be a concerned and not
15:32
Speaker 3: on the vehicle that was built maybe from today back correct, right,
15:37
Speaker 3: it's the future exactly. You know, we've talked a little
15:41
Speaker 3: bit about this subscription of options, and I think Tesla
15:49
Speaker 3: is very involved in that. When I say involved, if
15:52
Speaker 3: you want options such as a heated steering wheel, you know,
15:56
Speaker 3: XM radio has been an option for quite some time.
15:58
Speaker 3: They can turn you on, turn you off. If you
16:01
Speaker 3: don't blame me, don't pay you just get in there.
16:03
Speaker 3: And you know, I've traded and bought for a lot
16:07
Speaker 3: of cars and surprising how many I'll get in and
16:11
Speaker 3: XM still activated.
16:12
Speaker 4: That is crazy, right.
16:13
Speaker 3: Because it one would think because much new cars has
16:16
Speaker 3: an XM time period six months to a year, that
16:20
Speaker 3: it's basically free. So you trade your car in, you
16:24
Speaker 3: kind of forget about it because you get in your
16:25
Speaker 3: new car is already there. So I had a sight
16:28
Speaker 3: out of mind, Well, the person bought your cars riding
16:30
Speaker 3: on your ticket for a while.
16:32
Speaker 4: I wondered to see I thought, frankly, the car that
16:34
Speaker 4: I bought from you, I had XM and enabled in
16:38
Speaker 4: it when I first got it, And in the back
16:39
Speaker 4: of my mind, I was like, I'll let it go
16:41
Speaker 4: into it runs out, you know. In the back of
16:43
Speaker 4: my mind, I was like, now, is this something savvy
16:45
Speaker 4: that like four does where they recognized like a transfer
16:47
Speaker 4: of title or something and they reactivate you know, for
16:51
Speaker 4: like two weeks or something like that. But it must
16:53
Speaker 4: have been exactly what you said, like a subscription that
16:54
Speaker 4: somebody else had that was running out. You know, it
16:56
Speaker 4: was the last couple weeks of it, because it only
16:58
Speaker 4: lasted you know, three weeks or something and then it
17:00
Speaker 4: went away. But I was like, oh great, I have
17:02
Speaker 4: exam it came with the vehicle. What do you know
17:04
Speaker 4: now I'm not so lucky.
17:05
Speaker 3: Well, you take their cell phones and the technology is
17:08
Speaker 3: in the cell phone that you and I have near us,
17:11
Speaker 3: and then you apply that to the automobile. I don't
17:14
Speaker 3: know how much communications going on and off. I had
17:17
Speaker 3: a situation one time came up that I think there
17:22
Speaker 3: was some dishonesty being done and not on my end.
17:26
Speaker 3: And when I called her hand, I said, well, let
17:28
Speaker 3: me just tell you this. I'm gonna take this vehicle
17:30
Speaker 3: down and pay you, the local dealer of this manufacturer,
17:33
Speaker 3: to bring up their black box and we'll just see
17:36
Speaker 3: who's right. And they changed her team. Whoops, because there
17:42
Speaker 3: was a lot of things that they can go and recreate.
17:45
Speaker 3: You don't think these crashes, these crash tests out here
17:48
Speaker 3: where somebody's in it in an accident that I see
17:52
Speaker 3: attorneys adversements from TVs and they talk about big trucks, Well,
17:56
Speaker 3: big trucks, little trucks, cars, they all have something in there.
18:00
Speaker 3: Taken go back and see what the RPM, see what
18:02
Speaker 3: the speed was, see your conditions, and so you know
18:06
Speaker 3: you think you got by with it, well you may
18:08
Speaker 3: not got by with it. So there is a lot
18:10
Speaker 3: of information, you know, involved in these new cars. It's
18:14
Speaker 3: it's if we if the John Q public knew, it
18:18
Speaker 3: might surprise you.
18:19
Speaker 4: That's good to Larry Dawson is here from Larry Awson's
18:21
Speaker 4: From formerly from Larry Dawson's Stephen's Auto is Nitro is
18:25
Speaker 4: the place to go now. But you can give us
18:26
Speaker 4: a call this morning. And Larry loves to talk anything
18:28
Speaker 4: about vehicles. We're talking about maybe getting your youngster into
18:31
Speaker 4: a vehicle. If you have some questions about some things
18:33
Speaker 4: that might be available. Larry was just talking about the
18:36
Speaker 4: Chevy tracks. But if you have some questions along those lines,
18:38
Speaker 4: what's going on Nitro, something to do with a previously
18:41
Speaker 4: owned vehicle? You can give us all this morning. Larry
18:43
Speaker 4: loves to give you a chat. Give us a call
18:45
Speaker 4: at three zero four three four five fifty eight fifty
18:47
Speaker 4: eight three four five fifty eight fifty eight. You can
18:48
Speaker 4: also text over any questions or comments you have. That
18:51
Speaker 4: number is three zero four none, three five five zero
18:54
Speaker 4: zero eight, three zero four nine three five five zero
18:56
Speaker 4: zero eight. We're gonna take a break and be back
18:58
Speaker 4: right after this, you're listening to us the expert Larry Dawson.
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Speaker 4: calls Razier four three fifty eight threes are four three
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Speaker 4: four five fifty to fifty eight, can text over any
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Speaker 4: questions you have threes aer four now three five fives
20:35
Speaker 4: years your eight. We talked about it many times on
20:37
Speaker 4: this program before. How and this started even when you
20:41
Speaker 4: and I first started doing the show together. And it's
20:43
Speaker 4: just gotten worse. How that economy of the second car,
20:47
Speaker 4: the kid car, whatever it might be, really has changed,
20:50
Speaker 4: not just because society has changed, so of course A
20:54
Speaker 4: four thousand dollars. Car is going to be more expensive
20:56
Speaker 4: now than it was twenty years ago or thirty years ago.
20:58
Speaker 4: But it's changed in that whole set of you know,
21:02
Speaker 4: modestly high mileage cars that you can turn over and
21:05
Speaker 4: give to you know, your your kid, or to use
21:08
Speaker 4: as a second car or something like that. Those cars
21:09
Speaker 4: virtually don't exist anymore.
21:11
Speaker 3: That's a tough fight. And let me tell you what
21:15
Speaker 3: I see. You're not gonna give your child to use
21:20
Speaker 3: many van They're not.
21:21
Speaker 4: Gonna take it.
21:23
Speaker 3: Yeah, right, They're just not gonna take it. So we
21:25
Speaker 3: have a change of commodity, and we have a change
21:29
Speaker 3: of the future drivers. You know, it's it's it's surprising
21:34
Speaker 3: that what I see in these high schools of what
21:39
Speaker 3: is being driven, they're pretty darn nice car. And once
21:43
Speaker 3: again I just happen to catch at at Winfield High School.
21:46
Speaker 4: Get out down the street here there's one.
21:50
Speaker 3: I mean, there's some pretty darn nice So somebody's buying
21:54
Speaker 3: these cars. And and you know that that's where I've
21:57
Speaker 3: noticed beside me that the inventory that Jody has been displaying,
22:03
Speaker 3: you know, it is a higher dollar inventory than what
22:05
Speaker 3: I have, but it is very very nice inventory. And
22:08
Speaker 3: they with them being a multi franchise, so that's where
22:13
Speaker 3: I was not. I was a non franchise. So my
22:16
Speaker 3: service department had to know everything about and we and
22:20
Speaker 3: we had to rely upon second hand source for information.
22:25
Speaker 3: The nice thing about Steven's Auto Group, they're four dealer there,
22:28
Speaker 3: Chrysler dealer, their Chevrolet dealer, and they're Met's Abusy dealer.
22:31
Speaker 3: So they're proprietary information for late model they have and
22:36
Speaker 3: that's that's significant, especially if you need some warranty work.
22:40
Speaker 3: You know, you buy something late model with warranty work.
22:42
Speaker 3: They have this service department there that's attached to the store.
22:47
Speaker 3: And as the changing of the guard happens, in the
22:49
Speaker 3: changing of inventory, you know, people ask me what you
22:53
Speaker 3: just said, what can you find? You know, the junior
22:55
Speaker 3: and missing because I didn't expire. I just retired. But
23:01
Speaker 3: I've got a text right now a friend of mine
23:03
Speaker 3: is wanting to trade his suburban and he's asked me
23:05
Speaker 3: about if I know someone at a GMC store. I
23:08
Speaker 3: get asked that daily. And you know, as I grew
23:12
Speaker 3: a little older, started aging, and the young generation came
23:16
Speaker 3: in to play, you know that gap. I might know
23:20
Speaker 3: their father, I might even know their grandfather, but I
23:23
Speaker 3: don't have that communication with him like I did when
23:26
Speaker 3: we go back just ten or twelve years. These two
23:28
Speaker 3: gentlemen that I mentioned, Charles Steele and Charles Lannon and
23:33
Speaker 3: down at Steven's Auto Nitro, they're much younger men. So's
23:37
Speaker 3: Dakoda Lee. Now Jody, I would say, Jody is forty
23:41
Speaker 3: something and we just communicate really well. And these two
23:45
Speaker 3: or these three that I mentioned, they're always very friendly.
23:47
Speaker 3: If I happen to walk over and we see, you know,
23:49
Speaker 3: we still chick chat or I see them out. But
23:52
Speaker 3: it's different, you know, it's different. We just go back
23:55
Speaker 3: one decade, ten years, and I'll bet you if you
23:58
Speaker 3: would interview some lawyers, maybe some doctors, some attorneys asked
24:05
Speaker 3: mister Peyton tomorrow, you know he he would probably tell
24:08
Speaker 3: you the same thing he is saying, which is a
24:11
Speaker 3: good thing. I'm more youthful of the attorneys coming in
24:16
Speaker 3: because we're aging out. You know, we once again, we
24:19
Speaker 3: didn't expire. I mean, you know, we expired. We didn't.
24:22
Speaker 3: We didn't expire. We retired. But our customer base is
24:26
Speaker 3: the same way. You know, our customer base kind of
24:29
Speaker 3: follows me and they're looking for certain items, and so
24:33
Speaker 3: I just refer them back, you know. And that's what
24:35
Speaker 3: a lot of people look for, is that referral reference networking.
24:39
Speaker 3: If you don't think making a connection or a network
24:44
Speaker 3: with someone. Last Thursday, I woke up, actually last Wednesday evening,
24:49
Speaker 3: I went to bed with no air conditioning downstairs in
24:53
Speaker 3: my house and it was ninety nine degrees. It was
24:56
Speaker 3: very hot outside. I don't know what was inside, but
24:58
Speaker 3: it was hot. I've spoke of this person before. His
25:02
Speaker 3: name is Roy Lines, Roy Lines Heating and Cooling. I've
25:04
Speaker 3: sold them many many vehicles. I text him at six
25:08
Speaker 3: a m. Friday morning. I said, Roy, when you get this,
25:12
Speaker 3: will you give me a call? Bang? Phone call, Roy,
25:16
Speaker 3: I didn't mean to wake you up. He said, I'm
25:18
Speaker 3: not a You didn't wake me up. I'm up. I said, well,
25:21
Speaker 3: here's my situation. What nine point thirty? He texted me, said,
25:25
Speaker 3: you're fixed?
25:26
Speaker 4: What?
25:27
Speaker 3: But that is a connection. I never asked Price. I
25:31
Speaker 3: just had a contact, and I will never burn a
25:34
Speaker 3: bridge over Price. When you've got that contact in a relationship,
25:39
Speaker 3: establish it with a car person. And once you do it,
25:42
Speaker 3: it's much easier this second time, around, the third time, around,
25:45
Speaker 3: the fourth time around, it is much much easier because
25:49
Speaker 3: everyone has a price. Everybody's got a price. One might
25:54
Speaker 3: be a little higher, one might be a little lower.
25:56
Speaker 3: But if you're connecting with that person and there listening,
26:00
Speaker 3: like the story you told me off air, somebody wasn't
26:03
Speaker 3: listening to your mother, I would heard those figures if
26:06
Speaker 3: I was that.
26:06
Speaker 4: Person, definitely would have. It wasn't the easiest sell of.
26:09
Speaker 3: Your life because your mother told him what she wanted
26:12
Speaker 3: and where she wanted to be. They didn't hear that,
26:15
Speaker 3: not a bit. And that's something about the young generation.
26:18
Speaker 3: I will tell anybody that's getting in any field, listen
26:23
Speaker 3: to what your customer has to say. Listen. Chases. A
26:27
Speaker 3: very young man's involved in Steven's auto group. I've known
26:30
Speaker 3: him since he was a little boy, not really well
26:32
Speaker 3: knew his dad, but I'm sure his father, Dave, taught
26:35
Speaker 3: him how to listen because he will talk to you.
26:39
Speaker 3: And you see, he's surprisingly young compared to the vocabulary
26:44
Speaker 3: and how he converses with someone. And that's an extremely
26:50
Speaker 3: rare trait, but it's a very valuable trait. And that's
26:55
Speaker 3: your mother did right. She went down and presented what
26:57
Speaker 3: she had and exactly what she wanted to spend. The
27:00
Speaker 3: first person didn't list to your mother, the second person
27:03
Speaker 3: excel and she's driving a new.
27:06
Speaker 4: Car that took them all with like two hours to
27:08
Speaker 4: make a sale. Was hard to discover what she wanted. Man,
27:10
Speaker 4: she doesn't mess around.
27:11
Speaker 3: It is so easy when you walk in and you
27:14
Speaker 3: want to buy an automobile. And most consumers I have
27:18
Speaker 3: found have done a lot of legwork compared to just
27:21
Speaker 3: ten years ago because the information is provided right in
27:25
Speaker 3: front of you. Now, don't get lost in that high
27:28
Speaker 3: wave information and try to read all the bads and
27:30
Speaker 3: goods and then you're confused. Set your mind on something
27:34
Speaker 3: a price range, and narrow it down really close and
27:38
Speaker 3: share that with your salesperson. And you know what, just
27:43
Speaker 3: like your mother, if it doesn't work, excuse yourself and
27:46
Speaker 3: go find someone that does. And that's what your mother.
27:49
Speaker 4: Did, and it's the best way to go about things
27:51
Speaker 4: that it's not like that and just talking more generically.
27:55
Speaker 4: But when you're looking for something like, you're not looking
27:58
Speaker 4: for somebody to give you something for read. You're looking
28:01
Speaker 4: for somebody to give you good service, and you're willing
28:03
Speaker 4: to also compensate them for that service. But just listen,
28:05
Speaker 4: listen to what I'm saying, what we're doing, and you
28:07
Speaker 4: can make the sell. When I did mortgages for years,
28:09
Speaker 4: there was a guy that I hooked up with for
28:11
Speaker 4: years and years and years. He was an investment He
28:14
Speaker 4: had all kinds of investment properties, and I mean forty
28:16
Speaker 4: of them or more. He had tons of them. He
28:19
Speaker 4: was a landlorder that did this and he got into
28:22
Speaker 4: when the time was right of financing a lot of
28:24
Speaker 4: those properties. Michigan has really lacks land contract rules, and
28:27
Speaker 4: so he was selling a lot of them when land
28:29
Speaker 4: contract and then financing people out of them. And we
28:32
Speaker 4: hooked up and I understood what he was trying to do,
28:34
Speaker 4: and I was pretty good at the type of deals
28:36
Speaker 4: that he wanted to put together. He had trouble with
28:38
Speaker 4: other banks and the banks structuring the deals that he
28:40
Speaker 4: was trying to do. So came we met. We came
28:43
Speaker 4: up with was like, this is what I'll do. I'll
28:45
Speaker 4: charge you this percentage when every deal that you send me,
28:48
Speaker 4: never more, nevertheless, this will be the percentage that I
28:51
Speaker 4: charge you. You just give me all your business. He
28:53
Speaker 4: was like, you can get them done. That's an agree.
28:55
Speaker 4: So he never questioned me I charged him it was
28:57
Speaker 4: a competitive amount. He may have mailed a shop me
28:59
Speaker 4: and get it for that. Nobody else had my knowledge
29:02
Speaker 4: and I knew how to do his deals. I had
29:03
Speaker 4: all of his stuff on record, and so when he
29:05
Speaker 4: wanted something done, he could call me with a property.
29:07
Speaker 4: I could turn it around in a week and he
29:08
Speaker 4: was willing to pay me for that because it was
29:10
Speaker 4: a good service. And that's that's a good relationship that
29:12
Speaker 4: you have with somebody. I wasn't ripping him off. I
29:14
Speaker 4: was giving him the service that he wanted.
29:16
Speaker 3: That's all, and that's fair. People that knowse Larry Dawson
29:20
Speaker 3: will tell you I've said this many times. I don't
29:23
Speaker 3: want anything free. I want to pay you. I want
29:27
Speaker 3: to pay you because I want a service done at
29:30
Speaker 3: a value, because you know when you go in and
29:33
Speaker 3: go you know I don't charge you, I'll do it free. Well,
29:36
Speaker 3: I might want you back, you know, I want I
29:39
Speaker 3: want to pay you. I want to have an other
29:41
Speaker 3: thing that most people know. I won't pay you really
29:44
Speaker 3: soon too. So once you have that relationship, you come
29:47
Speaker 3: in and I can guarantee you if you go down
29:49
Speaker 3: and you asked Joey or you explain to Jody, what
29:52
Speaker 3: you want, Jody Johnson, He'll find it for you because
29:55
Speaker 3: he I mean, I just That's why I think we
29:57
Speaker 3: picked up on each other's personality swell is that we communicate,
30:02
Speaker 3: you know, and we can sit here and talk about
30:04
Speaker 3: a lot of different things. And I watched him get
30:07
Speaker 3: himself involved with you know, the customers. But that is
30:11
Speaker 3: if that has to go both ways, and that's what
30:13
Speaker 3: I've I used to bring cut people in out and
30:17
Speaker 3: set them down and I said, look, don't be scared.
30:19
Speaker 3: Tell me what you're looking because I may not have it,
30:22
Speaker 3: and I'm not going to force anything up on you
30:24
Speaker 3: and waste your time. I'm a limited dealer now, where
30:28
Speaker 3: once again, Steven's Auto Group is not a limited dealer.
30:31
Speaker 3: They have multiple locations with multiple inventory. I did not
30:34
Speaker 3: have that luxury, so I had to sell what I had.
30:37
Speaker 3: But I did not try to oversell or under sell.
30:40
Speaker 3: If I didn't have it, I didn't have it. I
30:42
Speaker 3: was one of the I'm still probably one of the
30:44
Speaker 3: best bird dogs out there. And I don't even charge.
30:46
Speaker 3: I just said to look, go see this person, or
30:48
Speaker 3: I'll call. The other day, I got a phone call
30:52
Speaker 3: from a friend that was actually he's my stockbroker. He
30:55
Speaker 3: was struggling trying to get communications going with another dealer.
31:00
Speaker 3: They just wouldn't reply with what he needed was a
31:02
Speaker 3: difference figure. And he said, Larry, I've tempted this several times.
31:06
Speaker 3: And I said, you know, I hear this story. I said,
31:09
Speaker 3: let me make one phone call. Well, forty eight hours later,
31:12
Speaker 3: the deal was done. It got done. He just needed
31:16
Speaker 3: a little push. And that's where you know once again,
31:20
Speaker 3: my actually I did it free. But I do it free.
31:23
Speaker 3: But sometimes when a buyer and a seller, they're just
31:27
Speaker 3: not communicating. And I blame these cell phones and social
31:31
Speaker 3: media and computers. You know, they have information. They will
31:36
Speaker 3: bring you a little closer, just like I happen to
31:39
Speaker 3: know Roy Line's cell phone number. And I said, when
31:42
Speaker 3: you have a chance, will you give me a call.
31:45
Speaker 3: I did not expect a six oh one am call,
31:48
Speaker 3: and I did not expect a nine point thirty service
31:52
Speaker 3: call and repair it. Capacitor popped in my compressor. He said,
31:57
Speaker 3: they're popping like crazy. Well, I kind of know what
32:00
Speaker 3: a capacitor is. I know nothing about it. I'm not
32:03
Speaker 3: gonna touch.
32:03
Speaker 4: Yeah, is it a flex capacitor? I mean, jigga watches.
32:08
Speaker 3: Well, it's that's on that wall when it popped in,
32:11
Speaker 3: and when when they popped the compressors don't come on.
32:13
Speaker 3: And when compressors don't come on, you do not have
32:16
Speaker 3: gold there. So I do know that much about it
32:19
Speaker 3: of my days years ago installing these units with my father.
32:23
Speaker 3: But they have changed so much. It's like raising the
32:26
Speaker 3: hood of the car. I do not know. You know,
32:29
Speaker 3: it's a search for me to And a lot of
32:31
Speaker 3: these cars do not have dipsticks. We were I was
32:33
Speaker 3: talking to a gentleman last night football game. He was
32:36
Speaker 3: talking about his daughter's car for cylinder hin day this
32:39
Speaker 3: and that was a little lower and oil. And since
32:41
Speaker 3: Steve stopped, don't don't, don't worry about it, I said,
32:44
Speaker 3: if it's not dripping for cylinders, I have noticed they
32:48
Speaker 3: will use a little oil between oil changes. When I
32:52
Speaker 3: say used, you're not gonna see it burning, you know,
32:55
Speaker 3: if it's not dripping. Obviously, But I had this conversation
32:59
Speaker 3: with the I think a pretty darn good mechanic and
33:02
Speaker 3: he said, these four cellers, they'll use a little oil. Now,
33:05
Speaker 3: will they run dry between intervals? If your intervals is
33:08
Speaker 3: what they're supposed to be, No, but he said it's
33:11
Speaker 3: not it's it's not uncommon, and so I said, I
33:15
Speaker 3: assured him because he was thinking about helping his daughter
33:18
Speaker 3: go trade. And I said, I did you know, just
33:20
Speaker 3: pump your brakes there and I said, that's not real uncommon.
33:24
Speaker 3: So I said, once you just get to old Change
33:26
Speaker 3: and then watch it. I said, problem is a lot
33:28
Speaker 3: of these cars don't have dipsticks. There's the problem. And
33:33
Speaker 3: I think there is an internal way to go in
33:35
Speaker 3: with your gauges. I do not know how to do
33:38
Speaker 3: it to have it checked as far as the levels.
33:42
Speaker 3: I was driving a vehicle not too long ago that
33:45
Speaker 3: the old luck light came on. Well back in my day,
33:49
Speaker 3: you put over stocked right, yeah, exactly, so I.
33:54
Speaker 4: Bottle thing would come on. You're like, what the heck?
33:56
Speaker 3: So I was very near, Actually I had Ronnie Gentleman
34:00
Speaker 3: helps me. We were very near an old change place.
34:04
Speaker 3: I said, will you just take this and get to
34:05
Speaker 3: old Change then we'll know. And I said, ask them
34:09
Speaker 3: how much oil they took out versus how much it
34:11
Speaker 3: put in. It was very minimum out, but it indicated
34:15
Speaker 3: on a light, which is a good thing. Now I
34:17
Speaker 3: learned something, and by day that old Luck come on
34:20
Speaker 3: you unterstand.
34:21
Speaker 4: Right, yeah, because you'd have smoke pouring out of.
34:22
Speaker 3: Your head exactly. Evidently, when I was driving, this was
34:25
Speaker 3: indicating that the level was not full. Now, there's a
34:28
Speaker 3: difference between full and empty, right, you know the old days,
34:31
Speaker 3: like you and I, I think you had a Dodge's
34:33
Speaker 3: dark shiplet Vega. Well that old light came on, you
34:38
Speaker 3: probably were in drove.
34:39
Speaker 4: It was different too, because you could basically sit in
34:41
Speaker 4: the engine and work on it if you want to do.
34:42
Speaker 4: There was so much room you could do whatever you want.
34:44
Speaker 4: I'm not a mechanic man, but I could work on
34:46
Speaker 4: that car. There was so much room, and everything was big.
34:48
Speaker 4: I could turn a couple of bolts or whatever. You know,
34:50
Speaker 4: you can't even get into these things anymore. Heck, I
34:52
Speaker 4: used to carry around I may have mentioned this last time,
34:54
Speaker 4: and I used to carry around a gapp or for
34:55
Speaker 4: spark plugs on my dann key chain. Man. You know,
34:57
Speaker 4: you can't even see those in auto stores anymore. I
34:59
Speaker 4: was looking for one the other day. I was just curious.
35:01
Speaker 4: I didn't even see one who used a spark plugs
35:04
Speaker 4: unless you're on your blond moower.
35:05
Speaker 3: I guess right, remember points I used to set the points. Yeah, absolutely,
35:09
Speaker 3: I have some tools that I received I think my
35:13
Speaker 3: senior year in high school from a Tag Gay and
35:16
Speaker 3: I believe you or Tag Gay and Dodge was years ago.
35:19
Speaker 3: I think it was down to trust Low Virginia somewhere,
35:22
Speaker 3: and he was a mclion mechanic and when he now
35:25
Speaker 3: he was much much older. He was older than my parents.
35:28
Speaker 3: When he passed, his wife knew I fooled with cars
35:32
Speaker 3: and gave me his toolbox. I still have relatively a
35:36
Speaker 3: lot of those tools. Well, I'm doing some remodeling down farm,
35:39
Speaker 3: building another garage so I could just unclutter. Well, I'm
35:43
Speaker 3: starting to go through my tools. I came up on
35:45
Speaker 3: those where you set points. Now, I'm not gonna pitch him.
35:49
Speaker 3: I'm gonna keep him so I can have a conversation
35:53
Speaker 3: maybe with you or somebody high age, because the younger
35:56
Speaker 3: generation that on know they're gonna look at is that
35:59
Speaker 3: a figurenaut man.
36:01
Speaker 4: I remember going to an autopart store and shopping for
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Speaker 4: the best oil filter changer that had like the best
36:09
Speaker 4: grip and like had the best position where you get
36:11
Speaker 4: in between or whatever. It's like. That was an important
36:13
Speaker 4: purchase at one point in time, like getting the right
36:15
Speaker 4: oil change filter that you could use to get into
36:17
Speaker 4: whatever configuration you're engine or whatever it is. I mean,
36:20
Speaker 4: I don't mean to be like all old man and stuff,
36:22
Speaker 4: but I mean I guarantee you that most of the
36:24
Speaker 4: people that I run into on a daily basis around
36:26
Speaker 4: here has never changed the oil filter in their car.
36:28
Speaker 3: Well, in that toolbox once again, I found it was
36:31
Speaker 3: like a.
36:31
Speaker 4: Strap exactly put the handle on it and when.
36:34
Speaker 3: You pulled it it tight and a strap up to
36:36
Speaker 3: the circumference of the oil filter.
36:38
Speaker 4: And you could ratchet the theory.
36:39
Speaker 3: You go.
36:39
Speaker 4: Yeah, and sometimes put in the car you'd have to
36:42
Speaker 4: have a handle positioned a certain way to be able
36:44
Speaker 4: to get to it. And so I would have to
36:45
Speaker 4: go and buy one that I knew where the handle
36:47
Speaker 4: would fit and I could get the right traction on.
36:49
Speaker 3: It.
36:49
Speaker 4: Was a big important purchase at the time for a
36:51
Speaker 4: young man that changed the oil in his car all
36:53
Speaker 4: the time.
36:53
Speaker 3: Well, old school technology. You know. It's like I've seen
36:57
Speaker 3: people take straps when you've laid loose, use the beam
37:00
Speaker 3: on your the bead on your tire and you need
37:03
Speaker 3: to inflate it, and the airs coming around the rim
37:06
Speaker 3: if you ratchet strap that thing and squeeze it in.
37:09
Speaker 3: Now people use belts on smaller wheels. You can do
37:13
Speaker 3: that on a on a vehicles will tire you and
37:16
Speaker 3: pull it very tight. You'll form a bead again, so
37:19
Speaker 3: when you shoot the air to it, it will it
37:22
Speaker 3: will inflate.
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Speaker 4: It makes a lot of sense. But well, I love
37:26
Speaker 4: this stuff. I love talking about this stuff, and you
37:28
Speaker 4: always like to weigh in as well. When you're listening
37:30
Speaker 4: to Larry Dawson's Auto cells and they will be back
37:31
Speaker 4: here in a couple of weeks. You can find out
37:33
Speaker 4: more information about UH about Stephens Auto one line, that's
37:36
Speaker 4: Stephens Auto Nitro dot com, Stephens of Nitro dot com.
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Speaker 4: You can find the information over there, located in Nitro,
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Speaker 4: West Virginia. Larry, we'll see you back here in a
37:44
Speaker 4: couple of weeks.
37:44
Speaker 3: Thank you for having me.
37:45
Speaker 4: Sounds great. Have a great day everyone. On five in
37:46
Speaker 4: Shore you see hs.
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