The Phone Was Always a Cost Center. Voice AI Makes It a Growth Engine
For decades, healthcare phone automation was designed primarily to route calls and contain costs. Today's voice AI is beginning to change all of that.
In this episode of Health's Beat, host Sandy Vance talks with Lisa Gohil, Healthcare General Manager at Vapi, about how conversational voice AI is transforming the healthcare front door and creating opportunities that go far beyond traditional call center automation.
As voice AI evolves, Lisa argues that the opportunity isn't simply to replace calls handled by people. It's to make getting help easier, more proactive, and more personalized for…
The skinny
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