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How Domino's Reinvented Pizza Delivery Operations with Technology
In this episode of The Operations Podcast, Lucas and Luna dive into how Domino's transformed its delivery operations from a struggling pizza chain to a technology-powered logistics machine. They explore the specific decisions behind Domino's 'pizza theater' store redesign, the GPS tracker that eliminated delivery anxiety, and the Domino's AnyWare platform that meets customers wherever they order. Lucas breaks down how the company's 2010 'Pizza Turnaround' strategy, led by CEO Patrick Doyle, used digital ordering to cut delivery times by over 10 minutes…
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